Business Reporter 85 per cent of B2B executives think customer experience is critical to growth Business Reporter Accenture's survey of 1,450 leaders also found that 70 per cent think the role of customer experience will play a larger role in...
Capitalizing on Customer Lifetime Value 1to1 Media While brands recognize the importance of customer lifetime value, many fail to calculate its true impact, for most are still unable to offer the type of holistic customer experience that builds...
Reducing costs is still a primary reason companies turn to Software as a Service. But leaders have discovered how SaaS helps them achieve competitive advantage. (IBM Study: 68% of #SaaS pacesetters are using it to improve the customer experience.
Exceptional Customer Engagement: Audience, Purpose and Quality - The Huffington Post (Exceptional Customer Engagement: Audience, Purpose and Quality http://t.co/nxXP7pqs9T via @HuffingtonPost #marketing)...
CHIME Time: Patient engagement through the patient portal | Modern Healthcare (CHIME Time: Patient engagement through the patient portal | Modern Healthcare http://t.co/BvpY5oLpM5 via @modrnhealthcr)...
Instead of the stale one-way content marketing push, 2013 resulted in brands significantly leveraging social engagement as a means of communicating with their… (Social Customer Experience to expand in 2014.
The Future of Customer Experience in 2014 Customer Think What does 2014 hold for us in the discipline of Customer Experience? Here are a few trends that I am seeing which I believe will become more important this year.
In 2013, billions of dollars in meaningful use incentive payments were disbursed, a new national coordinator for health IT was named and key changes to the timeline of the meaningful use program were made.
A report titled Measuring the Impact of Patient Portals: What the Literature Tells Us (2011) describes the benefits of patient portals as having “the potential to benefit providers by increasing care efficiency, improving the management of chronic illness, and actively engaging patients and families in care. These technologies have the potential to improve both quality and access to care through features that enable patients to: communicate electronically and securely with their provider; access their medical records; schedule appointments; pay bills; and refill prescriptions.”
Many of the top EMR vendors offer patient portal modules as part of their solution suite including such vendors as Meditech Patient & Consumer Health Portal , Cerner Patient Portal , RelayHealth (McKesson) and Epic .
There are many healthcare organizations citing progress in their patient portal adoption rates including Kaiser who notes 4 million users of it My Health Manager, UPMC has reported 87,000 users of its HealthTrak patient portal and Sharp Healthcare reports about 30,000 registered users on its patient portal.
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