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Blue Bell May Be Close to a Return From Its Listeria Disaster

The company has been producing Listeria-free ice cream in Alabama.
Ann Marie van den Hurk's insight:

Has Blue Bell handled this crisis effectively? The jury is still out. Time is going to tell since it is still ongoing. 

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Ottawa shooting email alerts deleted as spam on Oct. 22, documents show

Ottawa shooting email alerts deleted as spam on Oct. 22, documents show | Crisis Communications | Scoop.it
An internal government report shows federal workers deleted emails alerting them to last October's shooting on Parliament Hill because they thought the messages were spam.
Ann Marie van den Hurk's insight:

This is a serious issue and other notification systems need to be in place for a multi-touch. 

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Here's Your Worst Brand Tweet Of The Week

Here's Your Worst Brand Tweet Of The Week | Crisis Communications | Scoop.it
This week's winner: DigiornoPizza.
Ann Marie van den Hurk's insight:

They handled it well. That said their team should have researched the hashtag before attaching their brand to it. Real-time doesn't mean not taking the time to research. 

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KLM Tweet during the Word Cup and Humor on Social Media

KLM Tweet during the Word Cup and Humor on Social Media | Crisis Communications | Scoop.it
The KLM Tweet after a World Cup match caused some social media outrage. Is it wise for brands to deploy humor on social media?
Ann Marie van den Hurk's insight:

Brand humor and social media often are mutually exclusive. KLM found that out during the World Cup.

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American Apparel and their bad social media

American Apparel and their bad social media | Crisis Communications | Scoop.it
Calling out American Apparel for their poor choice of Fourth of July posting of a stylized photograph of the 1986 Space Shuttle Challenger Explosion and their lame apology.
Ann Marie van den Hurk's insight:

Own your mistakes without blaming others. 

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Social Media Crisis: Self Magazine's Tutu Gate

Social Media Crisis: Self Magazine's Tutu Gate | Crisis Communications | Scoop.it
Self Magazine found themselves in a social media crisis when they mocked a young woman with cancer. What is community outrage and how social media enables it.
Ann Marie van den Hurk's insight:

What is community outrage and how social media enables it. Self Magazine just experienced community outrage. 

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How One Action Can Destroy More than Personal Reputation Cecil the Lion

How One Action Can Destroy More than Personal Reputation Cecil the Lion | Crisis Communications | Scoop.it
How One Action Can Destroy More than Personal Reputation. The killing of Cecil the Lion and aftereffects on a business.
Ann Marie van den Hurk's insight:

Business owners need to be aware that their private actions can affect their businesses. 

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The FIFA guide to bungling a brand crisis - Digiday

The FIFA guide to bungling a brand crisis - Digiday | Crisis Communications | Scoop.it
The world's soccer authority is in hot water after a bunch of its officials were indicted on corruption charges. Here's how it's gone wrong in its response.
Ann Marie van den Hurk's insight:

I couldn't have written it better. 

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Brandjacking

Brandjacking | Crisis Communications | Scoop.it
Chevron was a recent victim of brandjacking by an activist group on social media. How did they handle it? And how can you manage this sort of situation.
Ann Marie van den Hurk's insight:

Brandjacking thanks to social media is very easy for activist groups to do. What can you do?

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Five Social Media Business Books to Read this Summer

Five Social Media Business Books to Read this Summer | Crisis Communications | Scoop.it
Feed your mind this summer with five solid social media business books.
Ann Marie van den Hurk's insight:

Looking for some summer reads to feed your mind? A good list of books. 

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The Esquire Guy on Handling a PR Crisis With Style - Entrepreneur

The Esquire Guy on Handling a PR Crisis With Style - Entrepreneur | Crisis Communications | Scoop.it
Entrepreneur
The Esquire Guy on Handling a PR Crisis With Style
Entrepreneur
If this column were having a PR crisis, I would not put myself in charge of managing it.
Ann Marie van den Hurk's insight:

Good read. 

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