Hank Brigman has many years of experience sharing methodologies, tips and best practices on customer service. This is one of several articles he has contributed from his upcoming book TOUCHPOiNT Power to the Expert Corner series on the Desk.com blog.
Infographic: Branded Mobile Apps - Stats on Do's and Dont's in your Customer Buying Journey (RT @markacarbone: Infographic: Branded Mobile Apps - Stats on Do's and Dont's in your Customer Buying Journey http://t.co/wqfZgaxKtK)...
Mark A Carbone's insight:
Infographic: Branded Mobile Apps - Stats on Do's and Dont's in your Customer Buying Journey
Here is a graphic I use all the time to describe the consumer decision journey (CDJ). I like to say that the funnel is dead, because it’s outdated. Today’s consumer takes a much more complex (RT @McK_MktgSales: RT @stevenvincent: The funnel is dead.
I have lived in Australia for almost two years, and while my family in Canada loses power due to ice storms and snow squalls, I sit writing this post in 38 degree celsius heat as Sydney experiences the first heat wave of the summer (but not the...
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