Crisis Management and Communication
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Crisis Management and Communication
Articles, examples, and stories on how to effectively communicate during a PR crisis
Curated by Nick Kennedy
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The Washington Redskins: A public relations lesson on what not to do - Washington Times

The Washington Redskins: A public relations lesson on what not to do - Washington Times | Crisis Management and Communication | Scoop.it
Washington Times
The Washington Redskins: A public relations lesson on what not to do
Washington Times
Since 1999 when Dan Snyder bought the Redskins, the one constant, other than losing, has been terrible public relations.
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10 Most Popular Crisis Management Posts of 2013

10 Most Popular Crisis Management Posts of 2013 | Crisis Management and Communication | Scoop.it
Melissa Agnes rounds up the 10 most popular crisis management blog posts from her blog in 2013.
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10 Tips For Reputation And Crisis Management In...

10 Tips For Reputation And Crisis Management In... | Crisis Management and Communication | Scoop.it
In life, and in business, reputation is everything. This is especially true in the digital world where radical transparency and high customer expectations reign supreme. Consider these 10 tips for managing reputation of your business.
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Biden Urges Japan, China to Find Ways to Manage Crises - Wall Street Journal

Biden Urges Japan, China to Find Ways to Manage Crises - Wall Street Journal | Crisis Management and Communication | Scoop.it
Washington Post
Biden Urges Japan, China to Find Ways to Manage Crises
Wall Street Journal
TOKYO—U.S.
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Strategic Thinking in Public Relations | Social Media Today

Strategic Thinking in Public Relations | Social Media Today | Crisis Management and Communication | Scoop.it
What does it mean when someone tells you "to be a more strategic thinker"? Let's break down how to be more strategic, from a public relations perspective.
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Crisis management: Axelrod, Plouffe, other Hopenchange alumni gather at White House as ObamaCare falters - Hot Air

Crisis management: Axelrod, Plouffe, other Hopenchange alumni gather at White House as ObamaCare falters - Hot Air | Crisis Management and Communication | Scoop.it
Huddle.(Crisis management: Axelrod, Plouffe, other Hopenchange alumni gather at White House as ObamaCare falters http://t.co/uc0rRVbC3v #RWNJAlert)...
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Local company debuts crisis management app for schools - The Southern

Local company debuts crisis management app for schools - The Southern | Crisis Management and Communication | Scoop.it
Local company debuts crisis management app for schools
The Southern
“In an emergency situation the one thing people are likely to grab is their cellphone,” CrisisGo President and CEO Jim Spicuzza, said in a news release.
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Lack of Focus Hurts Social Media Crisis Management Efforts

Lack of Focus Hurts Social Media Crisis Management Efforts | Crisis Management and Communication | Scoop.it
Our friend and colleague Chris Syme published a blog post last month where she explained why spreading your social media crisis messaging too thin can be a major problem.

Via Thomas Faltin
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Crisis Management Is Critical for Organizations and Communities

Crisis Management Is Critical for Organizations and Communities | Crisis Management and Communication | Scoop.it
By learning about crisis management, organizations and communities can effectively mitigate and recover from a critical incident. (Crisis Management Is Critical for Organizations and Communities.
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Humor as Crisis Management

Humor as Crisis Management | Crisis Management and Communication | Scoop.it
Spaniards turn to satire, in print and on the streets, to cope with dark economic forecasts. (RT @xavicalvo: 'Humor as Crisis Management'.
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Birmingham school district hires crisis management team to help navigate ... - Daily Journal

Birmingham school district hires crisis management team to help navigate ... - Daily Journal | Crisis Management and Communication | Scoop.it
Birmingham school district hires crisis management team to help navigate ...
Daily Journal
BIRMINGHAM, Alabama — The Birmingham school district is going to pay crisis management and problem-solving firm Skye Connect Inc.
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10 leadership lessons for crisis management - ABA Banking Journal

10 leadership lessons for crisis management - ABA Banking Journal | Crisis Management and Communication | Scoop.it
Reputation risk management sometimes defies natural instincts The financial industry has seen its fair share of crises in the last decades. And clearl...
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How to Announce Bad News - Business 2 Community

How to Announce Bad News - Business 2 Community | Crisis Management and Communication | Scoop.it
#business How to Announce Bad News - Bad news more than any other PR activity shapes the negative perception o... http://t.co/uki3XoRW91
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Twitter / lucianaberger: At @LabourHealth A&E summit ...

Twitter / lucianaberger: At @LabourHealth A&E summit ... | Crisis Management and Communication | Scoop.it
At @LabourHealth A&E summit - A&E sister says "feels like we're fire fighting. It's crisis management" http://t.co/SvGi3HVpcB
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Tesla Nails Crisis Management for Viral Car Fire Video

Tesla Nails Crisis Management for Viral Car Fire Video | Crisis Management and Communication | Scoop.it
A demonstration of effective crisis communications Electric vehicle pioneer Tesla Motors has hit a couple of speed bumps this year. First was a dustup with the (A Tesla catches fire. The video goes viral.
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Top 10 Crisis Management Take-Aways of 2013

Top 10 Crisis Management Take-Aways of 2013 | Crisis Management and Communication | Scoop.it
Melissa Agnes counts down the top 10 crisis management take-aways of 2013.
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Rob Ford Needs a Crisis Communications Plan

Rob Ford Needs a Crisis Communications Plan | Crisis Management and Communication | Scoop.it
The daily, international circus that Rob Ford is circumventing so disastrously right now demonstrates why it's so important to have a Crisis Communications Plan and stick to it.
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Crisis Management and Obamacare - Huffington Post

Crisis Management and Obamacare - Huffington Post | Crisis Management and Communication | Scoop.it
Washington Post
Crisis Management and Obamacare
Huffington Post
But the White House has somewhat failed to follow the first rule of crisis management: to get all the facts out.
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JPMorgan's Twitter Mistake

JPMorgan's Twitter Mistake | Crisis Management and Communication | Scoop.it

JPMorgan shouldn’t have announced its Twitter Q&A unless it was prepared to contend with the public’s negative view of it and other banks.

 

... JPMorgan’s bankers are getting used to business deals with young men who communicate in emojis and text-message abbreviations. (“During the Facebook roadshow,” according to Bloomberg, “Lee dropped his usual pinstripes for a Mark Zuckerberg-like black sweatshirt with his name on the back.”) Yet, when the bank devised the promotional Q&A, it may not have fully grasped the extent to which new media has transformed how people share information, and how this has tipped existing structures of power.

 

This is Twitter’s very purpose: to allow any individual to share the same space with, for instance, a hugely powerful bank. With this space comes attention and authority. Unlike at JPMorgan’s Park Avenue headquarters, there are no security guards keeping undesirable elements out of Twitter. If JPMorgan executives expected that #AskJPM would attract only future job applicants—the kind who would don snappy new suits and genuflect nervously—they must have been stunned at the reckoning....


Via Jeff Domansky
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Jeff Domansky's curator insight, November 17, 2013 10:56 AM

Surprisingly inept social media strategy by the global financial behemoth leads to a PR fail. 

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Dark Websites as a Social Media Crisis Management Strategy

Dark Websites as a Social Media Crisis Management Strategy | Crisis Management and Communication | Scoop.it

A dark website is a pre-developed site that is not set live until your corporation finds itself in the midst of a social media crisis. Pre-crisis, a dark website is equipped with the appropriate legal and other documentations that your corporation may feel will be needed, but not have the opportunity to acquire during an attack. In the event of a crisis, the dark site is set live and the appropriate information and details are added to it – such as communications to the public, as well as direct information and news concerning both the crisis and the brand.

 

Dark websites are a highly effective social media crisis management strategy used in different situations by major corporations who want to position themselves as the leading source of information throughout the crisis.

The following is a free white paper on dark websites and best practices for using them as a social media crisis management strategy....


Via Jeff Domansky
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Jeff Domansky's curator insight, April 16, 2013 5:52 PM

Valuable crisis management strategy from Melissa Agnes. 

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Recognizing the Seven Stages of Crisis Communication

Recognizing the Seven Stages of Crisis Communication | Crisis Management and Communication | Scoop.it
Immediately following the tsunami that hit Japan in January of 2011, with more than 10,000 deaths and two nuclear plants disabled, Japanese authorities were initially reluctant to act for fear of damaging expensive nuclear equipment and possibly...
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#AskBG - The “whole company” approach to crisis management and online reputation | BLOOM Worldwide

#AskBG - The “whole company” approach to crisis management and online reputation | BLOOM Worldwide | Crisis Management and Communication | Scoop.it
In the light of the British Gas #AskBG Q&A backfiring spectacularly when customers highjacked the hashtag to vent their anger at the price hikes and the weak response from British Gas, Kate Cooper, MD looks at how businesses can prevent themselves...
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Making a Drama out of a Crisis

Ahead of the forthcoming #MHPolChat (8:30pm on Monday 14th October 2014) I wanted to re-consider the topic of "Crisis Management" and open up some lines of possible discussion for the chat itself. ...

Via steve batchelder
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Twitter Alerts give new meaning to crisis communication | TechHive

Twitter Alerts give new meaning to crisis communication | TechHive | Crisis Management and Communication | Scoop.it
Twitter's new program lets you sign up for push alerts about emergencies, disasters, and public safety information.
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Redskins Facing Name-Changing PR Disaster

Redskins Facing Name-Changing PR Disaster | Crisis Management and Communication | Scoop.it
Let's play a game of "what if…" What if you were a successful business owner in one of the five largest metropolitan areas in America? "Sounds pretty awesome!" What ...
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