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crisis & risks communication management
We summarize all (current) information about risk & crisis communication as well as risk & crisis management for you: case studies, recommendations, statements, positions and a lot more...
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Studie: Krisenmanagement & Krisenkommunikation  | Markenartikel

Studie: Krisenmanagement & Krisenkommunikation  | Markenartikel | crisis & risks communication management | Scoop.it
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In einer Online-Umfrage haben die Bundesvereinigung der Deutschen Ernährungsindustrie (BVE) und die AFC Risk & Crisis Consult Vertreter aus Unternehmen der Ernährungsindustrie über die Ausgestaltung ihrer Krisenmanagementsysteme,

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Lac-Mégantic: Rail World Inc.'s Crisis Communications Fail

Lac-Mégantic: Rail World Inc.'s Crisis Communications Fail | crisis & risks communication management | Scoop.it

Lac-Mégantic, a small Quebec town, was devastated by a tragic and horrific incident on Saturday, July 6th, when 72 train cars carrying crude oil derailed and rolled downhill, exploding in the small town’s downtown area. As of the writing of this post, 20 people have been announced dead and 30 remain missing..."

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Case study Rail World and Melissa Agnes' advices to be better prepared for crises...

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Why crisis simulations are wrong

Why crisis simulations are wrong | crisis & risks communication management | Scoop.it

"Why are so many companies appalling at communications during a crisis? After all, blue-chip companies routinely prepare crisis management plans and bring in external communications “experts”. These consultants run crisis simulations with the clients. This is supposed to help them plan for the unplannable. But a crisis simulation is actually a waste of time [...]"

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Alex Singleton's opinion about crisis simulations...

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Call a Pizza Shitstorm - Social Media Krisenmanagement

Call a Pizza Shitstorm - Social Media Krisenmanagement | crisis & risks communication management | Scoop.it
Call a Pizza Shitstorm. Was hätte eine Policy, ein Krisenmanagement oder eine Social Media Filiallösung an dieser Stelle geholfen.
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Case "Call a Pizza": A costumer was kicked out of a restaurant in Leipzig (Germany). The reproach that it was because of its skin colour is rejected by the company. Was their reaction on facebook a good way to manage the crisis?

 

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BVDW stellt neue Richtlinie für Social Media Monitoring vor

BVDW stellt neue Richtlinie für Social Media Monitoring vor | crisis & risks communication management | Scoop.it

"Die Fachgruppe Social Media im Bundesverband Digitale Wirtschaft (BVDW) e.V. schafft mit einer neuen Richtlinie branchenübergreifende Grundlagen für Social Media Monitoring. (...)"

convismedia's insight:

Wie können Medientypen für das SM Monitoring klassifiziert werden. Comment classer les différents types de médias pour le monitoring des médias sociaux.

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75 Patienten: Notfallplan im Klinikum hat gegriffen

75 Patienten: Notfallplan im Klinikum hat gegriffen | crisis & risks communication management | Scoop.it
Lüdenscheid - 75 Patienten wurden am Montag in der Zentralen Notaufnahme des Klinikums Lüdenscheid behandelt. Vor allem Feuerwehrleute, aber auch Polizeibeamte, Mitarbeiter des Ordnungsamtes und der am Unfallort ansässigen Unternehmen.
convismedia's insight:

Case "flue gase poisoning in Lüdenscheid" (Germany): Example for good crisis management in hospital.

 

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Social Media Crisis Communication - Preparedness Partners

The Preparedness Partners show how social media plays a role in preparing for and responding to disasters by talking to state and local emergency managers/PIOs in…
convismedia's insight:

Video about social media crisis comunication by Columbus Public Health - Office of Emergency Preparedness (OEP). OEP is launching Prepardness Partners, a new webinar series that focuses on various issues within emergency preparedness and response. This time, state local emergency managers in Columbus (Ohio) are talking about the role of social media in preparing for and responding to disasters.

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Koh Lanta : communication de crise et réseaux sociaux

Koh Lanta : communication de crise et réseaux sociaux | crisis & risks communication management | Scoop.it
Le 22 mars 2013 à 16h58, TF1 publiait un communiqué de presse officiel suite au décès accidentel d’un des candidats de l’édition 2013 de Koh Lanta
convismedia's insight:

Case "Koh Lanta": Another interesting article about crisis communications of TF1 (in french).

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Noma : Le meilleur restaurant du monde s’offre une gestion de crise 5 étoiles

Noma : Le meilleur restaurant du monde s’offre une gestion de crise 5 étoiles | crisis & risks communication management | Scoop.it
Depuis les dernières années, les amateurs de gastronomie ont le regard tourné vers les pays d’Europe du Nord. Porte-étendard de la  très audacieuse et innovatrice cuisine nordique, le restaurant No...
convismedia's insight:

Good crisis communications example: Noma - two Michelin star restaurant in Copenhagen (Denmark), ranked as one of the best restaurants in the world - made good the damage they had as a consequence of an infected kitchen employee whose symptoms were attributed to the norovirus and who took ill 63 diners in February 2013.

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Ford’s PR team worked all weekend on ad crisis | Crisis Communications

Ford’s PR team worked all weekend on ad crisis | Crisis Communications | crisis & risks communication management | Scoop.it
After disturbing—not to mention unsanctioned—mockup ads appeared online, the PR pros in Ford’s Asia Pacific division snapped into action on a Saturday morning.
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Article by Michael Sebastian (PR Daily) about a recently critical situation for Ford that supports the importance of a social media monitoring tool.

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Anmerkung: Krisenmanagement in Unternehmen – Steinzeit in der Neuzeit?

Anmerkung: Krisenmanagement in Unternehmen – Steinzeit in der Neuzeit? | crisis & risks communication management | Scoop.it

Ein aktueller Fall, der beileibe keine Ausnahme ist, ärgert wiedermals und zeigt, wie ungeschickt Unternehmen teilweise agieren ..."

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An advocate's perspective on crisis management of companies in modern age (in german).

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Kurznachrichtendienst: Twitter-Alarm soll Krisenkommunikation erleichtern - SPIEGEL ONLINE

Kurznachrichtendienst: Twitter-Alarm soll Krisenkommunikation erleichtern - SPIEGEL ONLINE | crisis & risks communication management | Scoop.it
Wenn Tweets Leben retten können: Twitter hat eine neue Funktion namens Alerts vorgestellt. Die Funktion soll unter anderem Städten und Behörden dabei helfen, die Bevölkerung in Notfällen mit Informationen zu versorgen.
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Twitter as Alarm-tools for companies.

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Questionnaire RSE : Pratique des entreprises dans le domaine des achats responsables

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Wie Unternehmen Rückrufaktionen standhalten

Wie Unternehmen Rückrufaktionen standhalten | crisis & risks communication management | Scoop.it
Fehlerhafte Produkte sind schlecht fürs Image und verursachen immense Kosten. Doch nur wenige Unternehmen sind gegen solche Schäden versichert.
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Wie die Supermarktketten mit dem Pferdefleisch-Skandal umgehen

Wie die Supermarktketten mit dem Pferdefleisch-Skandal umgehen | crisis & risks communication management | Scoop.it
Bei der Recherche zu vom Pferdefleisch Skandal betroffenen Produkten haben wir in den letzten Tagen zahlreiche Webseiten von Supermarktketten besucht. Obwohl durch die Medien schon ein ziemlich Dru...
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Google adds local safety alerts to search results

Google adds local safety alerts to search results | crisis & risks communication management | Scoop.it
A partnership between Google and tech startup Nixle will allow safety notifications from local authorities to appear at the top of search results. Read this article by Lance Whitney on CNET News.
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Interesting for emergency and crisis management...

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Sa petite entreprise a connu la crise…

Sa petite entreprise a connu la crise… | crisis & risks communication management | Scoop.it
L’intelligence économique, ce sont souvent les chefs d’entreprise qui en parlent le mieux !

Tel est le cas de Nicolas Doucerain, (...)
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Bei Katastrophen in Deutschland: Soziale Netzwerke spielen kaum eine Rolle

Bei Katastrophen in Deutschland: Soziale Netzwerke spielen kaum eine Rolle | crisis & risks communication management | Scoop.it
US-Behörden machen es vor: Im Katastrophenfall nutzen sie soziale Netzwerke, um Bürger zu informieren und Hilfe zu koordinieren. Deutschland ist davon weit entfernt.
convismedia's insight:

Authorities in the United States are leading the way: In disaster situation (and in every day life) they are using social networks to inform citizens and to coordinate assistance. The Massachusetts General Hospital and the Boston Police Department for exemple informed via Twitter and Facebook about the current events around the Boston Marathon attacks.


In Germany such information and crisis management is still in its infancy. The article by Sybille Klormann on ZEIT ONLINE (online offer of german magazine "Die ZEIT") considers actual movements.

 

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Gestion de crise que faire lorsque le ciel vous tombe sur la tête ?

Gestion de crise que faire lorsque le ciel vous tombe sur la tête ? | crisis & risks communication management | Scoop.it
Dossier spécial Crise, Gestion de crise que faire lorsque le ciel vous tombe sur la tête ?
convismedia's insight:

"La Cuisine Collective" is a french cooking magazine with focus on professional catering, hospital catering and nutrition recommendations. Due to the fact that scandals in health sector (horse meat, H1N1) became increasingly, the magazine dedicates itself to the special subject "crisis".


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What should I do to create a crisis communication plan?

What should I do to create a crisis communication plan? | crisis & risks communication management | Scoop.it
“Start your crisis communications plan by seeing potential crises from the viewpoint...
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Article in Sacramento Business Journal about what the most important step in creating a crisis communications plan is.

 

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Gestion de crise: quand les réseaux sociaux sortent les entreprises ...

Conférence prononcée pour la Téluq dans le cadre de la série les Grands Communicateurs.
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Presentation by Nadia Seraiocco about crisis management and social media.

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Suicide du médecin de "Koh-Lanta": le dérapage non contrôlé de la société du buzz

Suicide du médecin de "Koh-Lanta": le dérapage non contrôlé de la société du buzz | crisis & risks communication management | Scoop.it
LE PLUS. Après la mort d'un candidat sur le tournage de "Koh-Lanta", c'est le médecin de l'émission, Thierry Costa, qui a mis fin à ces jours au Cambodge. Une mort qui interroge à plusieurs niveaux.
convismedia's insight:

After a participant of the french television show "Koh-Lanta" deceased, now the health professional committed suicide. This in all probability implies the end of the show, especially as the programme production ALP made some mistakes in crisis communications. The article (in french) by Denis Pilao (Le Plus) emphasizes the use of modern instruments to control a company's online reputation.

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How To Manage Facebook Threaded Replies In a Social Media Crisis

How To Manage Facebook Threaded Replies In a Social Media Crisis | crisis & risks communication management | Scoop.it
The new Facebook threaded replies can make your social media crisis communications & management even more challenging. Find out what NOT to do in a crisis.
convismedia's insight:

Melissa Agnes, social media crises and online reputation management specialist, explains how companies' have to update their social media crisis communications plans in consequence of the new introduced Facebook threaded replies for fan pages.

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