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Social Media Impacting Contact Center Operations

Social Media Impacting Contact Center Operations | Customer Experiene | Scoop.it
Contact Centers Need to Consider Implementing Social Platforms to Keep Consumers Happy and Engaged Even though the contact center is regarded as one of the most important customer service departments in the enterprise, many of these teams are...
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What is NPS and Why Should You Care?

What is NPS and Why Should You Care? | Customer Experiene | Scoop.it
Have you ever liked a company so much, you had their logo tattooed on your arm? Me neither, but it happens. Just ask Harley Davidson and their army of fans who keep the Harley logo consistently on the list of top 50 tattoo designs.
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