Crisis Control
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4 Easy Steps to Crisis Management on Social Media | Social Media Contractors Blog

4 Easy Steps to Crisis Management on Social Media | Social Media Contractors Blog | Crisis Control | Scoop.it
Having a crisis management plan in place is a very good idea, and will keep things from getting out of hand if you do happen to come across a disgruntled customer. (How Important Is #Crisis Management On Social Media?
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Social Media Crisis Prevention | Social Media Today

Social Media Crisis Prevention | Social Media Today | Crisis Control | Scoop.it
The right social media policy can actually help you avoid a crisis and help you keep your online issues from blowing up.
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How To Include Social Media In Your Crisis Communications Plan: Part One - CKSyme Media Group

How To Include Social Media In Your Crisis Communications Plan: Part One - CKSyme Media Group | Crisis Control | Scoop.it
You may have a crisis communications plan, but does it include social media? Here are the steps to included social media in your crisis plan.
Madison Harmon's insight:

The following posts will be a series of 3 articles that are discussing the integration of social media into crisis control plans. 

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Courts Agree with Crisis Management Expert Steven Fink: NCAA Was out of Bounds Over Penn State Sanctions

Courts Agree with Crisis Management Expert Steven Fink: NCAA Was out of Bounds Over Penn State Sanctions | Crisis Control | Scoop.it
(PRWEB) April 23, 2014 -- A Pennsylvania Commonwealth Court case is looking into the validity and legality of the NCAA's unprecedented sanctions against Penn State University in the wake of the Jerry Sandusky child sex-abuse case in 2012.
Madison Harmon's insight:

While the crimes were tragic, this is a great article detailing what happens when a crisis is over-handled. There is an important balance to strike between fixing a problem and punishing the offender(s). 

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Why not just avoid the crisis?

Why not just avoid the crisis? | Crisis Control | Scoop.it

Business owners understand that customer service is an important aspect of building repeat and referral business. But some beliefs and ideas around customer service may actually hurt business. Here are some common customer service beliefs you should rethink.


Via Brian Yanish - MarketingHits.com
Madison Harmon's insight:

Here are some great customer care tips that can help an individual or corporation avoid a massive battle later. Proactive crisis control is still crisis control.

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BSN's curator insight, April 21, 2014 3:45 PM

Here are some common customer service beliefs you should rethink. #business #tips #customerservice

aanve's curator insight, April 22, 2014 10:47 PM

www.aanve.com

 

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Scandal: Columbus Short Needs Crisis Management After Punch ...

Scandal: Columbus Short Needs Crisis Management After Punch ... | Crisis Control | Scoop.it
Columbus Keith Short plays one of Olivia Pope's (Kerry Washington) crisis management team in the hit TV drama, Scandal. So how appropriate, then, is that he's accused of striking someone on the nose and knocking them ...
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Returning to our focus on the entertainment industry...
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How to Stop Social Media Rumors During a Crisis - PsychCentral.com

How to Stop Social Media Rumors During a Crisis - PsychCentral.com | Crisis Control | Scoop.it
PsychCentral.com
How to Stop Social Media Rumors During a Crisis
PsychCentral.com
Oh believes the main motivation for people turning to Twitter in a crisis is to find out what is happening in their immediate area or to acquaintances.
Madison Harmon's insight:

There are some celebrities and their crisis teams that should look this article over. 

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Checking Back in with GM

Checking Back in with GM | Crisis Control | Scoop.it
Poised Barra carries GM's image on her shoulders
Automotive News
Richard Torrenzano, a reputation and crisis control consultant, said Barra is “doing and saying all the right things” as Congress bears down on GM.
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Tutus, BS, and Crisis Management (A Book Review)

Tutus, BS, and Crisis Management (A Book Review) | Crisis Control | Scoop.it

Her My social media stream was flooded Thursday (3/27/14) with the story of how Self Magazine offended a runner (Monika Allen) by putting a picture of her, running in a tutu, in its "BS" section which ...

Madison Harmon's insight:

Here is another great lifestyle piece showing the application, or rather, the potential application of crisis management. 

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Crisis Management Specialists red24 Launches New Product Recall Website - SourceWire (press release)

Crisis Management Specialists red24 Launches New Product Recall Website - SourceWire (press release) | Crisis Control | Scoop.it
Crisis Management Specialists red24 Launches New Product Recall Website SourceWire (press release) Crisis management assistance specialist red24, with offices in London, Cape Town and New York, has launched a new website to highlight its extensive...
Madison Harmon's insight:

So far, I have only shown examples of reactive crisis management. To shake things up, here is an example of a company using proactive crisis control techniques. 

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GM's recall scandal: A scorecard on CEO Mary Barra - Fortune

GM's recall scandal: A scorecard on CEO Mary Barra - Fortune | Crisis Control | Scoop.it
Auto World News GM's recall scandal: A scorecard on CEO Mary Barra Fortune Today, she finds herself squarely in the crisis management crucible, presiding over a tragedy, where 12 drivers died, reportedly due to faulty GM (GM) ignition switches; a...
Madison Harmon's insight:

This is a fantastic article with insight into crisis management procedures within big businesses. A great feature of this piece is that it dissects and evaluates many of the steps that GM has taken thus far to remedy the crisis. 

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Chicken Prank Stirs Trouble At Staley High

Chicken Prank Stirs Trouble At Staley High | Crisis Control | Scoop.it
Five students are in trouble after three live chickens were released at Staley High School early Tuesday. KMBC 9's Peggy Breit reports.
Madison Harmon's insight:

Before we begin looking at much larger examples of practical crisis control, here is a great, and personal, example of it on a smaller scale. Five students at my old high school were initially severely punished, but after public outrage the school district crisis management team had to begin damage control in the community. 

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Crisis Communications Plan | Ready.gov

Crisis Communications Plan | Ready.gov | Crisis Control | Scoop.it
Madison Harmon's insight:

After a crisis has been identified, then a plan can be created and implemented. This is a great example of a (reasonably) universal crisis plan. 

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"…a bad situation need not develop into a crisis."

"…a bad situation need not develop into a crisis." | Crisis Control | Scoop.it
Don't let a crisis sweep your office from its foundations
The National
Employees can be valuable brand ambassadors during a period of crisis.
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Monitoring Social Media To Prevent A Crisis: Part Two - CKSyme Media Group

Monitoring Social Media To Prevent A Crisis: Part Two - CKSyme Media Group | Crisis Control | Scoop.it
Monitoring social media is your first line of defense to prevent an issue from blowing up online. Step-by-step help is available here.
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A crisis that even Olivia Pope can't fix!?

A crisis that even Olivia Pope can't fix!? | Crisis Control | Scoop.it
David Silver and Michael Sheehan, veterans in the field of corporate and crisis PR, stress the importance of frank, concise and effective communication.
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Where exactly is this headed?

Where exactly is this headed? | Crisis Control | Scoop.it
What you say, how you say it, and how quickly you respond all determine the image of your company, so here are PR tips from professionals.
Madison Harmon's insight:

As the weeks go on, I find that I am increasingly drawn to the anatomy of handling a crisis, and the dynamics that exist in-between individuals and groups, so that is the portion of crisis control that my focus will be shifting towards in the following posts. To kick that off, here is an excellent article about handling crises. 

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Alec Baldwin accused of homophobia after Twitter fight with Romney aide | Emag.co.uk

Alec Baldwin "can't control himself" says crisis communication expert and our CEO Glenn Selig to EMag - #PR... http://t.co/zq2TQMCnor
Madison Harmon's insight:

Alec Baldwin is excellent at creating his own crises, but how is he at handling the aftermath?

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Continued Coverage of the GM Crisis

Continued Coverage of the GM Crisis | Crisis Control | Scoop.it
Barra's job just got a lot harder
Automotive News
Barra spent a good portion of her two-day, 230-minute political grilling answering questions about the Old GM. Rightly or wrongly, that's what she still represents.
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Kim Kardashian's divorce won't tarnish her brand

Kim Kardashian's divorce won't tarnish her brand | Crisis Control | Scoop.it
A lot of people saw trouble brewing, but experts say both Kim and Kris will be fine.
Madison Harmon's insight:

Here is a great example of the old PR phrase, "there is not such thing as bad press." 

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How Can Justin Bieber Clean Up His PR image?

How Can Justin Bieber Clean Up His PR image? | Crisis Control | Scoop.it
Bieber's recent actions have sparked some negative press, which may erode his brand and turn off his fancies, which is composed mainly of teenage girls.
Madison Harmon's insight:

Who doesn't love Justin Bieber, right?

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Social media explodes with mockery as Gwyneth Paltrow and Chris Martin ... - New York Daily News

Social media explodes with mockery as Gwyneth Paltrow and Chris Martin ... - New York Daily News | Crisis Control | Scoop.it

TkNew York Daily News
Social media explodes with mockery as Gwyneth Paltrow and Chris Martin ...

Madison Harmon's insight:

Taking a short break from all of the business talk, here is an example of an attempt at crisis management in the entertainment industry through a public celebrity "uncoupling." 

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Crisis management - InsideCounsel

Crisis management - InsideCounsel | Crisis Control | Scoop.it
InsideCounsel Crisis management InsideCounsel Daniel Trujillo, SVP and International CCO, Walmart, pointed out that the word “crisis” comes from the Greek for decision, and noted that Walmart has, since its inception, has focused on making the...
Madison Harmon's insight:

This article shares information discussed at the Global Ethics Summit, with an emphasis on crisis management procedures and scenarios in business. 

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Disaster mystery rewriting rules on crisis management - ABC Online

The Conversation
Disaster mystery rewriting rules on crisis management
ABC Online
The disappearance of Malaysia Airlines flight MH-370 is quickly becoming a new chapter in the crisis management text book.
Madison Harmon's insight:

Lets take a look at crisis control on a much larger scale in the business world and when the situation is extremely difficult. 

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Incident Management & Crisis Management – Very Different, Often Confused

Incident Management & Crisis Management – Very Different, Often Confused | Crisis Control | Scoop.it
Think Crisis Management & Incident Management are the same?  Think again! http://t.co/ez7h4zUzyY #CrisisManagement #BusinessContinuity
Madison Harmon's insight:
We have mainly focused on what crisis control is. Now, lets look at what it isn't.
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