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Is it OK to offer help to someone with a disability?

Is it OK to offer help to someone with a disability? | Content & Format Ideas | Scoop.it
Why you won’t offend Jo Berry if you offer to push her wheelchair.
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Selling Storytelling in Learning

Selling Storytelling in Learning | Content & Format Ideas | Scoop.it
A prospective client called asking to convert some training to online. This is our (fictionalized) conversation about using a scenario-based approach to the course.
Suzanne Evas's insight:

example of how to change information into a story

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Mapping Section 508 to WCAG 2.0

Make your web site accessible to everyone -- fully
abled, low vision, blind, deaf, motor-impaired, dyslexic, second-language readers, and more.
Suzanne Evas's insight:

Accessibility compliance

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Am I obsolete? How customer service principles ensure the library’s relevance

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Principles of good customer service | Queensland Government

Principles of good customer service | Queensland Government | Content & Format Ideas | Scoop.it
Learn the key principles of good customer service and find out how to build customer relationships.
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What is good customer service | Business Victoria

What is good customer service | Business Victoria | Content & Format Ideas | Scoop.it
Tips to develop great customer service skills from Advantage Real Estate. Make the small things really count
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Customers with Disabilities - Scenario 1

In our Customers with Disabilities workshop, see how one's proper attitude and language towards people with disabilities can enhance customer relations and i...
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Arts Access Online

Suzanne Evas's insight:

eLearning course on Disability Awareness and Customer service in the arts/cultural sector in Australia

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Anne Tomietto's curator insight, October 27, 2013 9:54 PM

Its features impress.

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3PLUS-U

3PLUS-U | Content & Format Ideas | Scoop.it
Suzanne Evas's insight:

A learn by curiosity style of elearning  - the learner chooses which ideas to explore and is given resources to explore more. Gamification is also used to challenge the learner to find all the objects in the scene that will yiled info. Simple but effective idea. 

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Storyline Section 508 Compliance

Storyline Section 508 Compliance | Content & Format Ideas | Scoop.it
Learn how Storyline complies with Section 508 requirements.
Suzanne Evas's insight:

Storyline's accessibility features

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DAVE test site

DAVE test site | Content & Format Ideas | Scoop.it
Suzanne Evas's insight:

Test site for structure and size of project website - number of top and sub pages, headings, catagories, navigation. embeds, etc

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6 Very Effective Principles to Improve Your Customer Service & Make Your Clients Happy | Vandelay Design Blog

6 Very Effective Principles to Improve Your Customer Service & Make Your Clients Happy | Vandelay Design Blog | Content & Format Ideas | Scoop.it
People love good customer service, but really hate to get bad customer service. Most people know the difference between good customer service and bad customer service. Your web design clients are no different.
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Invisible Disabilities Information

Invisible Disabilities Information | Content & Format Ideas | Scoop.it
Information on invisible disabilities including a list of hidden disabilities with physical and mental impairments.
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CloudOn | brings Microsoft Office(R) to your favorite device

CloudOn brings Microsoft Office (R) to your favorite device
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You Can Make a Difference part 1

Part 1 of the You Can Make a Difference to Customer Relations for People with Disabilities in Local Government and State Government Agencies DVD. These video...
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