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Understanding the mobile customer journey | Search Engine Watch

Understanding the mobile customer journey | Search Engine Watch | Creative Box - @JoleRestrepo | Scoop.it
This is a brief guide to the definitions, distinctions, methods and use of some oft-confused, but very useful methodologies for understanding mobile customers.
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Rescooped by Jole Restrepo @JoleRestrepo from UXploration
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System Innovation for Sustainability: Using Systems Thinking and Design Thinking

System Innovation for Sustainability: Using Systems Thinking and Design Thinking | Creative Box - @JoleRestrepo | Scoop.it
I recently attended a webinar on using systems thinking and design thinking conjointly to address sustainability challenges. The webinar was presented by Peter Coughlan of IDEO and Colleen Ponto of Seattle University. It was great to hear from these forefront thinkers/doers thoughts similar to mine on the potential of using systems thinking and design thinking conjointly. I also…

Via Mario K. Sakata
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Rescooped by Jole Restrepo @JoleRestrepo from Designing service
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Look ahead to 2016 and take heed to avoid a bruising year: 10 customer experience predictions you can't afford to miss

Look ahead to 2016 and take heed to avoid a bruising year: 10 customer experience predictions you can't afford to miss | Creative Box - @JoleRestrepo | Scoop.it
If focusing on improving customer experience is on your mind as a key strategic aim in 2016, then you'll need to see our 10 Customer Experience predictions.

Via Fred Zimny
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Creating a value proposition with the Golden Circle Model

Creating a value proposition with the Golden Circle Model | Creative Box - @JoleRestrepo | Scoop.it
Sinek's Golden Circle Model is an attempt to explain why some people and organisations are particularly able to inspire others and differentiate themselves.
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Rescooped by Jole Restrepo @JoleRestrepo from Améliorons le elearning
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LMS Innovation: Gamification and Mobile-First Approach

How are corporate training organizations applying new LMS functionality to increase learning engagement and results?


Via Laurent Picard
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Gallery: How networks help us understand the world | ideas.ted.com

Gallery: How networks help us understand the world | ideas.ted.com | Creative Box - @JoleRestrepo | Scoop.it
Data visualization expert Manuel Lima shares some of his favorite graphics showing how the network is a powerful way to reflect the world.
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Rescooped by Jole Restrepo @JoleRestrepo from Améliorons le elearning
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Games vs Game-based Learning vs Gamification (Infographic)

Games vs Game-based Learning vs Gamification (Infographic) | Creative Box - @JoleRestrepo | Scoop.it
We all love games; they are fun, engaging and a great learning tool too! Having made their way into the learning domain, eLearning is now being designed as serious games and game-based learning. And it’s not confined to the design/content side alone.

Via Laurent Picard
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Using infographics through the purchase funnel [infographic] - Smart Insights Digital Marketing Advice

Using infographics through the purchase funnel [infographic] - Smart Insights Digital Marketing Advice | Creative Box - @JoleRestrepo | Scoop.it
An example of using an infographic to explain a proposition We feature a lot of infographics which share insight or best practice related to digital market. Marketing topic(s):Content marketing tools. Advice by Expert commentator.
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HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence

HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence | Creative Box - @JoleRestrepo | Scoop.it
Design Thinking can help service providers and buyers step outside the current processes and engagements and shift the impact of outsourcing.
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Rescooped by Jole Restrepo @JoleRestrepo from UXploration
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The Ultimate List of UX Topics All Beginners Should Know

The Ultimate List of UX Topics All Beginners Should Know | Creative Box - @JoleRestrepo | Scoop.it
When entering a new field, there’s usually a standard curriculum to learn. Front-end developers learn HTML & CSS. Content producers learn the basics of copywriting. But… What about …

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Innovation Always Starts With Empathy: Look at Zipcar and Even Apple

Innovation Always Starts With Empathy: Look at Zipcar and Even Apple | Creative Box - @JoleRestrepo | Scoop.it
"The most innovative companies build empathy into their daily business. They know exactly who their customers are, they spend time talking with them, and they think long and hard about what they say."

Via Twenty One Toys
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Essential Skills for Modern Marketers

Essential Skills for Modern Marketers | Creative Box - @JoleRestrepo | Scoop.it
Recently I gave a goals, vision, mission presentation internally at our agency and an important part of it centered around the marketing skills needed indi
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Building a design-driven culture | McKinsey & Company

Building a design-driven culture | McKinsey & Company | Creative Box - @JoleRestrepo | Scoop.it
It’s not enough to just sell a product or service—companies must truly engage with their customers. Here’s how to embed experience design in your organization. A McKinsey & Company article.

Via Fred Zimny
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Welcome to RevolverMaps | RevolverMaps - Free 3D Visitor Maps

RevolverMaps: Interactive 3D Visitor Globes
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