Curation, Social Business and Beyond
127.9K views | +30 today
Curation, Social Business and Beyond
Covering the ongoing evolution of curation & beyond; the impact & innovation
Curated by janlgordon
Your new post is loading...
Your new post is loading...
Scooped by janlgordon!

7 Powerful Ways Stories Connect You with Your Customers

7 Powerful Ways Stories Connect You with Your Customers | Curation, Social Business and Beyond |
I was visiting a company the other day and chatting about stories. I mentioned how tough it is for any business to gather their customer stories and the two principles snorted, threw their hands up while rolling their eyes, and said, “That’s for sure! We’ve tried it.” So this blog post is all about how …
janlgordon's insight:

This article was written by Karen Dietz, it is her latest piece in a series for Curatti. Every time I read one of her reviews here on Scoopit or her original articles, I come away with ideas and great takeaways that I can use in my business immediately. Karen is a master at capturing the essence of a great story.

Here are some highlights:

This blog post is all about how to ask for stories – and get them — in authentic ways without sounding manipulative. 

Doing so will enhance your understanding of your customer’s world, you’ll be able to ‘walk a mile in their shoes’, and it will boost your relationships with them.

Karen suggests, we make the stories about our customers, not about our products and services.

Here are a few prompts to get them to tell you about their experience,.

Story Prompts

Whether you are meeting with a customer in person, are on the phone, or are using social media, deliberately use story prompts instead. You will save lots of time and energy, and get better results.

So what are great story prompts that you can use?  These are some of the best story prompts out there that are known to work:

  1. Tell me about …
  2. Tell me about what happened when . . .
  3. Enlighten me about a time when …

Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond

Read more here: []

AceConcierge's curator insight, February 13, 2014 8:55 PM

add your insight...

Paula Silva's comment, March 3, 2014 3:21 PM
Will you check this scoop? Thank you so much.
Wanda J. Barreto's curator insight, April 1, 2014 10:22 AM

Cuando el curador de contenido expresa su opinión sobre el contenido y su razonamiento para compartirlo, además de informar, desarrolla confianza y credibilidad.  El punto de vista también es una oportunidad de establecer contacto con el lector, de contar su propia historia, demostrar autenticidad y trasparencia. Algunas veces, si el contenido es muy técnico, el lector necesita información adicional o quizás algunos ejemplos adicionales para comprenderlo.


En este artículo, +Karen Dietz recomienda incluir un about post antes del contenido, para explicar la historia sobre el material que se comparte.  Además, provee instrucciones sobre cómo hacerlo y buenos ejemplos que podemos imitar.  Yo también lo estoy practicando.

Scooped by janlgordon!

Can Curation Help Brands Build Powerful Audiences?

Can Curation Help Brands Build Powerful Audiences? | Curation, Social Business and Beyond |

This article was written by Josh Sternberg for digiday. I selected this piece because it definitely addressed this question and provided some very good insights and strategies that brands need to know.


It's very difficult for brands to amass sizeable audiences on their own nowadays says Neil Chase, SVP of editing and publishing at Federated Media.

**If a brand is an expert in a certain topic, their reputation might make them a credible source of information,”

Here are some of the takeaways:

**The best way to do it is to identify a high-interest topic that you want to be perceived as an expert in,” he said.

**“Curate that topic and provide some context around it. If you’re curating a lot of content in a topic area, over time that leads to expertise and credibility.”

**brands have to know each of their customers and have the credibility in their field to get consumers to trust the content they spread

**“Brands have a content story to tell,” said Colleen DeCourcy, CEO of Socialistic, a social media agency.

****“Some brands have data and research they have gathered in the creation of their products that can be contextualized and turned into content — which can give them both real authority on the topic and some real ROI for their effort.”

**Brands need to be careful in not only what, but how much they curate. 

**Brands need to make sure they’re not just regurgitating content, but instead offering readers/followers valuable information

**Steve Rubel, Edelman’s evp of global strategy and insights, suggests brands start by having an editorial point of view and deciding where the content will live — the brand’s site or aggregation sites like Tumblr or Pinterest.

**The plus side is that once you do figure out how you want to curate and it becomes part of your broader communications strategy — it’s pretty easy to establish a voice.

Curated by Jan Gordon covering "Content Curation, Social Business and Beyond"

Read full article here: []

No comment yet.
Scooped by janlgordon!

What is Influence Marketing and Why is it So Important to Your Business

What is Influence Marketing and Why is it So Important to Your Business | Curation, Social Business and Beyond |
The reason people say, "it's not what you know, it's who you know" is that human relationships are essential for getting things done. P
janlgordon's insight:

This article was written by Evy Wilkins for Curatti on one of my favorite topics - the power of influencers and how marketers can leverage them to spread their message across social channels. Evy will be doing a series on Influencers for Curatti so be sure and follow this to stay informed on how you can can leverage this information in your business.

Jan Gordon:

We all know about social scoring, Klout, PeerIndex, Kred and they serve a purpose but don't help you pinpoint your potential audience.

It's important to find those people who influence people that would read your blog, purchase your goods and services.

Here are a few highlights: 

Who matters most to you?

To succeed in influencer marketing, you must recognize that influence is contextual. Without context, there is no influence. Your influencers depend entirely on what you are trying to accomplish.

Context depends on things like:

•    topics you care about
•    your intent or goal
•    the timing and location

These elements are different for everyone. So your influencers will be unique to you. To identify your influencers, start with your goal and work backwards.

Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond


Read more here: []


janlgordon's comment, November 15, 2013 3:41 PM
John van den Brink, Thank you!
Kimberley Vico's curator insight, November 27, 2013 6:39 PM

Your definition to Influence Marketing...!

internetdoctor's curator insight, March 7, 2014 9:35 AM

This is a bit of an over-simplification when it comes to influencers and marketing.  Identification of the influencer is an extremely difficult task, but getting the influencer to influence for you and your business...ahhh...that may friends is the "Holy Grail".  

Scooped by janlgordon!

Content Creation vs Content Curation: Is It Really An Either Or?

Content Creation vs Content Curation: Is It Really An Either Or? | Curation, Social Business and Beyond |

This great piece was written by Joe Pulizzi, founder of Content Marketing Institute 

There is no curation without original content. However, curators can expand the readership and help their niche find meaning and insight in the material as it relates to them. 

He says:

"So many organizations are getting caught up in content curation, but the real power of content marketing lies in original content creation."

Curation is more than a tactic, it is coming to forefront because

**people are overwhelmed with too much information.

If you're going to create content, I say mixing that with curated content might be a better way to go, again this depends on many factors,  but that's only my opinion.

Here are a few things that caught my attention:

Y0ur 2012 Checklist -

He says, yes, you can and should use content curation techniques, but this should be secondary.

I say, Curation is more than a technique and will go beyond a buzz word in 2012 as people learn new techniques.

He says:

"Focus on the true pain points of your customers and start planning content series around answering those pain points".

**I definitely agree but this can be accomplished by curation as well. It's not an either or, a curator can add more vital information, another perspective. provide resources or any number of things beyond the original article.

He says:

"Find the content curators in your industry and form relationships with them. They’ll help you spread the word about your great content".

I say:

I believe content creators will want to seek out good content curators  to curate their work.  I watched a six minute video yesterday, the title was "Is Your Content Good Enough To Be Curated"? Now that's a shift in thinking and a very interesting question to ponder, I say, stay tuned........

I think both are necessary in different proportions for different types of businesses.

What do you think?

Commentary by Jan Gordon "Covering Content Curation, Social Media and Beyond"

Read full article here: []

Beth Kanter's comment, December 16, 2011 3:37 PM
Thanks for this article. I agree with you that it isn't an either/or - you need to curate to create good quality content.