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The Future Of The Customer Experience Is The Experience

The Future Of The Customer Experience Is The Experience | Customer relation | Scoop.it
Although it's important to streamline the customer experience, to make it “effortless,” as the latest buzzword puts it (because nobody enjoys standing in line or having to repeat their credit card number), what's your business going to be left with, once you’ve done all that streamlining? Perhaps just a commodity, unless you offer your customers something more than [...]
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10 Useful Customer Experience Statistics For Your 2015 Strategy

10 Useful Customer Experience Statistics For Your 2015 Strategy | Customer relation | Scoop.it
10 useful customer experience statistics to plan an efficient business strategy for the Age of the Customer.
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Ten reasons why your business needs a chief customer officer - The Globe and Mail

Ten reasons why your business needs a chief customer officer - The Globe and Mail | Customer relation | Scoop.it
Most companies will tell you that customer experience is the bedrock of their organization, but most aren’t set up to be customer centric
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If You Were In Your Customer’s Shoes, What Would You Do?

If You Were In Your Customer’s Shoes, What Would You Do? | Customer relation | Scoop.it
Some time ago, I was doing a deal review with a great sales team. They were preparing for an important call on the key decision makers of a customer. They deal, if they won, would have been huge–$1…
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Why Everybody Can’t Be Your Customer: The Value of Creating Customer Personas - Business 2 Community

Why Everybody Can’t Be Your Customer: The Value of Creating Customer Personas - Business 2 Community | Customer relation | Scoop.it
Understanding who your client is! Why Everybody Can’t Be Your Customer: The Value of Creating Customer Personas http://t.co/oVk097Pqkd
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How to Decode Customer Demand - Forbes

How to Decode Customer Demand - Forbes | Customer relation | Scoop.it
How to Decode Customer Demand
Forbes
In the case of Lockheed Martin Lockheed Martin, according to Chief Technology Officer Dr. Ray O.
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Why the COO should lead social-media customer service | McKinsey & Company

Why the COO should lead social-media customer service | McKinsey & Company | Customer relation | Scoop.it
Although social channels have become powerful and cost-effective tools for customer service, management may be in the wrong hands. A McKinsey Quarterly article.
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The Benefits of Pursuing Collaborative Innovation with Your Customer Advisory Board | Innovation Management

The Benefits of Pursuing Collaborative Innovation with Your Customer Advisory Board | Innovation Management | Customer relation | Scoop.it

Many organizations have committed to developing deeper intimacy with their most important clients by establishing customer advisory boards.


Via Tony Fish
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Nancy Knowlton – Education, Business, Management, Technology, Innovation » A new way of thinking about organization structure

Nancy Knowlton – Education, Business, Management, Technology, Innovation » A new way of thinking about organization structure | Customer relation | Scoop.it
Companywide everyone must focus on the customer’s experience http://t.co/gJuOZbHQ7q. #business #customer

Via Fred Zimny, Tony Fish
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Five Types of People Who Kill Innovation | 15inno

Five Types of People Who Kill Innovation | 15inno | Customer relation | Scoop.it
Who are the people that kill innovation in corporate organizations? Here is my take on five types.
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CX Journey™: This Trumps Customer Experience

CX Journey™: This Trumps Customer Experience | Customer relation | Scoop.it
In today's post, I answer the question: What trumps a great customer experience?

Via Fred Zimny
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Using Customer Journey Maps to Improve Customer Experience

Using Customer Journey Maps to Improve Customer Experience | Customer relation | Scoop.it
Following on the first article on defining customer experience, this second installment looks at the first essential step of improving the experience you deliver, which is mapping out your customer...

Via Laurence Body
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10 Inspirational Customer Experience Quotes To Improve Engagement

10 Inspirational Customer Experience Quotes To Improve Engagement | Customer relation | Scoop.it
"Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves." Apple’s mission through the very words of its mastermind Steve Jobs.

Via Eric_Determined / Eric Silverstein
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Bharat Employment's curator insight, February 12, 2015 11:45 PM

http://www.bharatemployment.com/

sharon lewis's curator insight, February 15, 2015 1:20 PM

Some quotes not before seen, all reinforcing the message of "the customer rules!"

Enjoy

Arielle Monnerot-Dumaine's curator insight, February 16, 2015 12:30 PM

Difficile de choisir ! Et vous ?

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Marketing in 2015: make the customer experience count

Marketing in 2015: make the customer experience count | Customer relation | Scoop.it
The coming year will see mobile take the lead and data analytics will help improve consumer relationships. The stakes have never been higher, writes Corinne Sklar
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What If Google Glass Came In The Form Of A Contact Lens?

What If Google Glass Came In The Form Of A Contact Lens? | Customer relation | Scoop.it
Google filed a patent application for a Glass-like contact lens embedded with tiny cameras. The proposed smart contact lens could integrate a display... (What if Google Glass came in the form of a contact lens?
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5 Mistakes You're Making With Customers' Feedback

5 Mistakes You're Making With Customers' Feedback | Customer relation | Scoop.it
You know you need customers' comments, but are you really listening? Here's how to find out if you have a clunky feedback system.
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The Re-Emerging Art of Funding Innovation (SSIR)

The Re-Emerging Art of Funding Innovation (SSIR) | Customer relation | Scoop.it
A growing number of foundations are reintroducing risk-taking into their processes and portfolios as one way to create breakthrough change. (The word "innovation" has lost practically all of its meaning.
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The Little Things That Destroy Your Customer Experience

The Little Things That Destroy Your Customer Experience. Finding and fixing your 'little things' could go a long way to helping you achieve those customer experience improvements that you want to make.
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If great customer service is your competitive differentiator then you'd ... - Financial Post

If great customer service is your competitive differentiator then you'd ... - Financial Post | Customer relation | Scoop.it
Financial Post
If great customer service is your competitive differentiator then you'd ...
Financial Post
A great client experience can happen wherever an organization interacts with a customer.
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#Marketing vs #Innovation

#Marketing vs #Innovation | Customer relation | Scoop.it
Innovators and marketers must collaborate side by side in your organization if you want to bring game-changing products to market.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, January 22, 2014 4:44 PM

Here is the fundamental question: “What can I do today to provide my clients with a greater advantage or benefit, to get them closer to the ultimate result they desire?”


Charles highlights how the best results are through collaboration with both marketing and innovation teams. The marketing team is on the front lines of what’s working, what’s not and what’s needed, while the innovation team is on the inside providing ideas and possible solutions.


One clear example is the latest acquisition from Google of @Nest, focused on #IoT.


Do you have other examples where companies successfully engaged both teams with successful results?

Aadi Property's curator insight, January 23, 2014 2:04 AM
http://www.whitelilyresidency.co.in
Denise Barbezani's curator insight, January 23, 2014 10:01 AM

Collaboration is key to success! 

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Zappos is going holacratic: no job titles, no managers, no hierarchy

Zappos is going holacratic: no job titles, no managers, no hierarchy | Customer relation | Scoop.it
Zappos is known for its zany corporate culture. The company’s Q4 “All Hands” meeting in November was aptly-themed “Gone Wild”: one female employee voluntarily climbed into a case filled with tarantulas to win a $250 gift card.
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Consistency is Key to Creating an Exceptional Customer Experience

Consistency is Key to Creating an Exceptional Customer Experience | Customer relation | Scoop.it
Customer service is certainly a key part of the customer experience, however the customer experience is the organization and culmination of all customer service actions and how your customers experience them.

Via Christian Barbaray
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Innovation Excellence | Is Your CEO Serious About Innovation? 10 Questions to Ask.

Innovation Excellence | Is Your CEO Serious About Innovation? 10 Questions to Ask. | Customer relation | Scoop.it
It took me 25 years as a road warrior consultant, author, and accidental government bureaucrat to realize that proselytizing doesn’t work.
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