Customer Experience
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7 Ways To Serve -- And Keep -- Millennial Customers - Forbes

7 Ways To Serve -- And Keep -- Millennial Customers - Forbes | Customer Experience | Scoop.it
7 Ways To Serve -- And Keep -- Millennial Customers
Forbes
Within the next few years, millennial customers (customers born after 1980) will hit service providers with a wallet force larger than that of the baby boom.
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Mobile phone customer service poor: report - Ninemsn

Mobile phone customer service poor: report - Ninemsn | Customer Experience | Scoop.it
Mobile phone customer service poor: report
Ninemsn
Australia came an even poorer 19th in over-the-phone customer service, which included user-friendliness, voice recognition, and the helpfulness of call-centre staff.
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