We summarize all (current) information about risk & crisis communication as well as risk & crisis management for you: case studies, recommendations, statements, positions and a lot more...
Best thing: We collect English, French AND German contributions.
In einer Online-Umfrage haben die Bundesvereinigung der Deutschen Ernährungsindustrie (BVE) und die AFC Risk & Crisis Consult Vertreter aus Unternehmen der Ernährungsindustrie über die Ausgestaltung ihrer Krisenmanagementsysteme,
Lac-Mégantic, a small Quebec town, was devastated by a tragic and horrific incident on Saturday, July 6th, when 72 train cars carrying crude oil derailed and rolled downhill, exploding in the small town’s downtown area. As of the writing of this post, 20 people have been announced dead and 30 remain missing..."
Case study Rail World and Melissa Agnes' advices to be better prepared for crises...
"Why are so many companies appalling at communications during a crisis? After all, blue-chip companies routinely prepare crisis management plans and bring in external communications “experts”. These consultants run crisis simulations with the clients. This is supposed to help them plan for the unplannable. But a crisis simulation is actually a waste of time [...]"
Alex Singleton's opinion about crisis simulations...
Call a Pizza Shitstorm. Was hätte eine Policy, ein Krisenmanagement oder eine Social Media Filiallösung an dieser Stelle geholfen.
Case "Call a Pizza": A costumer was kicked out of a restaurant in Leipzig (Germany). The reproach that it was because of its skin colour is rejected by the company. Was their reaction on facebook a good way to manage the crisis?
Lüdenscheid - 75 Patienten wurden am Montag in der Zentralen Notaufnahme des Klinikums Lüdenscheid behandelt. Vor allem Feuerwehrleute, aber auch Polizeibeamte, Mitarbeiter des Ordnungsamtes und der am Unfallort ansässigen Unternehmen.
Case "flue gase poisoning in Lüdenscheid" (Germany): Example for good crisis management in hospital.
The Preparedness Partners show how social media plays a role in preparing for and responding to disasters by talking to state and local emergency managers/PIOs in…
Video about social media crisis comunication by Columbus Public Health - Office of Emergency Preparedness (OEP). OEP is launching Prepardness Partners, a new webinar series that focuses on various issues within emergency preparedness and response. This time, state local emergency managers in Columbus (Ohio) are talking about the role of social media in preparing for and responding to disasters.
Depuis les dernières années, les amateurs de gastronomie ont le regard tourné vers les pays d’Europe du Nord. Porte-étendard de la très audacieuse et innovatrice cuisine nordique, le restaurant No...
Good crisis communications example: Noma - two Michelin star restaurant in Copenhagen (Denmark), ranked as one of the best restaurants in the world - made good the damage they had as a consequence of an infected kitchen employee whose symptoms were attributed to the norovirus and who took ill 63 diners in February 2013.
Wenn Tweets Leben retten können: Twitter hat eine neue Funktion namens Alerts vorgestellt. Die Funktion soll unter anderem Städten und Behörden dabei helfen, die Bevölkerung in Notfällen mit Informationen zu versorgen.
US-Behörden machen es vor: Im Katastrophenfall nutzen sie soziale Netzwerke, um Bürger zu informieren und Hilfe zu koordinieren. Deutschland ist davon weit entfernt.
Authorities in the United States are leading the way: In disaster situation (and in every day life) they are using social networks to inform citizens and to coordinate assistance. The Massachusetts General Hospital and the Boston Police Department for exemple informed via Twitter and Facebook about the current events around the Boston Marathon attacks.
In Germany such information and crisis management is still in its infancy. The article by Sybille Klormann on ZEIT ONLINE (online offer of german magazine "Die ZEIT") considers actual movements.
Dossier spécial Crise, Gestion de crise que faire lorsque le ciel vous tombe sur la tête ?
"La Cuisine Collective" is a french cooking magazine with focus on professional catering, hospital catering and nutrition recommendations. Due to the fact that scandals in health sector (horse meat, H1N1) became increasingly, the magazine dedicates itself to the special subject "crisis".
LE PLUS. Après la mort d'un candidat sur le tournage de "Koh-Lanta", c'est le médecin de l'émission, Thierry Costa, qui a mis fin à ces jours au Cambodge. Une mort qui interroge à plusieurs niveaux.
After a participant of the french television show "Koh-Lanta" deceased, now the health professional committed suicide. This in all probability implies the end of the show, especially as the programme production ALP made some mistakes in crisis communications. The article (in french) by Denis Pilao (Le Plus) emphasizes the use of modern instruments to control a company's online reputation.
The new Facebook threaded replies can make your social media crisis communications & management even more challenging. Find out what NOT to do in a crisis.
Melissa Agnes, social media crises and online reputation management specialist, explains how companies' have to update their social media crisis communications plans in consequence of the new introduced Facebook threaded replies for fan pages.
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