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How has cloud become the SMBs’ weapon to compete with their bigger rivals? | Corelynx

How has cloud become the SMBs’ weapon to compete with their bigger rivals? | Corelynx | Corelynx software articles | Scoop.it
It’s common knowledge – customers compare businesses based on the type and quality of service they provide. Service standard (how high or low it is) acts as the differentiating factor. Furthermore, Perception of good service crosses vertical lines i.e. the service offered by a company affects the customers’ interactions with other companies.
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3 insightful tips to transform customer reps into A-star players

3 insightful tips to transform customer reps into A-star players | Corelynx software articles | Scoop.it
The prime glitch that results in a BAD customer service is the very team of professionals who provide it. No, we are not blaming it on the inefficiency of the service reps. Customer service experts and business analysts have found many discrepancies …
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Brand your employees to brand your company better | MyCustomer

Brand your employees to brand your company better | MyCustomer | Corelynx software articles | Scoop.it
Like every other year, 2014 has started with many new businesses getting registered.
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Let your customers do the talking! | Corelynx

Let your customers do the talking! | Corelynx | Corelynx software articles | Scoop.it
The present state of things (I mean the economic turmoil and cut-throat competition) has compelled organizations to put their marketing and customer techniques under the scanner.
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How can you maintain your customer service edge through social media? | Corelynx

Traditionally, there was just one source that would inform a company about customer service issues. Today, there are a slew of sources that perform the same function. In the midst of these different channel options, social media is unquestionably the ‘highly-used’ medium. Customers have found it as a new and easy way to unleash their frustrations.
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Disney is here yet again!

Disney is here yet again! | Corelynx software articles | Scoop.it
No I am not talking about a new movie about to hit your nearest multiplex. Rather it is the name of Disney Park that has again come up earlier in Forbes and now in one of the recent blog posts in M...
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Being only customer-focused is the secret of success in business – How true?

Being only customer-focused is the secret of success in business – How true? | Corelynx software articles | Scoop.it
Till now we all have believed that focusing on customer is the key to quick success and growth.
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What can you learn from Pizza Hut, Domino’s and Mc Donald’s in customer service?

Pizza Hut, the renowned pizza chain, announced revamped hand-tossed pie (deliberately created imperfectly) which has a lighter, airier crust, seasoned with garlic butter. Carrie Walsh, Pizza Hut's chief marketing officer, commented – We have now retrained our employees to stretch out the hand-tossed pies more freely. The idea behind this new development is to give a more handmade look, to the pizzas. We do not want our customers to feel that the food is rolled off by factory conveyor belts. Each pizza should look one of a kind i.e. handcrafted.
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6 ways to make your employees love you | Corelynx

6 ways to make your employees love you | Corelynx | Corelynx software articles | Scoop.it
Before delving into how to become a likable boss – let’s first discuss does being liked by employees even matter? Most of us (who are bosses of course) do not give much effort in making ourselves liked by our team members. What’s the need to do that? We can be effective without being likable, isn’t it?
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Are you dealing with the right cloud service provider? | Corelynx

Are you dealing with the right cloud service provider? | Corelynx | Corelynx software articles | Scoop.it
Cisco’s strategic marketing organization has stated - global spending on cloud services to grow from $72.6 billion to $181 billion in the next two years, representing a 20 percent CAGR
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How safe is your cloud? | Corelynx

How safe is your cloud? | Corelynx | Corelynx software articles | Scoop.it
Few months back, The Washington Post released a map illustrating the places where Hurricane Sandy caused Internet connection failure. Annalee Newitz (io9 writer/creator/editor) made headlines when she wrote - “In the future, disasters will not just rob you of power and water; they can rob you of information as well.”
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Top 16 Cloud Computing Terms - you should know | Corelynx

Top 16 Cloud Computing Terms - you should know | Corelynx | Corelynx software articles | Scoop.it
In the wake of big data, many of us have started to treat cloud like old news. Yet when it comes to the latest cloud lingo, we are not properly acquainted with them. So here we have got for you - a concise list of a few trending cloud computing phrases buzzing (at present) in the cloud community.
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4 easy ways to shorten your sales cycle | Corelynx

4 easy ways to shorten your sales cycle | Corelynx | Corelynx software articles | Scoop.it
Shortening the sales cycle is high on priority on any sales manager’s wish list. Wonder why? It is due to the extreme length of the sales cycle that sometimes prospects just don't see enough value to act. In fact most often when the customers take too long to purchase; it has nothing to do with the products but to do with the internal sales processes.
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Be your customers’ Hero with four easy retention tactics | MyCustomer

Be your customers’ Hero with four easy retention tactics | MyCustomer | Corelynx software articles | Scoop.it
Full of energy and enthusiasm: companies charge forth into the marketplace with new customer acquisition strategies every year.
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CRM = Prompt Customer Support = Instant Customer Happiness · OliverTaylor · Storify

It’s FRIDAY and Mr. Wilson is getting late for his college reunion. Yet, he can’t leave work because certain issues are still not fixed. He has to resolve the last customer query before he packs it in and call it a day.
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Why ‘now’ is the perfect time for Cloud ERP software development?

Why ‘now’ is the perfect time for Cloud ERP software development? | Corelynx software articles | Scoop.it
Enterprise resource planning (ERP) refers to a broad set of organizational activities, namely – purchasing, inventory, finance and human capital management. Cloud ERP is an advanced approach to enterprise resource planning that makes use of cloud computing platforms and services. With Cloud ERP -...
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How to build a loyalty program for low customer defection? | Corelynx

How to build a loyalty program for low customer defection? | Corelynx | Corelynx software articles | Scoop.it
According to Accenture Research Report (conducted by Janet L. Hoffman and Eric M. Lowitt), the risk of customer defection in the retail sector is about to skyrocket.
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Why CRM initiative fails and what should be the right CRM strategy – straight from the experts | Corelynx

Why CRM initiative fails and what should be the right CRM strategy – straight from the experts | Corelynx | Corelynx software articles | Scoop.it
CRM implementations have been patchy and enterprises’ concern about the same has amplified. What is the reason?
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SMBs - adopt it first or fall behind the competition

SMBs - adopt it first or fall behind the competition | Corelynx software articles | Scoop.it
Look at the sky and you will find a group of distinct shapes that change in several moments. What am I talking about? Yes our very favorite clouds which have continued to fantasize us both imaginatively and technologically.

After all who would have ever imagined that a technological revolution c...
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Customer service trends in 2014 by Forrester | MyCustomer

Customer service trends in 2014 by Forrester | MyCustomer | Corelynx software articles | Scoop.it
‘’ The company that provides the best relationship with the customer will win — not through product, but through the best experience" - Tesco Chairman Sir Richard Broadbent.
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How safe is your cloud? | Corelynx

How safe is your cloud? | Corelynx | Corelynx software articles | Scoop.it
Few months back, The Washington Post released a map illustrating the places where Hurricane Sandy caused Internet connection failure. Annalee Newitz (io9 writer/creator/editor) made headlines when she wrote - “In the future, disasters will not just rob you of power and water; they can rob you of information as well.”
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Five key lessons to create customers for life | Corelynx

Five key lessons to create customers for life | Corelynx | Corelynx software articles | Scoop.it
‘’Please hold as we direct your call to the customer executive…All our customer executives are attending other customer calls…Please stay on the line as your call is important to us’’ – An oxymoronic statement!
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This Valentine, hold your customers for life through a lovable customer experience | Corelynx

This Valentine, hold your customers for life through a lovable customer experience | Corelynx | Corelynx software articles | Scoop.it
Any business that aims to achieve long-term success must first understand the importance/value of having a lifetime relationship with a customer. Then only can the business shift its focus from individual transactions (making a buck in the short term) to building trust that will undoubtedly pay off and realize opportunities never imagined.
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Customer Journey Maps – what you know about it? | Corelynx

Customer Journey Maps – what you know about it? | Corelynx | Corelynx software articles | Scoop.it
Customer journey mapping is a trending idea. To explain journey mapping in layman terms – it refers to an idea/diagram that illustrates the touchpoints customer(s) go through in engaging with a company. Now these touchpoints could be varied such as – product purchase, online experience, retail experience, service, or for that matter any combination. The more touchpoints a company has, the more complicated — but necessary the map becomes.
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Why is Cloud still Under-Hyped? | Corelynx

Why is Cloud still Under-Hyped? | Corelynx | Corelynx software articles | Scoop.it
We've all seen technologies that have got overhyped in the past couple of years. In fact it won’t be wrong to say that whenever a new technology has come up, the debate over its over-hyped or under hyped status has come to focus. And the best example to show this is the fact that some have even argued that Facebook is overhyped.
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