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Learn from 13 great community managers how to promote quality interaction with your fans and customers on social media.
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The founder of Stack Overflow is on to change the world of online communication...again. This time with Discourse.
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No one likes to be the target of insults and name calling. If you manage a company social media account, however, it’s part of the job.
A good forum has to be either informational or conversational.
Josh Elman - early product lead at Twitter, Facebook, and LinkedIn and Venture Capital Partner at Greylock Partners
Interview with Patrick O'Keefe about the success of the iFroggy Network.
Online Community: The Promise and Peril
Jeff Atwood, co-founder of Stack Overflow and founder of Discourse, will talk online community management and the future of forums.
Many of the key benefits of online communities are measurable. None of these should be your objectives, but they should be used to justify the costs of an online community.
A common question I get when talking about gamification is “how can you tell if people are intrinsically motivated?” Since we can’t really measure ...
For brands that consider investing in online communities, it is very important to first understand the basic needs that people fulfil by participating in an online community. “Identifying the needs...
The event for online community professionals
Michael Wu speaks at VirComm on the attention economy and designing a sustainable community.
Nir Eyal - author of Hooked: How to Build Habit-Forming Products
Habit Summit (www.habitsummit.com) brought together experts, entrepreneurs, and industry insiders to share their hard-won insights on how to build habits.
If the other person isn't attacking you, why are you fighting them?
While there are tons of tools for building community, there are simply no band-aid solutions that will magically create or grow a community overnight. That’s why community needs a process-driven approach.
Get the full list on advice on creating and managing your online customer community or online member community that Socious published in 2013.
Building Your Community Approach: The resources and tools to help build social media and community programs and take them to the next level in 2014.
When I think about it, "Communities" are really what "Social Media" is all about. So, a strong skill set for "Building Communities" is an essential part of the social media business world.