The strongest communities are formed by uniting people who share same values, not the same opinions. This difference is important. If you ask me for my opinion on campaign finance reform, you'll get one. That's just an opinion on an...
Reddit is considered one of the world’s leading news and social sites, with over 5.5 billion pages served to over 100 million unique visitors spanning 186 countries. It’s also known as one of the most engaged, vocal and opinionated communities on the web. It’s given birth to international movements. It’s found lost children. It’s sparked fiery debates in the media over what the internet should and shouldn’t be. Given the sheer volume, you’d expect the community team to be huge, but it’s still in the single digits. You’d expect a sophisticated big data machine. What you’d find is a human approach that relies more on intuition than numbers. And yet, the millions of people who post, observe, and return day after day have enshrined it as a sacred part of their lives. How can you make your company's community feel so connected? Heard? Engaged? In this exclusive First Round Review interview, Reddit’s General Manager and former Community Manager Erik Martin shatters assumptions and talks about how to win by making community management more about the heart than the mind.
We're twenty years in to this world wide web thing. Today, I myself celebrate twelve years of writing this blog. And yet those of us who love this medium, who've had our lives changed by the possibility of publishing our words to the world without having to ask permission, are constantly charged with defending this wonderful, expressive medium in a way that creators in every other discipline seldom find themselves obligated to do. Some of this is because the medium is new, of course. But in larg
Introduction To Kelly's Community Kelly Hungerford is my friend even though we've never met. Kelly is also one of the best online community developers in the world something she proved working with one of my favorite "get more, do less" tools – Paper.li. When I read Kelly's post about the ABSOLUTE need for businesses to …
The more valued a member of your community feels, the more likely they are to stick around and get involved. Here are some ways you can make members of your community feel special. 1. Read, follow and comment on their […]
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