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[REPORT] Retailers lag on coupon, loyalty opportunities with Mobile Wallets

[REPORT] Retailers lag on coupon, loyalty opportunities with Mobile Wallets | Couponing, M-Couponing, E-Couponing, M-Wallet & Co. | Scoop.it

Consumers are looking for, not finding non-payment services with mobile wallets 
While 85% of consumers say they expect to receive some kind of perk other than making payments from mobile wallets, fewer than 1 in 5 say they have noticed retailers offering such services, according to a report by Vibes. The most popular benefits that consumers look for are digitizing and organizing paper items, such as coupons and loyalty programs. These take on added importance because consumers also say they still find swiping a credit card easier than paying via mobile, said Vibes' Mark Tack

sophiedesc's insight:

Key Findings: 

> "Digitizing paper items (22%) and organizing coupons and loyalty cards (19%) are the top benefits of Mobile Wallets" 

>>The opportunity for retailers should be more focused on leveraging Mobile Wallets to offer deals and incentives and drive deeper engagement and loyalty with their customers.

 

"Mobile Wallet Consumer Report- Non-payment opportunities for marketers" available here: http://bit.ly/1dcxF2D

 

[Survey among 1,000 smartphone owners from their online opinion panel.
All respondents are age 18 or older and living in the continental United States.]

 

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80% des mobinautes souhaitent des applications dédiées à leur programme de fidélité

80% des mobinautes souhaitent des applications dédiées à leur programme de fidélité | Couponing, M-Couponing, E-Couponing, M-Wallet & Co. | Scoop.it

Une étude du SNCD montre que les mobinautes attendent de pouvoir utiliser leur smartphone pour embarquer leurs cartes de fidélité (86%), recevoir des coupons de réduction (68%) et des offres géolocalisées (60%), ou encore des avis de consommateurs (60%).

sophiedesc's insight:

L'attente principale des mobinautes vis-à-vis des marques? 

>> Des Coupons (68%) et des Promotions/Offres commerciales (63%) ! 


Extrait de l'Etude: 

http://fr.slideshare.net/Plateforme_Cabestan/mobile-marketing-attitude-2012


"Géolocalisation
60% des répondants accepteraient de recevoir des offres commerciales géolocalisées.


Fidélité :
80% souhaitent des applications dédiées à leurs programmes de fidélité.
86% aimeraient dématérialiser des cartes de fidélité sur smartphone.


Appli vs. site mobile

46% des mobinautes préfèrent utiliser l'appli d'une marque plutôt que son site mobile.

 

Optimisation :
27% des mobinautes considèrent que les messages commerciaux qui leur sont adressés ne sont pas adaptés à un affichage sur leur smartphone."

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bviallefont's curator insight, July 17, 2013 3:52 AM

46% des mobinautes préfèrent utiliser l'appli d'une marque plutôt que son site mobile.

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U.S. Mid-Year 2013 CPG Coupon Industry Facts - Reported By NCH, July 2013

Source: NCH Marketing Services, Inc., Mid-Year 2013 Coupon Facts Report

 

>> CPG Coupon Distribution and Redemption Volume and Media Trends in the US. 

sophiedesc's insight:

Paper vs. Paperless Coupons 2013: 

 

Coupon Distribution: 

"FSI Grew From 89.7% To 91.1% Of All Coupons Distributed While Digital Coupons Sustain Double Digit Growth Rates."

 

Coupon redemption :

"FSI Continues To Represent The Majority Of Redemption Volume,
And Digital Coupon Formats Have Grown, Reaching 6.1% Of The Total For Internet Print At Home And 2.5% For Paperless."

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13 Alarming Stats About Retail in Digital

13 Alarming Stats About Retail in Digital | Couponing, M-Couponing, E-Couponing, M-Wallet & Co. | Scoop.it
Retailers aren't marking data as a top priority, and only some are focusing on Pinterest even though it drives sales. See these and other alarming stats.
sophiedesc's insight:

Some interesting Stats about Digital Consumers and Retailers going Digital (or not): 

 

- Ninety-two percent of retailers are struggling with online/offline integration. (RSR Research)


- Fifty-four percent of consumers would consider ending their relationship with a retailer if they are not given tailor-made, relevant content and offers. (CMO Council)


etc

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