Customer Analytics
10 views | +0 today
Follow
Your new post is loading...
Your new post is loading...
Scooped by Sidra Collins
Scoop.it!

Improving customer experience through big data analytics

Improving customer experience through big data analytics | Customer Analytics | Scoop.it
The digital revolution is providing unprecedented opportunities to improve the overall customer experience via big data analytics. According to McKinsey, retailers using big data analytics can increase their operating margins by more than 60 percent.
more...
No comment yet.
Scooped by Sidra Collins
Scoop.it!

Data mining is now used to set insurance rates; critics cry foul | Nightly Business Report

Data mining is now used to set insurance rates; critics cry foul | Nightly Business Report | Customer Analytics | Scoop.it
Insurers using data mining software for "price optimization" tactics to gouge hapless consumers. http://t.co/6U1m9cCfOs HT @TheConsumerman
more...
No comment yet.
Scooped by Sidra Collins
Scoop.it!

RPT-Currency probe drives bank demand for Big Brother software - Reuters

RPT-Currency probe drives bank demand for Big Brother software
Reuters
(Repeats story first published on April 16, text unchanged). * "Traderspeak" incomprehensible to most people. * Firms developing software to detect dubious activity.
more...
No comment yet.
Rescooped by Sidra Collins from World Risk and Insurance News
Scoop.it!

President of Marsh International explains downward trend in global insurance pricing.

President of Marsh International explains downward trend in global insurance pricing. | Customer Analytics | Scoop.it
Marsh’s Global Insurance Market - Quarterly Briefing indicates that insurance pricing is generally down in all regions except the U.S. In Part 1 of this two-part interview, David Batchelor, President of Marsh’s International division, explains trends in property, casualty and financial lines.



According to Mr. Batchelor, the lower pricing environment for the property market in 2013 was driven by:



plentiful supply of available capacity in primary markets
absence of major catastrophes in 2013
new capital entering reinsurance markets from private equity, hedge funds and pension funds, which are driving pricing of reinsurance.


Marsh’s Insurance Index indicated that the Casualty market experienced a similar situation with available capacity responsible for the decline in pricing.



D&O for financial institutions was down in the EU, except in Italy and France. Across the EU, underwriters were reviewing the impact on claims from litigation and regulatory changes as they assessed their portfolios. In 2013, Italy and France demonstrated a recalibration by underwriters for large financial institutions.



Mr. Batchelor believes 2013 sets the stage for another year of potentially competitive rates. “The capacity still exists...I think that if losses continue at their current level, and [there is] stability of capital and surface position of underwriters, we see another competitive rate environment for clients in 2014”, he said.



In Part 2, Mr. Batchelor will discuss pricing trends in the U.S. insurance market. If you’d like a copy of Marsh’s Global Insurance Market - Quarterly Briefing, visit the Marsh website, or go to the WRIN.tv On Demand Library.

Via Kenneth Simon
more...
No comment yet.
Scooped by Sidra Collins
Scoop.it!

Zoot and Earnix Partner to Drive Profitable Customer Relationships for Banks

Zoot and Earnix Partner to Drive Profitable Customer Relationships for Banks | Customer Analytics | Scoop.it
more...
No comment yet.