Creating That Great Customer Experience
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Creating That Great Customer Experience
Here are our Scoops - hot from the digital press designed to help you on your journey to deliver a Great Customer Experience. We help clients build reputations for the customer experience they deliver so follow these now.
The Customer’s Shoes Ltd. are an innovative and exciting Customer Experience Design Team with a sharp focus on customer service, customer loyalty and customer experience management. We help you pave the way to Great Customer Experiences. Enjoy the Scoops.
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The Truth About Competitive Analysis

The Truth About Competitive Analysis | Creating That Great Customer Experience | Scoop.it
As I write this, the World Series is about to get underway, which reminds me of a famous quote by Satchel Paige, one of the greatest baseball pitchers in history:
"Don’t look back.
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Sue Walsh's curator insight, October 25, 2014 7:02 PM

Chief Listening Officer. Love it. And a very important reminder to focus on what we have (current customers and what they say) not just what we might have (via competitor analysis). A healthy balance of both I believe!

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6 Surprising Things About Introverts in the Workplace

Researcher Brian Little debunks myths about introverted professionals, and explains why they should stay away from coffee before meetings.
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A Lesson in Rebranding From Monica Lewinsky

The shamed and infamous White House intern is stepping out of the shadows and attempting to rebrand herself. Her brave move provides lessons for all entrepreneurs.
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Chaos in the Video Content Management Market

Enterprise video content management (VCM) doesn’t really fit into enterprise content management (ECM). So it’s not all that surprising that it has now developed its own space, however chaotic that may be.
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Consumer Packaged Goods: Stay Ahead of the Digital Marketing Curve

Consumer Packaged Goods: Stay Ahead of the Digital Marketing Curve | Creating That Great Customer Experience | Scoop.it
For many years, consumer packaged goods (CPG) marketers didn’t have much need to be on the cutting edge of digital innovation. But this is no longer the case, as the CPG industry now leverages digital technology to its full capacity.
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The Smart Marketer's Resource Center: How to Understand Consumer Email Behavior. A must Read.

The Smart Marketer's Resource Center: How to Understand Consumer Email Behavior. A must Read. | Creating That Great Customer Experience | Scoop.it
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5 Painful Truths About Content Marketing

5 Painful Truths About Content Marketing | Creating That Great Customer Experience | Scoop.it
On maybe a half dozen occasions this year, I’ve had the opportunity to sit in a conference room full of people whose enthusiasm for content marketing is at an all-time high. Having just been expose…
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The Art of Mentoring!

The Art of Mentoring! | Creating That Great Customer Experience | Scoop.it
Mentoring is not the same as teaching. Very often, people misunderstand mentors to be the same as teachers. Employees can find mentors in professional and personal lives. A mentor is not just a
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The Surprising Source of Your Employees' Stress

New research suggests that employees are actually less stressed at work than they are at home.
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Sorry to Bother You Ladies - But Do You Over Apologize?

Sorry to Bother You Ladies - But Do You Over Apologize? | Creating That Great Customer Experience | Scoop.it
Do you over apologize? Like when you introduce an idea or ask employees to do their job? If so, here's how it's hurting you, your business and your brand.
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Meditation Training: A Little Goes a Long, Long Way

Meditation Training: A Little Goes a Long, Long Way | Creating That Great Customer Experience | Scoop.it
New research shows that even super short courses in mindfulness can seriously reduce stress.
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Admit It, When It Comes to Productivity You're the Problem

A veteran business leader offers a reality check to those who are constantly chasing the latest and greatest in productivity tools.
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5 Characteristics Successful Entrepreneurs Have in Common

Nobody is born a perfect entrepreneur, but some have more of these traits than others.
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The Trouble With Hiring for 'Critical Thinking' Skills

Most employers agree: they want job candidates with "critical thinking" skills. The problem? Everyone seems to define the term differently.
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48 All-Time Best Quotes on Facing Workplace Conflicts

That workplace conflict is making you feel stressed. Take some time to think it through and listen to the masters.
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Sooner or Later We'll Learn How Smart Jeff Bezos Really Is

Sooner or Later We'll Learn How Smart Jeff Bezos Really Is | Creating That Great Customer Experience | Scoop.it
Shareholders are getting increasingly impatient with Amazon and its casual attitude toward profits.
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Workplace Lessons From a Beehive

Workplace Lessons From a Beehive | Creating That Great Customer Experience | Scoop.it
What could a company learn from a beehive? After my first three months as a beekeeper and seven years in the CMS industry, I’ve found out the answer — quite a bit.
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http://www.business2community.com/customer-experience/3-traits-company-culture-must-create-great-customer-experiences-01032971

http://t.co/ZyFhLxu2Ry 3 traits a #companyculture must have to create great customer experiences.
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Customer Experience begins at "Hello"

Customer Experience begins at "Hello" | Creating That Great Customer Experience | Scoop.it
More and more when I go to meetings with the C level, there is a person who they bring with them with “Customer Experience” in their title. When I think about this, it makes total sense. The company
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Reasons for Customer Service Debacle

Reasons for Customer Service Debacle | Creating That Great Customer Experience | Scoop.it
Customer Service Fails Last week a major cable and Internet provider made “headline” news when a customer recorded a call to the company’s customer service center. All the customer wanted to do…
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How to Effectively Network in the 21st Century

Real world and digital networking are often perceived as being at odds. But that couldn't be further from the truth.
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Are You Up for the Omnichannel Challenge?

Are You Up for the Omnichannel Challenge? | Creating That Great Customer Experience | Scoop.it
It’s no secret that we are living in an age of omnichannel engagement.  Customers today, empowered by a plethora of digital devices, can choose when, where and how they want to interact with brands. Millennials in particular expect their favorite brands to be easily accessible, all the time, via their channel of choice -- SDL research indicates that 67 percent of millennials touch two different devices daily and 60 percent agree “it should feel the same when dealing with a compa Topic: Customer Experience.
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Should You Fire 10% of Your Employees Every Year?

While you may not want to go that far, odds are you have to do something to improve performance.
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The Best Leaders at Google Aren't Stanford/MIT Grads With Perfect SATs

Google's data-driven people analytics team uncovers the surprising character trait that makes for great leaders. (Hint: It's not where you went to school that matters.)
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The Bar Is Higher Than Ever For Customer Experience | Loyalty Lab Blog

The Bar Is Higher Than Ever For Customer Experience | Loyalty Lab Blog | Creating That Great Customer Experience | Scoop.it
Customer experience is going through rapid change. At the Forrester East Coast Customer Experience Forum in New York, the hot topic -- and even the title of the conference -- was, Why Good Enough Is Not Good Enough.
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