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Things to Consider Before Go In For Cheapest Cloud Computing

Things to Consider Before Go In For Cheapest Cloud Computing | CRM | Scoop.it
The advantage of cloud computing is pay for use, which is ideal for start-ups and those with small budgets.
Sven Marušić's insight:

Cloud

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Rescooped by Sven Marušić from Designing service
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Presenting Social CRM Data For Customer Service

Presenting Social CRM Data For Customer Service | CRM | Scoop.it
CRM tools once revolutionized business, especially from a customer support perspective. Now the name of the game is social CRM.

Via Fred Zimny
Sven Marušić's insight:

Nice SAP social CRM article

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Rescooped by Sven Marušić from The MarTech Digest
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How To Calculate The ROI Of CRM | Forrester Blogs

How To Calculate The ROI Of CRM | Forrester Blogs | CRM | Scoop.it

Digest...

 

The first step is to estimate how investing in a CRM solution will help grow revenues, cut operating costs, and boost IT efficiencies:

 Power up the revenue engine.  Cut the cost of generating and servicing revenues. Improve IT efficiencies. 

On the cost side of the equation, estimate the costs of software, deployment, maintenance, and support:

Dig into hardware, software, and subscription costs.  Dissect deployment costs.  Factor in ongoing maintenance costs. Don't get blindsided by administrative and infrastructure costs. 
Via marketingIO
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@HugoASaenz's curator insight, June 12, 2013 12:24 PM

Buen reporte de Forrester, sin embargo, hay que aterrizarlo a la realidad de tu empresa e incluir no solo la herramienta, sino los cambios internos necesarios!! @InterConsultant #CRMLatam #Clienting

Cathy Baker's curator insight, July 15, 2013 4:25 PM

Calculating the ROI of CRM

Emiliano Diaz-Page's curator insight, October 22, 2013 3:09 PM

A quick article on calculating the ROI of CRM.  I'm partial to SAGE CRM if you ask me.