Customer experience as a concept is not alien concept to the hotel industry; some might even suggest that hotel industry invented customer experience. With its star-ratings for establishing consistent product features to brand consistency as envisioned by many hotel chains i.e. Marriot, Hilton, Intercontinental, etc. hotel business has always been about creating positive guest experiences, from weddings, birthdays and conferences to prom nights and honey moons, almost every consumer of the world
Mobile has changed how consumers access information and engage with brands. Consumers expect to be served in the channel of their choice. Increasingly the consumers’ channel of choice is mobile. Companies have the opportunity to create one-to-one relationships that weren’t possible in the age of shared PCs. But many companies [...]
Empathy – the ability to understand and share the feelings of others – is essential to providing better customer experiences. If you understand your customers, you’ll be well equipped to give them exactly what they need.
There are some great and creative ways to blend your traditional marketing with your social media marketing. Doing this will give you the best coverage this holiday season. Here are some ways to mix it up.
For businesses, social media is like meth. I say this based on encyclopedic knowledge of drugs obtained via Breaking Bad marathons. Meth’s great for a while, but over time it’s harder to get the results you once got. At some point, you’re spending all your time and money thinking about it. And by the time you start worrying about your teeth start falling out, it’s too late.
Recent research confirms this:
“The average organic reach for posts from Facebook pages in March was 2.6 percent of a brand’s audience. … This percentage dropped to 2.3 percent for pages with more than 1 million likes.” (Source: Localytics, reported by 1to1Media)
All top performing call centers have a high level of employee engagement. The following article provides a game plan for improving your call center performance by way of employee engagement. This coupled with Call Center Games will provide you with everything your center needs to deliver outstanding results.
Sharing your scoops to your social media accounts is a must to distribute your curated content. Not only will it drive traffic and leads through your content, but it will help show your expertise with your followers.
How to integrate my topics' content to my website?
Integrating your curated content to your website or blog will allow you to increase your website visitors’ engagement, boost SEO and acquire new visitors. By redirecting your social media traffic to your website, Scoop.it will also help you generate more qualified traffic and leads from your curation work.
Distributing your curated content through a newsletter is a great way to nurture and engage your email subscribers will developing your traffic and visibility.
Creating engaging newsletters with your curated content is really easy.