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Social Media for B2B branding: Using Social Listening to Transform Your B2B Brand

Social Media for B2B branding: Using Social Listening to Transform Your B2B Brand | Conteaxtualized communications | Scoop.it

There are two parts to every conversation: talking and listening. With social media, the former gets most of the attention, while the latter is really the secret to success.

 

Social listening is the process of monitoring social streams for content and comments relative to a specific topic of interest. It is essential to engagement with the right people, as opposed to random conversation with whoever happens by.

 

For B2B brands, social listening is a powerful tool to understand markets, trends and competitive issues – all factors that inform decisions about positioning and brand strategy. This is also a tool that is drastically underutilized, with recent research by Satmetrix showing that 67% of businesses have no social listening system in place.

 

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What Are The Best Ways To Engage Social Media Users? [INFOGRAPHIC]

What Are The Best Ways To Engage Social Media Users? [INFOGRAPHIC] | Conteaxtualized communications | Scoop.it

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Venkatesh Iyer (venkyiyer.com)'s curator insight, April 28, 12:01 AM

Can't help feeling surprised that contests are scoring highest as engagement means for social media followers.

Two Pens's curator insight, May 3, 12:59 PM

Interesting factoid here: questions rank pretty low on the engagement totem pole. 

Steve Schildwachter's curator insight, May 4, 9:27 AM

Posting this because it's useful, i.e., the "info" drives the "graphic", not the other way around.

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Why a Mobile Website Is Part of Any Business Plan [INFOGRAPHIC]

Why a Mobile Website Is Part of Any Business Plan [INFOGRAPHIC] | Conteaxtualized communications | Scoop.it

57% of mobile web users will end up not recommending a website if they had any trouble visiting it on their phones. If a business has a bad website for mobile devices, 34% of visitors will end up going to a competitors’ website.

According to WebpageFX, businesses should use CSS for the layout and not tables. They should code with XML or XHTML, and put all the important information on the top of the landing page. ”Mobile website users are usually busy doing something else like waiting in line, walking through town, or spending time out with friends,” reports WebpageFX. “Their main focus is not necessarily your website so information needs to be quick and easy to access.”

By 2015, mobile sales in the U.S. are expected to reach $31 billion (right now they’re at $6.7 billion). Businesses have to get ready and have a solid mobile site, since that’s where many sales will start taking place...


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Shanika Journey's curator insight, April 3, 10:13 AM

I can actually say I'm one of the 57% that feels this way.

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Social Media Marketing Industry Trend (Infographic)

Social Media Marketing Industry Trend (Infographic) | Conteaxtualized communications | Scoop.it

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Tocquigny's curator insight, February 12, 1:36 PM

Social media trends are always fun for a social geek like myself. From the hottest sites, to the demographics of which social channels are right for clients and customers, I love being on the edge of what’s going on. Looking at the trends of social media marketing from why marketers like social media as a part of their marketing, the top social media channels they like to utilize for their marketing efforts, and how they are planning to use social media marketing in the future is helpful for my business, for clients and to know where the potential customers are at.


This infographic shed some light on the latest trends in social media like:


Top 10 challenges marketers face in Social Media Marketing

  • Measuring the effect of Social Media Marketing
  • Finding target audience
  • Engaging with target audience
  • Selling products and services on Social media sites
  • Increasing productivity to maximize social media results
  • Creating a social media strategy
  • Identifying the most effective social media techniques
  • Finding efficient tools to manage social media plans
  • Using Different social media platforms
  • Finding the best social media platform for business


Colin Williams's curator insight, February 14, 3:35 PM

Tells it as it is

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The Ultimate Social Media Event Marketing Checklist [Infographic]

The Ultimate Social Media Event Marketing Checklist [Infographic] | Conteaxtualized communications | Scoop.it
A sample social media event marketing check sheet to help you plan and execute a social strategy around your marketing events.

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Tocquigny's curator insight, January 30, 3:47 PM


Having a solid social media plan in place around your marketing events is essential to boosting engagement and overall awareness. Before an event your social channels are a great way to spread the word while pulling in registrants that are not currently in your database. During an event social networks offer a unique opportunity to interact directly with your audience while empowering them to share and amplify your message. After an event, social marketing is a fantastic way to stay engaged and have the experience live on through sharing of photos, blog recaps, and session recordings.


Being active on social networks before, during, and after your event is a no longer an option but is now expected by the attendees. Since events are in real time, attendees often use social networks to get updates and to engage with other participants in a live environment. The most important part of your strategy is going to be the planning.


We have put together a sample checklist to help you prepare for the cornucopia of opportunities that events open up to a Social Media Manager. No need to take notes, this one is pulled directly from our Definitive Guide to Event Marketing.

Theresa's curator insight, February 1, 12:57 PM

This is a great article if you want to see a kind of checklist for a social media marketing event.

 

You should always have a social media plan in place for your marketing events. After an event, it is really good to keep connected with people through social marketing is a fantastic way to stay engaged and have the experience live on through sharing of photos, blog recaps, and session recordings.

 

I suggest taking a look at this article.

Cody Davis's curator insight, February 3, 6:10 PM

This is a great way to make sure you are doing everything correct in the Socail Media Marketing world. It gives a great example of how to go about your marketing. This also tells your how it will improve your look and reputation on this subject.

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How to Design Your Business Card With Psychology in Mind [Infographic]

How to Design Your Business Card With Psychology in Mind [Infographic] | Conteaxtualized communications | Scoop.it

 

When creating a business card, keep in mind that it will be a memento in someone's wallet or purse to remind them of your meeting. So make sure your card includes these top 5 elements of the well-designed business card.


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Tocquigny's curator insight, January 8, 4:49 PM

Don't think too much about your business card? Then neither will your potential clients.


When creating a business card, keep in mind that it will be a memento in someone's wallet or purse to remind them of your meeting. If the card is sloppily put together, folks will remember you like that. However, if the card is clean, bright, and smart-looking, they'll probably remember you like that, too.


The [above] infographic by Online Business Cards from uPrinting highlights the top 5 elements of a well-designed business card.


1. Typography. Serif or sans-serif? Serifs are the small lines on the edges of a letter; sans-serifs are fonts without the serifs.


2. Spacing. Don'tcramallthewordstogether. As you can see, that was annoying to read. Don't do the same thing on your business card. Give your text space.


3. Font choice. Elegant, fanciful, straightforward, or handwritten? Your choice of typeface should convey the culture and spirit of your business.

4. White space. Make sure your business card isn't too busy with colors, text, and graphic. A too-busy business card confuses people, and they won't know where to look.


5. Color. The color you choose should convey the right emotional message. For example, red might convey love, energy, and danger.


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Consumers vs. Marketers on social media

Consumers vs. Marketers on social media | Conteaxtualized communications | Scoop.it

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Business Branding Through Characterization Guide [Infographic]

Business Branding Through Characterization Guide [Infographic] | Conteaxtualized communications | Scoop.it
Want a more dedicated and loyal customer base? Try business branding characterization profiling, and you will find a new level of success for your brand.

 

As more and more companies take to the Internet to have a shot at a greater level of success, branding becomes ever more important. It has been said a million times by now, but a company without a website is most likely a failing one, and that is becoming more evident now than ever before. If you want people to find you, there has to be a way they can remember you, and usually that is how you have branded yourself. It’s what you stand for so to speak. Business branding characterization is one of the most important aspects of any branding. Missing out on what your brand stands for is like forgetting to fill up the pool before you go swimming. There’s just no point in branding yourself at all if you have no idea what characterization approach you should take.

 

Sometimes you will find a hint in the company’s name when it comes to what branding characterization approach they have taken. However, it’s usually through their advertising that you will see it more clearly. Business branding in itself is not hard, it’s the approach to make it eye-catching and appealing that is the hard part. If you get your characterization right, you can be sure your business branding campaign will be a true success no matter how you look at it.

 

To give you a better understanding of what business branding characterization is, I found an infographic that outlines some of the most common characterizations. The infographic (design by Joanna Worthington) is called What Does Your Brand Stand For?, and it is a great visualization of some rather appealing ways to brand your business.


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Infographic: How Social Media Impacts Purchasing Decisions...

Infographic: How Social Media Impacts Purchasing Decisions... | Conteaxtualized communications | Scoop.it

Many professionals are turning to social media as a place of trust for their purchasing decisions and it’s no different for the IT industry. IT decision makers have a highly-regarded task of ensuring they recommend the best products and services for their organizations.
LinkedIn, Forrester Consulting, and Research Now zeroed in on these professionals to see how they utilize social media, including its effects on their purchasing decisions and how they engage with social.
According to Michael Weir, Head of Category Development for the Technology Industry at LinkedIn, “It’s no surprise that [IT decision makers] are heavy users of social networks. In fact, 85% have used at least one social network for business purposes. What’s surprising is that 73% have engaged with an IT vendor on a social network – underscoring the value of the channel for IT marketers. Even more revealing is the fact that social media is now a critical source of influence across the entire decision making process, not just during the initial research phase.”


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Social media statistics 2012: from Facebook and Twitter to Instagram and Pinterest

Social media statistics 2012: from Facebook and Twitter to Instagram and Pinterest | Conteaxtualized communications | Scoop.it

This ’Social Media Statistics and Facts 2012′ infographic is packed with statistics and facts of all major social media platform including – Facebook, Twitter, LinkedIn, Pinterest, Youtube as well as blogging.

 

There are some surprising stats here. For instance links about sex are shared on Facebook more than any other type. That comes as a real surprise.

 

It highlights the growing immensity of Instagram with as many as five million imges uploaded daily. And to confirm that little is changing with Pinterest when it comes to the gender split with more than 90% of its Facebook fans being women.

 

What else do we have? LinkedIn gets two new users every second while three million new blogs come on line each month.

 


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The eCommerce Guide to Social, Local & Mobile [Infographic]

The eCommerce Guide to Social, Local & Mobile [Infographic] | Conteaxtualized communications | Scoop.it

SoLoMo, short for “social-local-mobile,” is essentially the addition of local information to search engine results in order to capitalize on the increasing use of mobile devices.

 

SoLoMo has also evolved to include mobile-specific offers pushed out to consumers based on their current location. If you are among the growing population that now has smart phones, you have no doubt seen and even taken advantage of these kinds of offers.

In this infographic from Monetate, learn how SoLoMo is having an overall impact on traditional eCommerce, and how consumers are using their smartphones to access social and local sites which ultimately influence purchases. It also also touches on the showrooming effect, providing retailers a guide to making the most out of SoLoMo opportunities.


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A History of Social Media

A History of Social Media | Conteaxtualized communications | Scoop.it
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Graphic Design is Good for Business [Infographic]

Graphic Design is Good for Business [Infographic] | Conteaxtualized communications | Scoop.it
Graphic design is good for business, so where do you start with making graphic designing your career?

 

The top five things to consider before moving for a graphic design position will be your job title, the location of the business, how much education is needed and if there are better prospects with more education, experience, where you work whether for yourself, a small business or a large design firm.


So, where are the best locations to put your graphic design skills to use? The top five cities include, Salt Lake City, Utah with an average salary being $55,064 with a cost of living rank at 98 and 30% of workforce in creative class. Next up we have San Antonio, Texas with an average salary of $46,203, Bridgeport, Connecticut with an average salary of $78,353, and Newark, New Jersey with an average salary of $40,000. And then we have Austin, Texas with an average salary of $54,827, a cost of living rank of 94, and a percentage of workforce in creative class of 36.8%.


A lot of graphic designers are self employed, 26.3% to be exactly. Want to make more money than you are already being a graphic designer? On average you’re making $48,000, but if you were an interactive designer you could be making $64,000, or even $99,000 if you were an information architect.


Now, more than ever, we face complex problems that designers are uniquely capable to solve by integrating technology, business and human factors. A few tips for web design and startup include responsive web design, bringing on a designer co-founder, making sure to stand out from the crowd, and having a pleasurable and functional goal is the overall experience. So from startup to big business, maximize your experience.

 

 


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Is Your Business Monitoring What Matters On Social Media? [INFOGRAPHIC]

Is Your Business Monitoring What Matters On Social Media? [INFOGRAPHIC] | Conteaxtualized communications | Scoop.it

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Tocquigny's curator insight, April 17, 11:55 AM

Did you know that a recent study revealed that almost half (47 percent) of companies are not monitoring their online social media communities?


At all?


More than one-third (38 percent) said that they only measure Likes, comments and interactions on Facebook, with fewer than one in four (24 percent) actively measuring the ROI of their social media campaigns.


Social media affects your bottom line. Brands that are proactively using these tools see numerous benefits, including a boost in engagement rates with customers, increased sales and partnerships and a reduction in the overall cost of delivering consumer satisfaction.


And for those that aren’t, the absence of social media can also impact their bottom lines, albeit in a very different way.


This infographic takes a closer look at why the shift to in-depth social media monitoring is critical for the modern business.

Gaynor Meilke's curator insight, April 20, 8:13 PM

Interesting insights on the social media front with implications for the resources and attention that organizations devote to not only creating their profiles but also responding to their social communities.

Matt Young's curator insight, April 21, 4:40 PM

Social Media is on the up

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Social Media Marketing For B2B Lead Generation (Infographic)

Social Media Marketing For B2B Lead Generation (Infographic) | Conteaxtualized communications | Scoop.it

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Tocquigny's curator insight, February 12, 1:33 PM

B2B marketers are time poor, making effectiveness and efficiency of utmost importance. Social media should be an integral part of any marketing strategy today, but managing it can be time consuming and fruitless. Here are some top tips on planning, setting up and executing your social media strategy in order to minimise time wasted and maximise your results!


Judith Sebastian, MBA's comment, February 15, 7:40 AM
Keeping the basics in mind when planning your marketing activities is key. This is a great chart to help keep focused on those basic functions.
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21 Rules For Effective Social Media Marketing Strategies [Infographic]

21 Rules For Effective Social Media Marketing Strategies [Infographic] | Conteaxtualized communications | Scoop.it
It requires some knowledge in order to be seen through all the social media noise. These social media marketing strategies might help you reach more people.

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Tocquigny's curator insight, February 12, 1:40 PM


It is important to revisit the whys and hows of social media marketing strategies often if you are a brand or a company. You have to constantly stay up-to-date with how things work and how things change when it comes to the top social media services. It’s not an easy task, I can tell you that, but it’s necessary if you want to stay ahead of the game. Knowing what way social media is swaying is one of the most profitable pieces of information you can utilize when planning your marketing campaign.


Since click through rates are getting continuously worse on the top social networking services, we all have to regroup every once in a while in order to make an effective impact. Influence is no longer gained the same way it once was, and reaching a larger audience is becoming more and more difficult. The effect is usually that when a new social media service becomes popular, theclick through rate of your posts and shares are incredibly higher than after a few years of that site being in the limelight. It’s like people are getting more and more saturated with social media marketing campaigns, in whatever form or shape they come in, and they decide more carefully what they are going to click on to check out. Time becomes more valuable in a way, and it’s important to spend it wisely.


We are continuously trying to improve our own influence as well as help you improve yours on the different social networking services, and this is in a way an attempt to help you look at social media marketing strategies in a different light. Implementing new standards and approaches can sometimes mean a whole lot more influence on the Internet. Still, creativity is one of the most important factors when it comes to social media marketing strategies.


In yet another attempt to help you gain more influence and reach when applying your social media marketing strategies, I have dug up an infographic that might come in quite handy. It’s called 21 Rules For Effective Social Media Marketing Strategies and is presented to us by Social Metrics. It’s a particularly useful piece of infographic that might shed a bit of light on how to break through the noise and allow you to actually execute that creativity of yours to gain more followers and influence.


I am not one to jump on new social media trends right when they are announced. Why? Well, I mostly like to observe people’s reactions for a while in order to see how it progresses first. Call it a calibration time if you will. It’s a way to finalize a more creative plan than perhaps most people introduce into their social media marketing strategies. And, that’s kind of a shame really. People can accomplish a whole lot if they just look at things a little bit more creatively. Try to find new angles, and you will find that good social media marketing strategies aren’t that hard to discover.

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Rise of Infographics: Marketing in the Social-Media Age

Rise of Infographics: Marketing in the Social-Media Age | Conteaxtualized communications | Scoop.it
Infographics have become more popular with the rise of social media, fuelling the need for instant results by providing content in bite-size chunks.

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Tocquigny's curator insight, January 28, 12:02 PM


Infographics break down data visually, helping viewers make sense of complex information. Their popularity has increased with the rise of social media, fuelling the need for instant results by providing content in bite-size, digestible chunks.


So, what's the science behind an infographic's success? Allow an infographic to explain.


Created by Nowsourcing, a social-media marketing company, it shows that infographic posts dwarf traditional posts when it comes to sharing on social networks. The most popular topics for infographics include: business, technology, social media, the economy and health.


For more on the most viewed, liked and commented-on infographics in recent history, among other trends, check out the entire infographic above. 

Cody Davis's curator insight, February 4, 11:13 AM

This is a great source to look at. It shows you how Social Media is working and which sites are ranked greatest to least. This also lets you a example of what keywords are in this case it is "Infographic". This also gives your great insight on different topics and how popular they are is in this image as well.

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7 Steps To Calculate Your Social Media ROI [Infographic]

7 Steps To Calculate Your Social Media ROI [Infographic] | Conteaxtualized communications | Scoop.it
Calculating your social media ROI is tricky. To help you figure it out, this infographic presents some of the most popular formulas to measure your success.

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Tocquigny's curator insight, December 18, 2012 1:54 PM

Every brand on the planet is always trying to maximize the return on their investments. When you start planning a marketing campaign, especially in social media, you usually nub it down to what it will cost you and what you will most likely get in return. That’s how it always works. But when it comes to calculating your success, it’s a little bit more tricky. First of all, no metrics on the Internet are the same. Every Facebook like gained has a different value than a retweet for example, and calculating theoverall social media ROI (return on investment) is of course both time consuming and a little bit tricky if you don’t know how to do it. There are several formulas which you can use for each social media network, and in this article I am going to cover the most popular ones.


To calculate social media ROI, you first have to have a bunch of metrics that you have gathered throughout yoursocial media marketing campaign. Make sure you have the correct metrics since it will highly impact the end result. When you have it all divided into each social network, you can finally start calculating your social media ROI.


As I mentioned in the beginning, there are a lot of different formulas to calculate social media ROI, but in this article, we are going to consult the infographic presented to us by Ignite. They have compiled an infographic called 7 Steps To Calculate The ROI Of Your Social Media, which consists of 7 formulas, each for a specific metric. With the help of these, you can easily calculate your social media ROI.


However, be aware that prices change all the time, and so does influence. You will have to keep an eye on your metrics each and every time you plan a new social media campaign, otherwise your social media ROI will become polluted by previous metrics that no longer make sense.


I have a word of advice to everyone who is planning their online social media marketing campaign right at this moment – the worst thing you can ever do after launching your marketing campaign is to just let it take its course. It’s a mistake that plenty of brands have sadly made. After launching your marketing campaign, you have to maintain and nourish it in order to show positive social media ROI at the end of it. Without your continuous support and guidance, your social media ROI will probably suck compared to what it could be.


Look at it from the perspective that you and/or your brand is the foundation on which your social media campaign is resting upon. Take that away, and it will crumble. Keep feeding it with comments, new content and of course interaction and you will find that your social media ROI will be a whole lot better than if you were to just let it be. Social media isn’t what will make it go viral, you are. Social media is just the tool that you use to win the race.

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Social Media vs Social Life

Social Media vs Social Life | Conteaxtualized communications | Scoop.it

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2012 Holiday Shopping Season – How Will America Shop? (Infographic)

2012 Holiday Shopping Season – How Will America Shop? (Infographic) | Conteaxtualized communications | Scoop.it

As the holiday season nears, consumers are estimated to spend over half a trillion dollars on shopping expenses alone. With such high spending numbers, it’s interesting to know where all the money goes. Using data provided by the National Retail Federation’s survey, many interesting facts about holiday shopping become known like that smartphone usage to buy gifts have been steadily rising throughout the years. As such, mobile websites are constantly being created to cater consumers on the go due to the rising use of such devices.

 

Beginning on Black Friday, the holiday shopping season starts for retailers even though some consumers shop for holiday gifts months in advance. However, with the bulk of holiday purchases happening in late November and December, retailers focus their promotions and deals during this time to lure consumers to spend as much as possible. People simply love to shop for the holidays while spending time with their loved ones.


In addition, research suggests that a large portion of holiday shopping is spent on gifts by people buying on online and at local stores. Consider making a budget to buy your gifts, groceries, and holiday decorations to save money during the busy holiday season. Are you ready for your holiday shopping?

 


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Business Branding Through Characterization Guide

Business Branding Through Characterization Guide | Conteaxtualized communications | Scoop.it
Want a more dedicated and loyal customer base? Try business branding characterization profiling, and you will find a new level of success for your brand.

 

As more and more companies take to the Internet to have a shot at a greater level of success, branding becomes ever more important. It has been said a million times by now, but a company without a website is most likely a failing one, and that is becoming more evident now than ever before. If you want people to find you, there has to be a way they can remember you, and usually that is how you have branded yourself. It’s what you stand for so to speak. Business branding characterization is one of the most important aspects of any branding. Missing out on what your brand stands for is like forgetting to fill up the pool before you go swimming. There’s just no point in branding yourself at all if you have no idea what characterization approach you should take.

 

Sometimes you will find a hint in the company’s name when it comes to what branding characterization approach they have taken. However, it’s usually through their advertising that you will see it more clearly. Business branding in itself is not hard, it’s the approach to make it eye-catching and appealing that is the hard part. If you get your characterization right, you can be sure your business branding campaign will be a true success no matter how you look at it.

 

To give you a better understanding of what business branding characterization is, I found an infographic that outlines some of the most common characterizations. The infographic (design by Joanna Worthington) is called What Does Your Brand Stand For?, and it is a great visualization of some rather appealing ways to brand your business.


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Twitter Marketing: What Results To Expect

Twitter Marketing: What Results To Expect | Conteaxtualized communications | Scoop.it
How many clicks should you expect from a Twitter marketing campaign? This infographic will show you the statistics for the average CTR of a tweeted link.

 

There are a lot of companies, brands and people who sign up for a Twitter account for one single reason only. They want to market their product, service or even themselves in a cost effective way. Twitter, and almost every other social networking platform, is great for that. It’s pretty much free and the return can be magnificent. However, as with everything, Twitter has become an ordinary occurrence in millions of people’s lives, and that makes it harder and harder to really stand out. Getting people to click on the links in your tweets is not only hard, but it seems the interactions and engagement from them are dwindling. Twitter marketing is not a lost cause though. If you do it the right way, you can still make a huge impact on your return traffic.

 

Everyone who has stayed on top of their statistics knows that the click through rate of a Twitter marketing link is not the same as it was a couple of years ago. Today we see people with millions of followers tweet something, and the return traffic is not even comparable to what it used to be. But that is no reason to stop using Twitter as a marketing platform. If you find the right following and continuously engage on your feed, you will stir up more click throughs and increase your traffic return.

 

If you have ever wondered what the average Twitter marketing link click through rate is, you should have a look at this fresh infographic called What Results Should You Expect? presented by Joanna Franchetti. The average trend is that the more followers you have, the less your Twitter marketing click through rate will be. It most likely has to do with the fact that with more followers, you get less and less personal with all of them. That in turn will make people see your tweet, but not click it.


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How to Maximize the Reach of Your Posts on Social Networks

How to Maximize the Reach of Your Posts on Social Networks | Conteaxtualized communications | Scoop.it

This article and infographic was posted by Ted Nguyen for his blog.

 

Intro:

 

One of the most pressing questions whether you're new to social media or a social media maven is: What's the best way to post information or share content to optimize your reach


Compendium, a content marketing firm conducted a study of more than 200 companies to determine how social media professionals may optimize their engagement with both business-to-business-to-consumer conversations.


What they found is consistent with what Ted Nguyen has experienced and he has demonstrated that he clearly knows what he's doing

Here are some highlights:

 

"My experience in sharing more than 21,000 tweets and Facebook posts to my more than 82,000 Twitter followers and Facebook friends is consistent with the study’s findings"

.

**I recommend the hours between 10 a.m. to 1 p.m. (Pacific Time) or 1 to 4 p.m. (Eastern Time) are the best times for Twitter and Facebook to optimize social engagement engagement.

 

**I find that tweets shared earlier in the week do better than those sent later in the week. I also have discovered that Facebook posts do best Wednesday early afternoon.

 

**if you look at Ted's social shares, they run around the clock. he tries his best to engage with people in real time or near real time.

 

 

Selected by Jan Gordon covering: "Curation, Social Business and Beyond" 

 

Read article and see infographic here: [http://bit.ly/VG0xGL]

 

Infographic by DKNewMedia

 

Survey by Compendium


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Social Business Design [Infographic]

Social Business Design [Infographic] | Conteaxtualized communications | Scoop.it
Social business design – adopting the use of social technology, flattening corporate structure and shifting towards less siloed operational models – helps organizations achieve business objectives as the marketplace becomes more digitally connected.

 

I’m fascinated by the evolving thought leadership around the subject of social business.


I believe in the idea that organizations adopting the use of social technology, flattening their corporate structure and making the shift towards less siloed communication and operational models will be in a better position to achieve their business objectives as the marketplace becomes more digitally connected.


As an idea or concept, social business is complex. The folks at Dachis Group offer this definition:


Social business draws on trends in technology (e.g., powerful mobile devices, widespread availability of high-speed Internet access, low cost of data storage), work (e.g., always-on culture, globalization), and society (e.g., propensity to share). Companies should care about social business because they can improve business outcomes (i.e., increase revenue or decrease costs). The core principles touch on all areas of a business, whether for business-to-customer engagement, employee-to-employee collaboration, or supply chain optimization. Making social business work requires focus on a company’s culture, connections, content exchanges, and measurement and analytics.

 

Unfortunately, as the term social business begins to move along the same popularity arc as “social media” it is getting overused and mis-defined to the point of clouding people’s ability to connect with its meaning and context. Recently this reached a boiling point for my esteemed colleague Jason Falls who proclaimed that the term “social business” is bullshit.


Semantics aside, social business presents a set of important ideas that organizational leaders are incumbent to discuss and understand. A post recently published by Dave Gray really helps crystallize the idea of social business design. In The Connected Company Gray uses a series of “city” metaphors to clearly explain how a social business is a “complex, adaptive system.”


His post inspired the following information design. My goal here is to present a visual interpretation of these ideas aimed at building high level understanding and prompting discussion.


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