Customer Experience
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Customer Experience Index by country, 2013 | The National

Customer Experience Index by country, 2013 | The National | Customer Experience | Scoop.it
There was a modest improvement in customer experiences globally last year, according to the World Retail Banking Report 2013, reflecting banks' ongoing efforts to improve service.
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5 Ways to Improve Customer Experience in 5 Minutes A Day ...

5 Ways to Improve Customer Experience in 5 Minutes A Day ... | Customer Experience | Scoop.it
We're officially halfway through 2014, and now is actually a great time to review what you have done to improve the experience you create for your customers, and what you would like to set in motion for 2015.
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How does Customer Experience Management drive results?

How does Customer Experience Management drive results? | Customer Experience | Scoop.it
Customer Experience Management is worth the investment - here's why.
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