An in-depth overview of the changed buyer journey and how it fits with a content marketing strategy, content formats and buyer personas....
How the customer journey has changed and how content and social are involved We know the customer journey has changed. It includes more touchpoints via different channels than before or in many cases more contact moments via a limited number of touchpoints.
The idea of touchpoints originated in the CRM world and is now used by many large organizations. You can read a bit more about it here and view some typical graphical representations here. There are also tools to map the different touchpoints and customer experiences buyer personas have across their buyer journey.
So, the customer journey has changed. It has also become more ‘social’ in the sense that people use social mechanisms and networks than before. In B2B marketing most searches for content in the buying journey start on search engines. But, as lots and lots of research (ITSMA, BuyerSphere, etc.) and actual customer interviews by smart B2B marketers such as Kristin Zhivago have shown, many B2B buyers now use social, look more for content during their journey (hence the importance of content marketing) and are what we like to call “empowered”....
Sharing your scoops to your social media accounts is a must to distribute your curated content. Not only will it drive traffic and leads through your content, but it will help show your expertise with your followers.
How to integrate my topics' content to my website?
Integrating your curated content to your website or blog will allow you to increase your website visitors’ engagement, boost SEO and acquire new visitors. By redirecting your social media traffic to your website, Scoop.it will also help you generate more qualified traffic and leads from your curation work.
Distributing your curated content through a newsletter is a great way to nurture and engage your email subscribers will developing your traffic and visibility.
Creating engaging newsletters with your curated content is really easy.