Crisis Communication Training by comcint.com
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TOP TIPS: The 10-point guide to effective employee communication during a company crisis

TOP TIPS: The 10-point guide to effective employee communication during a company crisis | Crisis Communication Training by comcint.com | Scoop.it
These following tips are designed to help decision makers at all levels manage potentially crippling business crisis and actively preserve, and even enhance, the company’s reputation and competitiveness. Oliver Schmidt tells us more.
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TOP TIPS: The 10-point guide to effective employee communication during a company crisis

TOP TIPS: The 10-point guide to effective employee communication during a company crisis | Crisis Communication Training by comcint.com | Scoop.it
These following tips are designed to help decision makers at all levels manage potentially crippling business crisis and actively preserve, and even enhance, the company’s reputation and competitiveness. Oliver Schmidt tells us more.
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8 Tips for Effective Crisis Planning (approved by Comcint)

8 Tips for Effective Crisis Planning (approved by Comcint) | Crisis Communication Training by comcint.com | Scoop.it

You have to think about and plan for the possibilities of what could happen to your organization—those big, scary and hard to talk about possibilities that are beyond your control.

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How to stay in control of your communication?

Take advantage of these FREE Effective Crisis Planning tips, approved by ComCint.

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A Book for the Top Shelf on Crisis Communications

A Book for the Top Shelf on Crisis Communications | Crisis Communication Training by comcint.com | Scoop.it
The old methods have proven disastrous in terms of reputation loss, litigation awards, and crisis length. Jane-Jordan Meier's book is a much-needed work that brings crisis communications into the social media age.

Via Mariana Victorino
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The Crisis Communications Playbook: What GM's Mary Barra (and Every Leader) Needs to Know

The Crisis Communications Playbook: What GM's Mary Barra (and Every Leader) Needs to Know | Crisis Communication Training by comcint.com | Scoop.it
Five rules to follow. ("Communication is like a communicable disease" | The Crisis Communications Playbook http://t.co/JYfjLkcpeH)
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Sorry I'm not sorry: Some classic non-apologies - Ledger Independent

Sorry I'm not sorry: Some classic non-apologies - Ledger Independent | Crisis Communication Training by comcint.com | Scoop.it
Sorry I'm not sorry: Some classic non-apologies
Ledger Independent
Communications experts say this was among the worst apologies ever.
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MH370 saga: Poor communication skills, crisis management weaknesses - fz.com

MH370 saga: Poor communication skills, crisis management weaknesses - fz.com | Crisis Communication Training by comcint.com | Scoop.it
MH370 saga: Poor communication skills, crisis management weaknesses fz.com The handling of the MH370 crisis in the first few days, before acting Transport Minister Datuk Seri Hishammuddin Hussein took over, was chaotic and embarrassing for the...
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Social Media

Social Media | Crisis Communication Training by comcint.com | Scoop.it
10 Steps to Managing Crisis Communication (@USAirways Good #PR and crisis communication is needed more than ever.
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Former Federal Reserve

Former Federal Reserve | Crisis Communication Training by comcint.com | Scoop.it
Former Federal Reserve Chairman Ben Bernanke accepts award, speaks about ... The Times, Trenton Bernanke helped navigate the United States through the 2008 financial crisis and the subsequent Great Recession.
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MH370 communications disaster lays bare Malaysia's incompetence

MH370 communications disaster lays bare Malaysia's incompetence | Crisis Communication Training by comcint.com | Scoop.it
MH370 communications disaster lays bare Malaysia's incompetence
South China Morning Post
Malaysia's handling of the MH370 tragedy has doled out a brutal lesson to the leadership in crisis communications.
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Communication Center International - Brussels - YouTube

www.comcint.com
Thierry Dachelet's insight:

The consequences of a poorly managed media crisis can be extremely damaging for a company, its activity, sustainability, expansion... its future. Do not hesitate to anticipate.

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The 10 New Rules of Crisis Communications (Infographic) - Melissa Agnes - Crisis Management Keynote Speaker

The 10 New Rules of Crisis Communications (Infographic) - Melissa Agnes - Crisis Management Keynote Speaker | Crisis Communication Training by comcint.com | Scoop.it
The Agnes + Day crisis intelligence team has designed an infographic that showcases the very important 10 new rules of crisis communications. Please feel free to print it for your team, share it with your network and/or use the embed...

Via MARTIN'S Gonçalo Wa kapinga
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Malaysia Airlines MH17: Michael Bociurkiw talks about being first at the crash site

Malaysia Airlines MH17: Michael Bociurkiw talks about being first at the crash site | Crisis Communication Training by comcint.com | Scoop.it
Ukrainian-Canadian OSCE monitor Michael Bociurkiw talks to CBC News about his emotional experiences at the grisly crash site of Malaysia Airlines Flight MH17 in eastern Ukraine.
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"You never get a second chance to make a GOOD first impression"

"You never get a second chance to make a GOOD first impression" | Crisis Communication Training by comcint.com | Scoop.it

Notre cerveau juge les gens avant même de les "voir"!  Selon une étude réalisée par le Dartmouth College et l’université de New York publiée par le Journal of Neuroscience, le cerveau décide immédiatement si une personne est fiable ou non. Et ce avant même que la personne soit consciente de voir le visage de quelqu’un. Une constatation qui renforce encore l’idée qu’on juge très rapidement les gens.


Via Serge Dielens * Phygital Marketing Communication expert @ EdgeCommunication.be *
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Serge Dielens * Phygital Marketing Communication expert @ EdgeCommunication.be *'s curator insight, August 10, 2014 6:19 AM

Les chercheurs ont montré une série de visages de personnes réelles aux participants ainsi que plusieurs images générées par un ordinateur. Il avait déjà été prouvé que les visages aux sourcils pointant vers le haut et aux pommettes saillantes étaient généralement considérés comme fiables alors que nous estimons que les visages aux traits inverses ne le sont pas. Une information qui a été confirmée par cette nouvelle étude.

 

"You never get a second chance to make a good first impression", le slogan de l'agence Edge Communication -qui gère ce blog- et qui est spécialisée dans la définition de votre Identité Numérique, dans la Gestion de votre Réputation et de votre Influence.

 

Contactez serge(at)edgecommunication(dot)be pour toute question.  http://bit.ly/1sK7wxG

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AFKI Corporate: When A Crisis Hits…What Should You Say? - AFKInsider

AFKI Corporate: When A Crisis Hits…What Should You Say? - AFKInsider | Crisis Communication Training by comcint.com | Scoop.it
AFKI Corporate: When A Crisis Hits…What Should You Say?
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'DCA did not trust Air Force's radar data' - Free Malaysia Today

'DCA did not trust Air Force's radar data' - Free Malaysia Today | Crisis Communication Training by comcint.com | Scoop.it
'DCA did not trust Air Force's radar data'
Free Malaysia Today
“There should have been a crisis communication during the early stages but the director general of DCA did not follow it,” he said.
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16 Body Language Tips to Improve Your Nonverbal Communication

16 Body Language Tips to Improve Your Nonverbal Communication | Crisis Communication Training by comcint.com | Scoop.it

Via Daniel Watson
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Graeme Reid's curator insight, February 3, 2014 6:10 PM

Some useful tips to communicate more powerfully.

Authentis Formations's curator insight, March 13, 2014 4:38 AM

De bons conseils !

Richard Lock's curator insight, March 13, 2014 4:59 AM

Think of reading body language as a detective trying to solve a crime. No one piece of evidence on its own is worth much. However, when several pieces of evidence point in the same direction - start paying attention.

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Communicating with People in Crisis is like Selling Dog Food

Communicating with People in Crisis is like Selling Dog Food | Crisis Communication Training by comcint.com | Scoop.it
“We are all equal in the fact that we are all different.”- C JoyBell C We share the same habitat (earth) and we breathe the same air. Much of our comm...
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Misquote of last words from missing plane raises frustration - Fort Wayne Journal Gazette

Misquote of last words from missing plane raises frustration - Fort Wayne Journal Gazette | Crisis Communication Training by comcint.com | Scoop.it
Misquote of last words from missing plane raises frustration
Fort Wayne Journal Gazette
“This sort of mistake hits at the heart of trust in their communications.
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MH370 - Three important crisis communication lesson

Look, there are very few people out there that really think that Malaysian Airlines have handled t...
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Ten tips for leading companies out of crisis

Ten tips for leading companies out of crisis | Crisis Communication Training by comcint.com | Scoop.it
Even good managers can miss the early signs of distress, says McKinsey’s Doug Yakola, who’s been running recovery programs for 20 years. The first step is to acknowledge there’s a problem. A McKinsey & Company article.
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A Look at Malaysia Airlines's Crisis Communications During the Crisis of Flight MH370

A Look at Malaysia Airlines's Crisis Communications During the Crisis of Flight MH370 | Crisis Communication Training by comcint.com | Scoop.it

By now, we’ve all heard of the terrible crisis Malaysia Airlines is facing with flight MH370 appearing to have vanished out of thin air with over 200 passengers and crew members aboard. It’s an unthinkable situation, though one that every airline needs to be prepared to properly manage at any given time.

Thierry Dachelet's insight:

Interesting analysis of Malaysia Airlines crisis

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