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Old notions of change management no longer work because it is not assets we need to leverage, but networks.
Insights on the importance of leveraging one's network
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Mobile is growing and forward-thinking retailers are looking at ways to use mobile to increase sales, bring customers into stores, or to enhance the experience when people are shopping.
I've rounded up ten great examples of mobile use in retail from around the world.
Mobile commerce sites are an obvious one but there are plenty of other ways to use mobile, such as to take payments, help customers navigate stores, and more...
An inspiring post
This article contains some great examples of #mobile service #personalization, #payments & #POS, #hijacking and more.
All these mobile solutions, Apps from U.S. and international companies are great examples of companies capitalizing on enhancing their customer experiences to drive results.
Mobile e-commerce experiences are becoming increasingly important... Not just translation of the existing web experience for mobile, but a truly device-tailored experience!
The question fixed versus variable prices lead to the generation of four creative selling ideas
Fixed opinions or variable ones? Fixed costs or variable ones?
LinkedIn has reached over 200 million members worldwide, making it the world’s largest professional network. The Ecosystem of LinkedIn infographic from Dynamic Search explains why LinkedIn is a must have tool for everyone.
As we talk about personality profile, we are talking about CV personality profile as mirrored by social networks
Great visual for anyone wanting to know more about using LinkedIn.
Mieux comprendre Linkedin pour mieux l'utiliser !
Infographie très claire
Great blog content aren't always easy to come by. Even professional writers find themselves stuck. Yet, they still manage to turn out excellent content on a regular basis. What's their secret? Well...
Very rich content
Influence the influencers through emotional triggers to enjoy viral sales and solutions
How to identify influencers and trigger them to voluntarily promote your work
Drawing a straight line from one point is practiced by some managements. The presentation gives few examples of such ill-practices. Because of the faulty measu
How is social media truly impacting businesses today? Why are many of the world's top brands - like Pepsi, Virgin, NHL, and American Express - now embracing social media company-wide?
The wave of social media is moving on
It all stacks up!
New look at business success factors
The presentation provides very simple rules to double your experiences and successes in less time
It is puzzling that time is a key factor in finding blue ocean space and yet time was hardly exposed to Blue Ocean Strategic analysis.
Amazingly, how powerful is extending the Blue Ocean Strategy to time to enhance its delight while reducing its pain
Your employees might have you pegged, but how well do you know yourself?
Great infographic we should all take something from!
¿Te conoces bien como líder?
Go ahead take the test and se where you land... you might surprise yourself...
As part of our preparation to celebrate CX Day on October 1st, we created this infographic. Download State of CX infographic (.pdf) The bottom line: Customer experience remains a valuable opportuni...
Eric makes some very interesting ideas. I am working on a study on how to creatively promote and sell eBooks. I hope to share findings soon
I'd recommend reading The Customer Experience Revolution by Jeofrey Bean and Sean Van Tyne to learn about CX. (http://www.amazon.com/The-Customer-Experience-Revolution-ebook/dp/B006GT3KVU/)
Turning SMART Goals to Smart Actions is exemplified by examples of selling bottled water
It is insufficient to have SMART Goals; it is equally important to turn them into SMART actions. This is possible if we bridge the goals and actions with SMART Emotions.
This talk was held at the Commonwealth Club of SF on March 23, 2011. It challenges the notion that company cultures must be dry, static, unhuman and impersonal
The presentation covers a wide spectrum of applications of where “less is more”. The presentation discusses that for every trend there is an opposing and st
The recent comments add so much value to the presentation