Creating new possibilities
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Rescooped by Sushma Sharma from Cultural Trendz
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Employees who feel love perform better

Employees who feel love perform better | Creating new possibilities | Scoop.it

“Love” is a not word you often hear uttered in office hallways or conference rooms. And yet, it has a strong influence on workplace outcomes. The more love co-workers feel at work, the more engaged they are. (Note: Here we’re talking about “companionate love” which is far less intense than romantic love. Companionate love is based on warmth, affection, and connection rather than passion). It may not be surprising that those who perceive greater affection and caring from their colleagues perform better, but few managers focus on building an emotional culture. That’s a mistake.

In our longitudinal study, ”What’s Love Got to Do With It?: The Influence of a Culture of Compassionate Love in the Long-term Care Setting” (forthcoming in Administrative Science Quarterly), surveyed 185 employees, 108 patients, and 42 patient family members at two points in time, 16 months apart, at a large, nonprofit long-term healthcare facility and hospital in the Northeast. Using multiple raters and multiple methods, we explored the influence that emotional culture has on employee, patient, and family outcomes. What we learned demonstrates how important emotional culture is when it comes to employee and client well-being and performance.

Employees who felt they worked in a loving, caring culture reported higher levels of satisfaction and teamwork. They showed up to work more often. Our research also demonstrated that this type of culture related directly to client outcomes, including improved patient mood, quality of life, satisfaction, and fewer trips to the ER.

While this study took place in a long-term care setting ­— which many people might consider biased toward the “emotional” — these findings hold true across industries. We conducted a follow-up study, surveying 3,201 employees in seven different industries from financial services to real estate and the results were the same. People who worked in a culture where they felt free to express affection, tenderness, caring, and compassion for one another­ were more satisfied with their jobs, committed to the organization, and accountable for their performance.

So what does a culture of companionate love look like? Imagine a pair of co-workers collaborating side by side, each day expressing caring and affection towards one another, safeguarding each other’s feelings, showing tenderness and compassion when things don’t go well. Now imagine a workplace that encourages those behaviors from everyone, where managers actively look for ways to create and reinforce close workplace relationships among employees.

Some large, well-known organizations are already leading the pack in creating cultures of companionate love. Whole Foods Market has a set of management principles that begin with “Love” and PepsiCo lists “caring” as its first guiding principle on its website. Zappos also explicitly focuses on caring as part of its values: “We are more than a team though…we are a family. We watch out for each other, care for each other and go above and beyond for each other”.

You might think all this “love business” would be hard for some people. We did, too, before we started this study, but we found love in some unlikely places. For example, we talked with employees at a large aerospace defense contractor who told us about a newly acquired division that had a strong culture of love. Employees there routinely greeted each other with a kiss on the cheek. Visiting executives from the parent company were alarmed to see this gesture, finding it not only inappropriate but possibly an invitation to sexual harassment lawsuits. Although they initially tried to prohibit such displays of affection, ultimately they decided to allow the culture to flourish within the division, simply acknowledging that it was not consistent with the more muted values of the rest of the organization.

Surely not every manager will want to gather his team for a group hug every day (nor would every employee be comfortable with that). But there are many other ways to build an emotional culture of companionate love. We suggest leaders do at least three things.

First, broaden your definition of culture. Instead of focusing on “cognitive culture” — values such as teamwork, results-orientation, or innovation — you might think about how you can cultivate and enrich emotional culture as well. Emotional culture can be based on love or other emotions, such as joy or pride.

Second, pay attention to the emotions you’re expressing to employees every day. Your mood creates a cultural blueprint for the group.

Third, consider how your company policies and practices can foster greater affection, caring, compassion, and tenderness among workers. For example, Cisco CEO John Chambers asked that he be notified within 48 hours if a close member of an employee’s family passed away. At some companies, employees can forego vacation days or organize emergency funds to help fellow employees who are struggling and need help.

Most importantly, though, it is the small moments between coworkers — a warm smile, a kind note, a sympathetic ear — day after day, month after month, that help create and maintain a strong culture of compassionate love and the employee satisfaction, productivity, and client satisfaction that comes with it.


Via Vilma Bonilla
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Vilma Bonilla's curator insight, January 14, 2014 3:14 PM

This is true. Emotions matter and kindness and caring shows. ~ V.B.

Ivon Prefontaine's curator insight, January 14, 2014 6:28 PM

I step away from the teacher and to being a hockey coach for 35 years. One thing I learned was that players wanted to know someone cared about them. I always tell educators that if it works in hockey; it works in education and many other fields.

Rescooped by Sushma Sharma from Cultural Trendz
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Enterprise Learning | Just Coach It: The 3Q Edge

Is one of your people stuck in a box/rut/overdrive or stasis? Are you stuck in a box/rut/overdrive or stasis because YOU want to find a new way, better way to generate results at a speed of change, challenges, hyper-competition and opportunity that is accelerating?

You are not alone!  Statistics tell us that employee engagement and stress caused physical, emotional problems are at an all time high.  Is there an upside?  You betcha.  Resolve to evolve and re-define success. Starting building the Q skills that can take you/your people forward faster, better and happier by helping them optimize strengths while also using changes, challenges, stressors, even failures as a catalyst for their greatest potential.  (Happier?  Yes, neuroscience confirms that we need to prime our brains to be happy to optimize their potential.)
 
Resolve to Evolve

Do not get sidetracked by the symptoms of disengagement, frustration, stasis we face can take you off the beaten path, fighting symptoms rather than addressing the root cause of the problems you need to transform into effective solutions. Fighting the symptoms of what is not working may give you temporary satisfaction, but it will not help you ideate, communicate, collaborate and succeed forward.  The need to build a new mindset and skill set that helps us optimize talent and potential at the speed of change/challenges is real and critical!

Resolve to evolve.  Get the right people on your bus and help them to build essential skills, skills that grow at the speed of change and challenges by using strengths, changes, challenges, stressors and failures to build their 3Q Edge™:

Q1:  IQ Enhanced ideation, focus, strategic thought, ability to learn-relearn
Q2:  EQ Self awareness, awareness of others, self management, relationship management, communication, resiliency, risk tolerance
Q3:  SQ Purpose, values, integrity-the timeless anchors of true leadership, sustainability and the grit to forge ahead when the going gets tough!

Resolve to evolve. Take the automatic fear response out of change,  by focusing on the only thing that is sustainable and timeless…Q3  Reset the internal and organizational GPS focusing  on the purpose, integrity, values that are the only consistent, stable course of comfort and sustainability we have and will have.  Make purpose = profit your mantra, and the mantra of your organization.

Resolve to evolve. Stasis is a recipe for disaster, rigidity of thought, communication and action is a time bomb ready to explode and destroy your potential and the potential of your organization from inside out. Big organizations, SMEs, professional services providers, start-ups, entrepreneurs, solo-preneurs all face the critical imperative to re-examine and re-gig how they motivate, empower, optimize, recognize, optimize and realize talent and results.

Redefine Winning

WINNING means developing the business mindset and agility of a gazelle by developing face –face, virtual and digital teams that respond (not react) to changes and challenges in ways that nurture and drive innovative, collaborative solutions.

WINNING means building a Me To WE culture where traditional silos are disbanded and replaced with better ways that drive vertical and horizontal communication, engagement and results by recognizing and enabling communities of purpose/new ways of communicating and collaborating that take you and your people forward!

WINNING means replacing theory with practice and collaborative action because neurons that wire together, fire together and our ability to ideate, innovate, collaborate, communicate faster, better and happier is real and critical.

Most of all…

Winning means having the courage to recognize the pain we share and using to to transform pain into gain by using problems to generate the fire of human potential. Start using problems to drive  innovative solutions that take us forward individually and collectively. The problems that unite us in a new non-linear eco system, a new world and workplace where changes, challenges, stressors, complexity and opportunity will continue to accelerate faster than ever before are as great as our potential to USE them to LEARN-RELEARN, COMMUNICATE, COLLABORATE and SUCCEED Forward.

Resolving to evolve  means realizing your ability to ignite, engage and stoke the fire of human potential, because nothing could be more important!  Get the right people on your bus, and work with them to optimize, humanize, monetize in ways that take you forward. REACH Forward and the future will REACH back to YOU!  Is it time to build your Q strengths? Are you ready to use what is to create what can be?  Carpe Diem!


Via Vilma Bonilla
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Vilma Bonilla's curator insight, December 10, 2013 10:45 AM

Love this approach. #L&D #Enterprise #Communication