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inContact Panel Discussion | Palo Alto, CA | Mar 24, 2015

inContact Panel Discussion | Palo Alto, CA | Mar 24, 2015 | Contact Center | Scoop.it
Want to learn and network at an amazing event, right in Palo Alto on March 24th? Join us for an expert panel discussion and lunch is on us.
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I want to learn more....!!

 

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inContact Cloud Contact Center Software Tour

Watch this video to see how inContact cloud call center software can help make your business more efficient and improve your customer service. Learn more at:...
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In case you were curious...here's how inContact can help make your business more efficient...

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Global Staffing Leader Selects inContact's Award-Winning Cloud Platform

Global Staffing Leader Selects inContact's Award-Winning Cloud Platform | Contact Center | Scoop.it
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Nothing lets your contact center scale as quickly or as easily as being in the cloud with inContact...

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5 Steps to Improve Your Outbound Communications

5 Steps to Improve Your Outbound Communications | Contact Center | Scoop.it
For decades, the bane of outbound predictive dialers has been “The Pause.” No matter what industry you’re in, you know that “The Pause” hurts your business because customers would rather just hang ...
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My non-scientific sample size of one (me) says that 100% of calls received from unfamiliar numbers where there is any pause at all results in a hang up.  Do you stay on the line...?

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How to Migrate from Premises to Cloud: Best practices - Customer Experience Report

How to Migrate from Premises to Cloud: Best practices - Customer Experience Report | Contact Center | Scoop.it
Managing a contact center is tough any day. But the rapid strides in technology over the last few years, and its widespread adoption by consumers have...
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Like climbing a stairway to Heaven...only waaaaaaaay easier.  Elevate your contact center to the cloud, here's how:

 

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The Source of Bad Writing

The Source of Bad Writing | Contact Center | Scoop.it
The 'curse of knowledge,' writes Steven Pinker, is the result of writers' assuming readers understand the subject. This causes bad writing. Good explanations start with imagining what it's like to be ignorant of a subject
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Simple is always better...

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Cloud-based Call Center Market Cloud Top $10.9B by 2019 - Talkin' Cloud

Cloud-based Call Center Market Cloud Top $10.9B by 2019 - Talkin' Cloud | Contact Center | Scoop.it
Talkin' Cloud
Cloud-based Call Center Market Cloud Top $10.9B by 2019
Talkin' Cloud
MarketsandMarkets recently said it expects the demand for cloud-based contact center services to increase over the next five years.
Marcus Garcia's insight:

The pendulum is swinging towards cloud for the contact center.  You can learn why from actual customers who made the move to the cloud.  Join us in Long Beach, Ca. on 10/2 - Registration is here and it's free:  http://bit.ly/1C65pZo

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Why Multi-Tenancy is Key to Successful and Sustainable Software-as-a-Service (SaaS)

Why Multi-Tenancy is Key to Successful and Sustainable Software-as-a-Service (SaaS) | Contact Center | Scoop.it
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Not all 'clouds' are really clouds...learn why multi-tenancy delivers the highest level of SaaS efficiency.

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Leading E-Commerce Firm Shifts Contact Center Operations to inContact’s Multi-Channel Cloud Platform

Leading E-Commerce Firm Shifts Contact Center Operations to inContact’s Multi-Channel Cloud Platform | Contact Center | Scoop.it
SALT LAKE CITY – July 22, 2014 – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announces that a new enterprise customer is moving more than 900 agents to the company's cloud software platform.
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Contact me and learn how we can help you leverage the cloud in your contact center too...

 

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First Major Release Stays Ahead of 2014 Customer Service Trends

First Major Release Stays Ahead of 2014 Customer Service Trends | Contact Center | Scoop.it
At the beginning of the year, industry analysts laid out their predictions for customer service trends and contact center software innovation in 2014.
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You never have to be behind the curve again...

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inContact Ups the Game in Contact Center WFO with Acquisition of ...

inContact Ups the Game in Contact Center WFO with Acquisition of ... | Contact Center | Scoop.it
In a bold move to increase its already substantial presence in the marketplace, contact center software/agent optimization tools provider inContact has announced the acquisition of WFO specialist Uptivity.
Marcus Garcia's insight:

...check us out at www.incontact.com and learn how we can help you up the game in your contact center too. 

 

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4 Key Advantages of a Cloud Contact Center Solution over a Premises Call Center System

4 Key Advantages of a Cloud Contact Center Solution over a Premises Call Center System | Contact Center | Scoop.it
How well is your contact center’s premises-based system working for you? We’ve heard from contact centers whose outdated premises systems caused them to mis
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If you need to know more than 4 advantages feel free to reach out...I could go on...and on...and on...

 

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Session Schedule | Contact Center Expo & Conference 2014

Session Schedule | Contact Center Expo & Conference 2014 | Contact Center | Scoop.it
Browse and learn about different course tracks including contact center people management, operations management, strategy and leadership and technology management. (52% of companies use spreadsheets for #customer analytics.
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...and while you're there, stop by and visit us at the inContact booth.

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inContact Cloud Solutions Chosen by Leader in Vacation Travel for Multi ... - MarketWatch

inContact Cloud Solutions Chosen by Leader in Vacation Travel for Multi ... - MarketWatch | Contact Center | Scoop.it
inContact Cloud Solutions Chosen by Leader in Vacation Travel for Multi ...
Marcus Garcia's insight:

Freeing yourself from legacy premise platforms is a lot like taking a vacation...so this makes perfect sense.

 

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News : Direct Interactions Selects inContact

News : Direct Interactions Selects inContact | Contact Center | Scoop.it
Regional outsourcer will leverage the flexibility of inContact's cloud platform for its unique contact center model
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You can elevate your contact center to the cloud too...

 

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Workflow & Features: inContact Dynamics CRM Essentials Package

Improve Agent Handling Time. Integrate Microsoft Dynamics CRM with your InContact Call Center or Contact Center. Featuring click to dial, logging, and screen...
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MS Dynamics CRM + inContact = a Dynamic Duo..!!

 

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Bluesmart - The World’s first smart carry-on suitcase

Bluesmart - The World’s first smart carry-on suitcase | Contact Center | Scoop.it
Lock, weigh and track your Bluesmart carry-on with your phone. Recharge your devices and more!
Marcus Garcia's insight:

This was just too cool not to share.  For those of us who regularly find ourselves on an airplane, this has gotta be on the Christmas list...

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Zendesk Integrations: Kicking Apps and Taking Names

Zendesk Integrations: Kicking Apps and Taking Names | Contact Center | Scoop.it
Check out the new inContact Zendesk integration, plus 9 more apps to help you provide great customer service.
Marcus Garcia's insight:

Help your customers achieve a state of nirvana with inContact + Zendesk...

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Leading Financial Services Company Modernizes Service Infrastructure in the ... - Broadway World

Leading Financial Services Company Modernizes Service Infrastructure in the ... - Broadway World | Contact Center | Scoop.it
Leading Financial Services Company Modernizes Service Infrastructure in the ...
Marcus Garcia's insight:

If you're in Southern California you can learn how and why a move like this makes sense.  Join us in Long Beach, Ca to learn how the cloud is impacting the customer experience. - http://bit.ly/1C65pZo

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Retail spending growth reaches 11-month high in July

Retail spending growth reaches 11-month high in July | Contact Center | Scoop.it
Overall retail spending growth was at its strongest levels in a year as nearly all retail categories turned in improved numbers.
Marcus Garcia's insight:

Retail spending is up...retailers needing to ramp their contact center capacity up and down to adjust for seasonal needs should take a good hard look at moving to the Cloud...

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inContact Reports Record Second Quarter 2014 Financial Results

inContact Reports Record Second Quarter 2014 Financial Results | Contact Center | Scoop.it
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The results are in...and the results are good...!!

 

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85 per cent of B2B executives think customer ex...

85 per cent of B2B executives think customer ex... | Contact Center | Scoop.it
Business Reporter 85 per cent of B2B executives think customer experience is critical to growth Business Reporter Accenture's survey of 1,450 leaders also found that 70 per cent think the role of customer experience will play a larger role in...
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70% said flexibility is key...nothing makes your contact center more flexible than moving it to the cloud.

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inContact CEO Paul Jarman and CFO Greg Ayers to Present at Upcoming Investor Conferences

inContact CEO Paul Jarman and CFO Greg Ayers to Present at Upcoming Investor Conferences | Contact Center | Scoop.it
(Source: Stockhouse) inContact (NASDAQ: SAAS) is the cloud contact center software leader, helping ...
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On Premise Vs. Cloud Contact Center Solutions | inContact

On Premise Vs. Cloud Contact Center Solutions | inContact | Contact Center | Scoop.it
Contact centers of the future are based in the cloud, not on outdated on premise hardware and software. Learn more about cloud contact centers today.
Marcus Garcia's insight:

It's hard to be agile with a premise based anchor tied to your business...

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inContact Adds New Customers in Healthcare and Medical Industry - PR Newswire (press release)

inContact Adds New Customers in Healthcare and Medical Industry PR Newswire (press release) SALT LAKE CITY, April 28, 2014 /PRNewswire/ -- inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent...
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Growth is good....

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