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I was recently asked whether gamification could be of use to a company. My short answer was "yes, if done right".
This post is a tad confusing. Is opening stances is "gamification is being driven by novelty and hype". I agree and disagree with that statement. Yes there is hype, but gamification, the application of game theory to business, is far from new. Airlines have been using games for years games called "frequent flyer miles". When I was growing up moms collected books and books of S&H Greenstamps. The lotto is a game, so examples of successful game theory used by business abound. The idea we can create something called "enterprise gamification" for Fortune 1000 companies is somewhat new and it can be full of "hype". The web is the source of that hype. Any gamification system needs agreed upon rules; a "game ground" and clear stimulus matched to ever increasingly motivated response. The web makes creation of a game ground easy, players abound and so creation of games and the use of game theory are easier to apply. I call BS on the famous 80% will fail Gartner projection too. Or, more accurately, call "so what". I was an Internet marketer and when we started doing anything new at least 80% failed miserably. The web is a self-healing system, so today's failure is tomorrow's winner. Great examples in this post after you read down past the confusing intro. Worth a scan for those examples.
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A short and less short presentation done for SocialNow on April 17th 2013.
Slides are dense but full of great stuff. Get out your magnifying glass and check out some of the excellent gamification examples.
The video game industry is worth more than $100bn worldwide, so it's no surprise that businesses are using gamification to try to boost sales.
Great examples of gamification and ecommerce here ALL new to me. I continue to believe our websites are about to become more like video games and this excellent article is just another brick in that dam.
Its really cool...
Can gamification work in customer service? http://t.co/b8bLEP7eUW) via @customerthink #CX
Cool article on 3 ways to use gamification in customer service.
Mixing business with gamification Infographic (Mixing business with gamification Infographic - http://t.co/2gYVvHL0ss)
Big Dogs GamificationLike so many things (Mobile and Social) gamificatoin may have its greatest bottom line impact within large enterprises such as Dell and IBM. This infographic speaks to the growing acceptance of enterprise gamification.