A manager plans team-building activities to increase a team's effectiveness. If team members develop better listening skills, such as empathy, they can become more attuned to group needs. They can communicate more often in response to this emotional information. Showing concern for a speaker's needs makes the speaker feel that he is being heard.
Play a Listening Game
Team-building activities promote good listening. A manager can vary Dr. Carl Rogers' listening game by assigning employees to choose a partner and try this activity. The first partner speaks honestly for 30 seconds while the other partner listens. The second partner must restate what his partner said. This process continues until the second partner can restate the first speaker's main point and the first speaker is satisfied. Then the partners switch roles and play the game again.
Teach Empathy's Relationship to Customer Service ...
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