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Social CRM Is HOT and Becoming Affordable

Social CRM Is HOT and Becoming Affordable | Curation Revolution | Scoop.it

Social CRM on a BudgetDirect Marketing NewsCRM vendors leading the way, according to the Nucleus report, include Oracle and Salesforce.com.

Marty Note
Working on an open source social CRM/CMS called SpinSnip. Want to relieve some of the pain points of publishing in a multi-channel world such as:

* Poor control of content, need retrieval at snippet level via tags.
* Need DIY multiauthor capabilities.

* Better exception reporting analytics.

* Feed management and sourcing.
* More curation control.

This article discusses how to create social CRM on a budget possible now due to the cloud and lowering CRM costs. Helpful since SpinSnip is fall 2013.

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Google Authorship MATTERS new Study Proves [@jeffalytics Study]

Google Authorship MATTERS new Study Proves [@jeffalytics Study] | Curation Revolution | Scoop.it
Google Plus impacts search and Google Authorship Sweetens the deal. Learn how it all works in this comprehensive 3 week study that isolates the impact of G+
Martin (Marty) Smith's insight:

Impact of Google Authorship Study
Amazing, comprehensive study from @Jeffalytics on the impact of Google authorship. Their conclusions that YOU are becoming more important than any single website you contribute to is one important conclusion. There are many more including if you aren't using Google Authorship tags expect to be beaten to a pulp.

Another implication is BRAND your writers in addition to your website. The value of branded writers is you can apply their author rank anywhere and at any time for an immediate impact on SEO.  

Great conclusions at the bottom.
http://www.jeffalytics.com/google-plus-search-authorship/  

I followed up this Scoop with a brief post on ScentTrail Marketing sharing my best resource to LEARN about Google authorship and a handful of content strategy implications:
http://scenttrail.blogspot.com/2013/04/google-authorship-matters-jeffalytics.html 

Also wrote about the study on Google Plus and received one comment about the study's flaws. The study may have flaws, but it is helpful to do what I need to do - get the tags added. The over, what we stand to gain, is so much greater than the under, the cost of tagging, you would think adding authorship tags is a no brainer. Not so much as it turns out (lol).

Here is the Google Plus conversation:
https://plus.google.com/102639884404823294558/posts/45ZBpspdjK

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Nielsen's Ultimate Slide Deck | Social Media Report 2012

Nielsen's Ultimate Slide Deck | Social Media Report 2012 | Curation Revolution | Scoop.it
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Martin (Marty) Smith's insight:

Nirldrn'd Stateof Social Media Marketing report. Amazing data in here on SMM from the king of panel information. 

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CEOs Absent From Social Media Is Costly [Charts] | Heidi Cohen [+Marty Note]

CEOs Absent From Social Media Is Costly [Charts] | Heidi Cohen [+Marty Note] | Curation Revolution | Scoop.it
Despite their corporate standing, CEOs aren't on social media, according to BrandFog’s 2013 CEO, Social Media, and Leadership Survey.

Via Baochi
Martin (Marty) Smith's insight:

Agree and Disagree with Heidi 
Agree and am not surprised by the data showing CEOs not on social media. I disagree with why. CEOs make time for all kinds of things that matter to them, so let's take time as an objection off the table. 

Fear of a PR blunder could be a culprit, but CEOs grant interviews and go on TV to talk to the bombastic Jim Cramer so fear also seems a false objection. 

Belief and passion are missing for CEOs. Warren Buffet all but scoffs every time social media is brought up. Apparently the idea that social media is just a faster more efficient version of the annual meeting Buffet puts on every year hasn't occurred to him (or social media hasn't been presented that way to the Oracle of Omaha). 

CEOs an Important SMM Absence
CEOs control the heart and soul of their institutions, so to be absent from social media is to speak mightily of its perceived value (or lack of same).  If you are a CEO and reading this I have three ideas for you to consider:

1. Social Media is a conversation with customers, is it valuable to speak with your customers?

2. Social Media controls the backend of search engine marketing (SEM); do you want your websites to be found? 

 

3. Social Media will be how we make money in the not too distant future, do you need to make or increase profits?

If you answered YES to any two of these questions then YOUR continued absence on social media is costing your company money. You see there is a problem with social media marketing. I can blah, blah, blah all day, but, in the end, social media will change you in ways I can only predict. 

No matter how good my prediction you will end up surprising and redefining both my prediction about what and how CEOs will and can learn from social media marketing. I've worked with and for several CEOs and they are always surprising. 

In fact surprise is part of why they become CEOs. They see and do things differently. The absence of CEOs is not just hurting their companies it hurts social media marketing too. The minute CEOs adopt and have passion for social media marketing it will change by leaps and bounds. 

 If you know of great examples of CEOs using social to engage, coach and excite their following please share so we can hoist them on our shoulders in the hope that others will emulate. 

 


Mike Ellsworth's curator insight, February 6, 7:40 PM

Yes, CEOs are too busy to blog or tweet, but they all should at least be paying attention to social media.

Martin (Marty) Smith's comment, February 8, 6:33 PM
Best CEOs I've worked for are LEAST busy people in the place. They have two jobs - the vision thing and the coach thing and they excelled at both by not let either job get in the way of the other one.
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Loyalty 54% More Likely If Brands Have Effective Mobile Site

Loyalty 54% More Likely If Brands Have Effective Mobile Site | Curation Revolution | Scoop.it
Of the many areas that's set to develop, mobile commerce is an area that continues to gain traction every day.

...

*** Thought I lost this study that I find Darwinian and fascinating. If the pure tsunami nature of mobile doesn't move you this Darwin thing sure should. Marty

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