As the title of this post says, CX needs more emotion. If you like this infographic, then you can download this version in .pdf or download a 18″ x 24″ poster version). The bottom line: Let’s put more emotion into CX!
I'm sitting here trying to write the first paragraphs for this article, and the pressure is on.The story is about a Penn professor who teaches creativity, for God's sake, meaning I'd better come up with something creative or he will think I'm dull.
Millions of people are taking service issues to social media channels as their preferred communication route. These questions and complaints are public, and the only real question for businesses is how - not if - they will respond.
Customer Think 5 Customer Journey Management Applications Supporting the Modern Consumer Customer Think In today's highly competitive business climate, being able to attract, serve and satisfy more customers is a key to success and increasing...
Over the past few years, Voice of the Customer (VoC) programs have become an established path for retailers to deliver enhanced customer experiences, engage employees and drive business change. It’s very easy to get VoC wrong.
WebTV show “Customer Experience and Technology” Laura shares her thoughts Customer Think Laura shared her thoughts on what customers want, expect, channels you should consider and why your response times to Social Media, Voice Mail, Email and Fax...
By continually trialling new tech to see what works and by leveraging social media as a sales channel - particularly Instagram - Shoreditch-based fashion store, Number Six, is connecting with its customers.
To succeed in the era of social media, mobile first, and the internet of things, brands need to evolve and engage their customers in a way that fosters customer loyalty and advocacy on a human level, not just as a brand...
How to Track Your Social Media Efforts written by Guest Post read more at Duct Tape Marketing photo credit: pixabay If your small business is taking advantage of social media to engage with customers in hopes of growing your business, how do you...
Sharing your scoops to your social media accounts is a must to distribute your curated content. Not only will it drive traffic and leads through your content, but it will help show your expertise with your followers.
How to integrate my topics' content to my website?
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Distributing your curated content through a newsletter is a great way to nurture and engage your email subscribers will developing your traffic and visibility.
Creating engaging newsletters with your curated content is really easy.