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The Path to 2020: Marketers Seize the Customer Experience

The Path to 2020: Marketers Seize the Customer Experience | CRM | Scoop.it
Access this expert report to learn what is in store for customer experience over the next three years. Take away the top 5 insights gained from almost 500 CMOs and senior marketing executives and what you can do to future and what they are doing to pioneer the future.
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SaaS Use: By The Numbers - InformationWeek

SaaS Use: By The Numbers - InformationWeek | CRM | Scoop.it
EY survey finds security, identity management, systems management likely areas of future growth.
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5 Roles Customer Insight Plays In Effective Customer Journey Mapping

5 Roles Customer Insight Plays In Effective Customer Journey Mapping | CRM | Scoop.it
Customer insight plays5 key roles in all good customer journey mapping. Indeed they are fundamental to delivering great customer experience.
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The New Facebook Pages Layout: What You Need To Know | Agorapulse

The New Facebook Pages Layout: What You Need To Know | Agorapulse | CRM | Scoop.it
There's a new look to Facebook pages. How will this impact your business' branding, engagement, and sales? Let's find out.
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Are you the icing or the cake? The art of being indispensable

Are you the icing or the cake? The art of being indispensable | CRM | Scoop.it
Help the people you work for become even better versions of their own awesomeness—and do the same for yourself in the process. Be the cake.
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17 Tips & Best Practices for Writing Catchy Email Subject Lines

17 Tips & Best Practices for Writing Catchy Email Subject Lines | CRM | Scoop.it
Looking to improve your email subject line to help drive more opens and conversions? Here are 17 handy tips.
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On Social, Not All Negatives Are Bad

On Social, Not All Negatives Are Bad | CRM | Scoop.it
Companies should use customer comments—both good and bad—to drive brand transformation
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You can’t kill email

You can’t kill email | CRM | Scoop.it
New technology is emerging at ever-increasing speeds, transforming how we communicate, collaborate and manage our day-to-day responsibilities. As soon as we..
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User Testing Can Save Your Life

User Testing Can Save Your Life | CRM | Scoop.it
Weekly insights into better UX practices
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"Usability testing is one of the best things you can do to understand whether or not people can use the product as you intended, and from there make informed iterative improvements."
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How to Measure Social Media Using Google Analytics Reports : Social Media Examiner

How to Measure Social Media Using Google Analytics Reports : Social Media Examiner | CRM | Scoop.it
Do you want to see how social media impacts your business? Discover four ways to use Google Analytics to measure the impact of your social media marketing.
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Email Marketing Best Practices: 40 Tips for Dramatically Better Emails

Email Marketing Best Practices: 40 Tips for Dramatically Better Emails | CRM | Scoop.it
Email marketing best practices explained with actionable examples, screenshots and a swipe file.
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An updated guide expands current email best practices beyond the original 20 tips.
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The Impact of Responsive Design on Email Engagement

The Impact of Responsive Design on Email Engagement | CRM | Scoop.it
Email Marketing - Brands that have adopted responsive email design are receiving many more clicks on the content inside their messages, according to a recent report from Yesmail.
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Cloud computing: You are probably ignoring the biggest security flaw | ZDNet

Cloud computing: You are probably ignoring the biggest security flaw | ZDNet | CRM | Scoop.it
Even if your code is hacker-proof, there's still one way into your systems and it's much tougher to patch.
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How to Build a Culture of Collaboration within your Business

How to Build a Culture of Collaboration within your Business | CRM | Scoop.it
It’s the dream isn’t it? Everyone working together in perfect harmony, achieving a collaborative network that positively affects productivity. Like every good dream it is possible. With some planning and vision you can soon have your team working together as one! So what exactly is the formula to achieving a culture of collaboration? Although every company has a slightly different take on this, the businesses who achieve success also share some common ground. Building a culture of collaboration

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itssamveg's curator insight, October 16, 2:24 AM
Well this is important for a perfect business.
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9 tricks to appear smart in brainstorming meetings

9 tricks to appear smart in brainstorming meetings | CRM | Scoop.it
The following is an excerpt from Sarah Cooper’s new book, 100 Tricks to Appear Smart in Meetings (October 4, Andrews McMeel) In a brainstorming meeting,..
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Do we think this is serious or satire...?
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10 Email Habits That Annoy Your Customers

10 Email Habits That Annoy Your Customers | CRM | Scoop.it
Think about all the emails you receive every day. How often do you notice something that is so irritating that you can’t even read on?
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Rule #1: Do. Not. Annoy. The. Customer.
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* What is the difference between CRM and CXM? – BillCookCX

* What is the difference between CRM and CXM? – BillCookCX | CRM | Scoop.it
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"In several ways, CXM is intended to deliver the last mile of CRM—the intersection of customer knowledge with customer fulfillment..."
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3 Biggest Problems Implementing a CRM System, and What to Do About Them | The U.S. Small Business Administration | SBA.gov

3 Biggest Problems Implementing a CRM System, and What to Do About Them | The U.S. Small Business Administration | SBA.gov | CRM | Scoop.it
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Traditionally, CRM has targeted mid-size to large businesses. But with the increasing number of subscription and cloud service offerings, any business that wants to improve how they track and manage their customer relationships should be able to find a good fit.  
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10 Customer Experience Mistakes Businesses Are (Still) Making

10 Customer Experience Mistakes Businesses Are (Still) Making | CRM | Scoop.it
It all comes down to this: We want to save time and money. We’ve made online shopping experiences more convenient, more relevant and tailored to the customer. We keep using technologies that are di…
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Why LinkedIn Is About to Make a Big and Unexpected Shift

Why LinkedIn Is About to Make a Big and Unexpected Shift | CRM | Scoop.it
There are major changes going on at LinkedIn -- discover what they are and how the business climate could be permanently changed as a result.
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10 Go-To Digital Marketing Tools

10 Go-To Digital Marketing Tools | CRM | Scoop.it
“Talent wins games, but teamwork and intelligence win championships.”– Michael Jordan With so many apps and tools at our fingertips, one would think digital marketing has never been easier. Not…
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13 of the Best Examples of Beautiful Email Design

13 of the Best Examples of Beautiful Email Design | CRM | Scoop.it
Get some design inspiration from these brands that send out simply beautiful email marketing.
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Always looking for great design ideas? Check out these email formats.
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