Cross-Border E-commerce Europe
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Cross-Border E-commerce Europe
Sharing expertise and giving insight regards to cross-border E-commerce and online customers experience influenced by post-purchased criteria #logistics #delivery #returns #eCommerce.
Curated by B2C Europe
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Consumer attitudes towards cross-border shopping - B2C Europe

Consumer attitudes towards cross-border shopping - B2C Europe | Cross-Border E-commerce Europe | Scoop.it
A research on consumer attitudes towards cross-border trade and consumer protection conducted requested by the European Commission in 2012, revealed that most Europeans feel confident about buying something online from a domestic vendor, but not yet from a vendor in another EU country. Nevertheless, the proportion of consumers who purchased …
B2C Europe's insight:

Delivery charges and transit times still remain the biggest barriers for people purchasing overseas. This is why it is highly recommended to consider suppliers with local presence that can give you direct access to the most competitive postal national and international solutions for distribution and returns all over Europe when doing international e-commerce.

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B2C Europe Corp.'s curator insight, September 1, 2014 4:47 PM

Online consumers in Europe's attitude towards cross border shopping is developing, increasing opportunities for US E-Commerce companies to increase their sales in Europe. 

Offering to European consumers an effective and cost efficient distribution service, plus a solid return policy is key to be successful in developing sales in this market.

B2C Europe's curator insight, September 2, 2014 3:49 AM

B2C Europe - Consumenten houding ten opzichte van cross-border shopping.

Stuart Rivett's curator insight, September 2, 2014 11:51 AM

Consumer confidence is the main issue when ordering from overseas websites so using a distribution company with local solutions and local customer support is a big bonus for retailers and their customers.  

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‘Europe needs a solution for cross-border e-logistics’- Ecommerce Europe-

‘Europe needs a solution for cross-border e-logistics’- Ecommerce Europe- | Cross-Border E-commerce Europe | Scoop.it

Improving delivery conditions within the EU has been identified by the European Commission as one of the top five priorities to boost e-commerce before 2015. Therefore, 
Ecommerce Europe, the branch- and lobby organization representing European e-tailers, has this month released a position paper on the need for integrated European solutions for logistics of online retailers.

B2C Europe's insight:

Cross- border delivery is considered as the first obstacle for many e-tailers and retailers alike when expanding their business internationally because delivery costs are too high and it is not worthy for a consumer to purchase an item twice its domestic price unless he cannot find the product anywhere else.

Three quarters of retailers sell only domestically. This means that only 25% of European retailers made cross-border distance sales to consumers in at least one other EU country in 2012 according to the European Commission (2013).

The new obligations of the European Directive on Consumer Rights transposed last June, the 13th to develop E-commerce cross-border across European countries will probably encourage retailers to expand outside their domestic market. But actually there is a lot more initiative to engage with cross-border to harmonise payments, taxes and duties for instance.

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Jamee Lyn Devlin's curator insight, July 3, 2014 2:15 PM

There is little doubt that a global logistics structure needs to be optimized and enforced in order for cross-border e-commerce to reach its full potential.


Ecommerce Europe, a lobby organization representing several hundred European etailers, has recently released a paper suggesting an action plan for instituting regulations and architecture across Europe over the coming years in order to make cross-border selling simpler and less costly for consumers and more profitable for etailers.


Download the free paper in this article.

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Asia-Pacific outstrips Europe as world’s largest e-commerce market

Asia-Pacific outstrips Europe as world’s largest e-commerce market | Cross-Border E-commerce Europe | Scoop.it
The Asia-Pacific region’s e-commerce sector, driven by the huge Chinese market, has outstripped Europe’s online shopping industry for the first time, according to a report published today (17 June).
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What about the EU Consumer Rights Directive 2014 ?

What about the EU Consumer Rights Directive 2014 ? | Cross-Border E-commerce Europe | Scoop.it
On June 13 2014, the EU Consumer Rights Directive (CRD) – comes into force. Let’s review the obligations of this new EU Consumer Rights Directive...
B2C Europe's insight:

Below, the major changes resulting from the EU Directive on Consumer Rights (CRD), especially in terms of E-commerce delivery and returns.

 

  • Obligation to un-ticked all boxes throughout the purchase process
  • Obligation to deliver within a maximum of 30 days
  • The withdrawal period extends from 7 to 14 days
  • Obligation to provide a standard cancellation form
  • Obligation to inform the consumer of their rights “in advance”
  • Obligation to inform about the total final price
  • Obligation to be explicit at the checkout process
  • Obligation to inform about the 14 day cancellation policy
  • Obligation to inform about the returns costs
  • Obligation to refund the client within 14 days
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4 things you should know about e-commerce in 2014

4 things you should know about e-commerce in 2014 | Cross-Border E-commerce Europe | Scoop.it

U.S. e-commerce reached $230 billion in 2013 according to Forrester research with a annual 13 % growth which should continue as more and more consumers move their shopping dollars online...

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Trends in China's E-Commerce Market - China Briefing News

Trends in China's E-Commerce Market - China Briefing News | Cross-Border E-commerce Europe | Scoop.it
In this article, we review the trends fueling e-commerce's rapid expansion throughout China.
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Don't Get Burned on Retail Returns

Don't Get Burned on Retail Returns | Cross-Border E-commerce Europe | Scoop.it
Refurbishing your retail returns for resale is a great way to mitigate the cost of doing business. Check out this infographic for more.
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9 B2B eCommerce Best Practices That Make All the Difference

9 B2B eCommerce Best Practices That Make All the Difference | Cross-Border E-commerce Europe | Scoop.it

Although B2B eCommerce doesn’t garner the same buzz and attention of its B2C counterpart, it already accounts for more revenue ($559B vs. $252B) and is growing faster as well – 20% in 2013 vs. 12% for B2C.

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Three reasons why customers abandon your site and how to make them stay

Three reasons why customers abandon your site and how to make them stay | Cross-Border E-commerce Europe | Scoop.it

"Many marketers believe that if they build an 'awesome' website, the customers will start pouring in. But what happens when visitors show up and, instead of playing ball and inviting all their friends, turn right around and leave?"

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Infographic Consumer Psychology and E-Commerce Checkouts

Infographic Consumer Psychology and E-Commerce Checkouts | Cross-Border E-commerce Europe | Scoop.it

A recent infographic by Voucher Cloud titled “Consumer Psychology and the eCommerce Checkout” analyzes different consumer’s interactions with online retail websites, with special focus on the checkout.

B2C Europe's insight:

Here are some of the conclusions

  • 57% of online consumers will abandon a site after 3 seconds and 80% of them will never return.
  • 1 in 2 customers prefer watching product videos to gain more information prior to their purchase
  • 67% of consumers read about 6 reviews before they feel they can trust enough to make a purchase
  • 59% of consumers say they consider shipping costs when making online purchase decisions
  • 44% abandon shopping cart due to high shipping costs
  • 76% say same-day delivery is not important which is clearly what we try to explain in our last blog post about Same-Day Delivery.


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78%of Shoppers across the Globe use Ecommerce Sites to purchase Products

78%of Shoppers across the Globe use Ecommerce Sites to purchase Products | Cross-Border E-commerce Europe | Scoop.it

Ecommerce has become a very appealing medium for shopping these days. A shopper prefers the convenience it offers for product selection, payment as well as shipping. 

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Webrooming vs. Showrooming

Webrooming vs. Showrooming | Cross-Border E-commerce Europe | Scoop.it

A Retailer's Guide to Webrooming
The popularity of Web-based shopping has adversely affected brick-and-mortar stores, but a change in the way consumers make purchases may give traditional retailers a fighting chance. Showrooming, the process of browsing in-store and buying online, is beginning to take the backseat to webrooming. This is the exact opposite of showrooming, and conventional businesses may be able to take advantage of the trend.

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The new EU Directive for E-commerce : Do you fulfil the obligations ?

The new EU Directive for E-commerce : Do you fulfil the obligations ? | Cross-Border E-commerce Europe | Scoop.it
The new EU Directive on Consumer Rights came into force last June, the 13th. This new EU Directive for E-commerce involves several changes for...
B2C Europe's insight:

The biggest impact of this new EU Directive on retailers will be the requirement for them to display in advance both the shipping costs and returns costs.


Retailers have now to estimate the cost of return shipping and unless they have a direct contract with distributors and delivery operators, they will never be able to know the exact delivery and returns costs to and from different European Countries.

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B2C Europe's curator insight, July 31, 2014 9:11 AM

Le plus grand impact de cette nouvelle directive de l'UE pour les détaillants en ligne est certainement pour eux l'obligation d'afficher à l'avance à la fois les frais de livraison et les frais de retours. Outre ces grands nouvelles mesures, d’autres obligations quant au délai et au mode de rétraction doivent être clairement identifiées sur le site ainsi que les modalités de remboursement en cas de retour.

 

Sans l’exploitation d’un contrat de distribution en direct avec les canaux de distribution, il est quasiment impossible pouvoir estimer les coûts d'expédition et de retour à l’avance. Seuls les sites e-marchands ayant un contrat en direct sont en mesure de connaître les coûts de livraison exacte et les coûts des retours vers et depuis différents pays européens.

B2C Europe (UK)'s curator insight, August 6, 2014 6:56 AM

Legislation does not have to be a barrier to cross border trading.  The key thing is to ensure that companies take into account the additional costs of meeting these new rules.  The most important being a returns solution.  Consumers will trust a company that can provide cost effective and easy to use solutions.

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Free Shipping has become "a price of entry benefit" attracting and keeping customers

Free Shipping has become "a price of entry benefit" attracting and keeping customers | Cross-Border E-commerce Europe | Scoop.it
Discounted or free shipping can increase average order values and profit margins while helping ecommerce companies turn one-time buyers into repeat customers
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How far will customers go to qualify for free shipping?

How far will customers go to qualify for free shipping? | Cross-Border E-commerce Europe | Scoop.it
We're well aware that free shipping can work well as a sales driver, but the extent to which shoppers will go to qualify is very interesting.
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Five important ecommerce trends in China during 2014

Five important ecommerce trends in China during 2014 | Cross-Border E-commerce Europe | Scoop.it
How big is Chinese ecommerce going to be in three to five years? McKinsey & Co. has produced a report suggesting that the market will be between US$420bn and US$650bn by 2020.
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Online sales in Europe will grow to €233.9bn by 2018 | Ecommerce News

Online sales in Europe will grow to €233.9bn by 2018 | Ecommerce News | Cross-Border E-commerce Europe | Scoop.it

Ecommerce sales in Europe are expected to grow with a compound annual growth rate of 12% from 2013 to 2018. With Southern European markets growing faster than Northern European markets.

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Top 500 European E-Retailers - The European e-commerce front that’s far from quiet - Internet Retailer

Top 500 European E-Retailers - The European e-commerce front that’s far from quiet - Internet Retailer | Cross-Border E-commerce Europe | Scoop.it

The total numbers are small compared to the U.K. and Germany, but e-commerce in Central and Eastern Europe is growing nearly twice as fast, according to data in the Europe 500.

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Global Fulfillment and Delivery Involves More Than Retailers May Think - Multichannel Merchant

Global Fulfillment and Delivery Involves More Than Retailers May Think - Multichannel Merchant | Cross-Border E-commerce Europe | Scoop.it
Retailers can face global ecommerce issues on their own, or work with a third party that can support the merchant’s globalization venture and help it overcome each related challenge by virtue of its local knowledge and infrastructure.
B2C Europe's insight:

It is true that to be successful in the B2C arena, merchants (whatever nationality they are) must offer scheduled delivery services and multiple delivery options : Home delivery, retargeting delivery, pick up locations and reverse logistics and not only in their local market but also internationally.

 

Given the potential for e-commerce around the world, final mile delivery which is actually the last phase of the purchasing experience is critical is generally one of the 1st consideration of e-shopper when purchasing online. And this is the reason why we also recommend merchants to set up local logistics strategies in order to ensure the last mile delivery and returns.

 

However it can be very difficult for e-merchants to engage with multiple delivery operators to negotiate terms and conditions, to handle transportation and to develop IT systems to ensure interoperability for labelling and tracking parcels across regions and suppliers.

 

Hopefully for them, delivery operator and e-fulfilment companies innovate and cooperate more and more to deliver user friendly and customer oriented delivery solutions dedicated to E-commerce. B2C Europe can also help them  increasing their cross-border sales. We provide domestic and international distribution services and return solutions along with added value services including international e-fulfilment, customs clearance and tax representation.

 

Want to know more: http://www.b2ceurope.eu/services/

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3 Ways to Reach Today’s Incremental, Multi-Tasking Shoppers

3 Ways to Reach Today’s Incremental, Multi-Tasking Shoppers | Cross-Border E-commerce Europe | Scoop.it

Today’s consumers shop in increments, moving from one digital destination to the next, grabbing “snackable” bits of intel along the way. At the same time they are watching TV, working, talking to their friends — you name it. How to reach these incremental, multi- tasking shoppers?

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Europe's 6 Most Promising eCommerce Markets

Europe's 6 Most Promising eCommerce Markets | Cross-Border E-commerce Europe | Scoop.it

When  offering an online product or service it might be very profitable to extend your business to other geographical markets. However, despite Ecommerce's fast growth, great differences in development exist between countries and regions. This article highlights some of the most interesting countries when it comes to Ecommerce.


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Southeast Asia could be the next big ecommerce opportunity: report

Southeast Asia could be the next big ecommerce opportunity: report | Cross-Border E-commerce Europe | Scoop.it
China’s booming ecommerce sales tend to grab most of the attention when we talk about businesses opportunities in APAC, and it’s understandable that foreign companies are drawn to more mature markets.
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The Atanomy of a connected Consumer

The Atanomy of a connected Consumer | Cross-Border E-commerce Europe | Scoop.it

An insight by Gigya in the various sensory pathways that guide the online consumer to his ultimate purchase. 

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Alibaba: 30+ amazing stats on China's ecommerce giant

Alibaba: 30+ amazing stats on China's ecommerce giant | Cross-Border E-commerce Europe | Scoop.it
China's Alibaba Group is gearing up for what could be the world's biggest ever tech IPO, so it's probably about time you discovered what the company is all about.
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