Customer Excellence At Work
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Customer Excellence At Work
These Scoops are delivered to you to help in your quest to deliver customer excellence across all channels. At The Customer's Shoes Ltd. when we work, you wow! Enjoy the Scoops and follow us for more inspiring content and updates along the way.
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4 Strategies to Keep Customers Coming Back

4 Strategies to Keep Customers Coming Back | Customer Excellence At Work | Scoop.it
A social-media complaint can cost a company millions and a review shape a restaurant's fortune. Find out ways that consumer feedback can shape product decisions.
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Choosing A Social Strategy That’s Not Obvious To You

Choosing A Social Strategy That’s Not Obvious To You | Customer Excellence At Work | Scoop.it
I’ve made a terrible mistake. I haven’t given enough fodder on SMM for the small guy’s social strategy. On a recent post, The 5 Cs Of Social Media, we received some constructive criticism in the comments that deserves some following up on. One of our readers told us: “As I read this blog/article I do …
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The Most Powerful People in Your Network Who You're Not Tapping

Wharton business professor Adam Grant explains the best strategy for getting the most out of your network.
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The Thin Line Between Fraternizing and Team Building. How Do You Motivate Your Team?

The Thin Line Between Fraternizing and Team Building. How Do You Motivate Your Team? | Customer Excellence At Work | Scoop.it
Have you ever had a casual conversation with your direct reports? Talked about their life, family, hobbies, aspirations, goals and dreams? Any idea on what they do on their free time? Do you even
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The Takeaway: Your Advocates Are Closer Than You Think

The Takeaway: Your Advocates Are Closer Than You Think | Customer Excellence At Work | Scoop.it
So far we have looked at creating a framework for your customer advocacy program and then identifying a cheerleader. In this installment I will consider ways of identifying your advocates.
First,
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Case Studies: Nine tips for leveraging customer success stories

Case Studies: Nine tips for leveraging customer success stories | Customer Excellence At Work | Scoop.it
I’ve been intrigued for some time with the changes in the rhetorical landscape since the advent of social media – in particular, the growing irrelevance of Expertise as a tool in argumentation
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How customer experience can make or break your business

How customer experience can make or break your business | Customer Excellence At Work | Scoop.it
Let me tell you a short story concerning customer experience. One day, I had plans to meet up with an old friend. He suggested that we go to a nearby restaurant; however I was hesitant because I wasn
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Empathy: The Next Hot Thing Your Users Will Pay Premium For

Empathy: The Next Hot Thing Your Users Will Pay Premium For | Customer Excellence At Work | Scoop.it
I’ve been searching for a particular word for a long, long time.I don’t know if it’s the magic word, but I think I’ve arrived at the best possible match: empathy.When I discuss building personal and
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The Telltale Signs: What Your Customers Are Doing, Saying & Achieving

The Telltale Signs: What Your Customers Are Doing, Saying & Achieving | Customer Excellence At Work | Scoop.it
Circle of Success, Part 2In building the customer success function at a previous company, I faced a common challenge. We knew our prime directive: keep customer churn under 7% annually. We obviously
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Can You Improve The Customer Experience Without Spending A Fortune On Information Technology? | CustomerThink

Can You Improve The Customer Experience Without Spending A Fortune On Information Technology? | CustomerThink | Customer Excellence At Work | Scoop.it
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Big Data for Smarter Customer Experiences - YouTube

Big Data is a phenomenon that is being talked about more and more. At OgilvyOne, we believe we can collect and frame the data that exists around us to create...
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Verizon Is Twitter-Stalking Competitors' Angry Customers

Verizon Is Twitter-Stalking Competitors' Angry Customers | Customer Excellence At Work | Scoop.it
Verizon is eating its competitors alive on Twitter.
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What Happens When Leaders Listen?

What Happens When Leaders Listen? | Customer Excellence At Work | Scoop.it
We all know there is a difference between listening and hearing. According to the University of Minnesota at Duluth, “hearing is simply perceiving sound...

Via Anne Leong
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Is “FRICTION” destroying your business? Do you know your “CCC”

Is “FRICTION” destroying your business?  Do you know your “CCC” | Customer Excellence At Work | Scoop.it
Is “FRICTION” destroying your business? Do you know your “CCC” ? A financial metric often used to determine the performance of one’s business is the Cash Conversion Cycle, or “CCC”.As defined by
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9 Awful Ways We Push Customers Away

9 Awful Ways We Push Customers Away | Customer Excellence At Work | Scoop.it
Learn how your website might be pushing customers away, stalling transactions, and losing you revenue.
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What Kind Of Communicating Generates An Uplifting Customer Experience?

What Kind Of Communicating Generates An Uplifting Customer Experience? | Customer Excellence At Work | Scoop.it
The Interplay Between Communicating & Relating The relating that occurs between human beings is a function of the communicating that is occurring between these human beings; the communicating tha…
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Remaining in Contact With Existing Clients

Remaining in Contact With Existing Clients | Customer Excellence At Work | Scoop.it
We all know, even if only intuitively, that it costs more to acquire a new client than to retain an existing one. Why then do most firms focus their marketing strategy on acquiring new business?The
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Give Your Customers the Fairy-Tale Experience

Give Your Customers the Fairy-Tale Experience | Customer Excellence At Work | Scoop.it
The Walt Disney Company sets the bar for guest experience and customer service. Last year, I was fortunate enough to visit the park while one of our past interns completed her marketing internship.
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CRM - Do you really even need it? You Bet!

CRM - Do you really even need it?  You Bet! | Customer Excellence At Work | Scoop.it
This is the question that many business owners, executives and IT directors find themselves asking – sometimes even after they have invested in a CRM system.Even if your company is not using a
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Is it time to marry your customer?

Is it time to marry your customer? | Customer Excellence At Work | Scoop.it
The key to your business success is customers. Without them, your business would not exist! With this in mind, it is crucial to know and understand who your customers are – each and every one of them
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The best guru for your company

The best guru for your company | Customer Excellence At Work | Scoop.it
There is no shortage of advice by self-proclaimed gurus providing management, entrepreneurship, and startup guidance. They are all over the internet. If you are reading this article, you are in one
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Amazon’s New Fire Phone’s Mayday Service Will Raise the Bar for ALL Customer Service | CustomerThink

Amazon’s New Fire Phone’s Mayday Service Will Raise the Bar for ALL Customer Service | CustomerThink | Customer Excellence At Work | Scoop.it
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7 Tips for Working With People Who Are Smarter Than You

Being surrounded by geniuses is great in theory but sometimes tough in practice. Here's how to reap the benefits without succumbing to self doubt.
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5 Traits of Successful Customer Experience Leaders

5 Traits of Successful Customer Experience Leaders | Customer Excellence At Work | Scoop.it
There are so many great people I’ve had the opportunity to work with. A great deal of them have been clients who were charged with leading customer experience improvement initiatives within large o…
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The Customer Is Calling: Stop Talking To Anyone - Including Your Supervisor

The Customer Is Calling: Stop Talking To Anyone - Including Your Supervisor | Customer Excellence At Work | Scoop.it
Imagine you are working as a waiter in the cafeteria of a five-star hotel. You are on the phone with your supervisor. A group of customers walks in and calls you to take their order. What would you do? Would you continue talking to your supervisor? A group of friends sitting in [...]
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