Contact Call Center Outsourcing
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Vcare Technology at IRCE 2014 Chicago

Vcare Technology at IRCE 2014 Chicago | Contact Call Center Outsourcing | Scoop.it
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Vcare Technology Sales Directors Rob Monaco and Eric Anderson at #vcaretec booth at #IRCE2014 Chicago - Meet Our Management at: http://goo.gl/HsrMka

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How To Achieve Industry-Leading Customer Care Through Hiring & Training | Vcaretec

How To Achieve Industry-Leading Customer Care Through Hiring & Training | Vcaretec | Contact Call Center Outsourcing | Scoop.it
Vcare Technology implements Customer Mirroring technique for recruitment and training of agents. This technique ensures improved first-touch resolution rates and satisfaction scores. Recruitment includes phone interviews followed by typing quiz and discussions with HR team. Intensive training session includes participation of clients in the training along with mentorship by Vcare employees.
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Pros and Cons of Customer Care Onshoring, Offshoring, and Nearshoring | Vcaretec

Pros and Cons of Customer Care Onshoring, Offshoring, and Nearshoring | Vcaretec | Contact Call Center Outsourcing | Scoop.it

It's a question we get all the time - "What are the Pros and Cons of outsourcing our ‪#‎customerservice‬?" Today on the Vcare Blog, we break it down based on model

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23 Customer Care Best Practices From Retail Leaders | Vcaretec

23 Customer Care Best Practices From Retail Leaders | Vcaretec | Contact Call Center Outsourcing | Scoop.it
Right attitude, communication flow, technical knowledge and optimum resolution are four major aspects of customer care practices associated with online retail.
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Creating a great experience for customers of online retail customer through customer support is a four step process. Attitude is first major step which includes suitable greeting, right tone and professionalism etc.  Right flow while communication is next step in which it is essential to ensure that customers are fully engaged. Being technically sound by managing ticketing process and technical documentation comes under third part. Most important is final part that includes resolution by listing actively and analyzing the main issue.

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Everything You Need to Know About Live Chat Support | vcall2customer

Everything You Need to Know About Live Chat Support | vcall2customer | Contact Call Center Outsourcing | Scoop.it
Live chat support services have potential to raise the sales of a company and provide better customer satisfaction.
Alicia Gray's insight:

Live chat is gaining popularity in present digital climate as it is appreciated by the millennials. Also, the customers trust this medium to resolve the queries immediately while visiting a company’s website. To make this channel more effective, agents must not handle three chats simultaneously. Use of typing indicator and sharing of screenshots to customer also proves to be beneficial. Companies can take support of contact centers that offer live chat support services which are highly cost effective and raise the bar of customer contentment.

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Vcare Clients See Wild Success During 2015 Holidays | Vcaretec

Vcare Clients See Wild Success During 2015 Holidays | Vcaretec | Contact Call Center Outsourcing | Scoop.it
The infographic reflects how customer support by Vcare Technology has supported retailers like Planet Shoes and Hastings in 2015 during holiday season.
Alicia Gray's insight:

This infographic discusses how the efforts of Vcare Technology have helped retailers through finest customer services in achieving success during holiday season in 2015. Improvement of CSAT rating along with hiring of 300 customer care specialists is discussed. Testimonials of esteemed clients like Hastings and Planet Shoes are also presented in the infographic.

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4 Customer Care Trends Moving The Needle In 2016 | Vcaretec

4 Customer Care Trends Moving The Needle In 2016 | Vcaretec | Contact Call Center Outsourcing | Scoop.it
Enhancement of spending by customers and shopping through mobiles have boosted the sales of retailers in recent years and raised the demand of customer care.
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Various trends of spending by customers are modifying the retail industry and customer care process. Major trends include increase in spending power of customers, more number of shopping holidays like Black Friday and rise in shopping through mobile devices. 

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What’s The ROI Of A Customer Care Team? | Vcaretec

What’s The ROI Of A Customer Care Team? | Vcaretec | Contact Call Center Outsourcing | Scoop.it
There are many facets to any successful call center, either in-house or outsourced. All of these elements must be taken into account for a COO or Head of
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Outsourcing the customer care department is most viable option for companies which are planning to maximize the return on investment (ROI).  Key benefits linked to outsourcing of call center include refined average handling times, first-touch resolution and improved customer satisfaction.

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Customer Care Planning for the Holiday Rush | Vcaretec

Customer Care Planning for the Holiday Rush | Vcaretec | Contact Call Center Outsourcing | Scoop.it
Your customer care holiday planning can save you millions of dollars in sales. A great customer care experience leads directly to positive reviews,
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Vcaretec.com :: Finding the Voice of the Customer Through Voice to Text Analytics

Vcaretec.com :: Finding the Voice of the Customer Through Voice to Text Analytics | Contact Call Center Outsourcing | Scoop.it
In the era of increasingly competitive marketplace, all that matters is how quickly we would be able to respond customers' need to build a loyal customer base. In this context, it might be worth asking: How can text analytics improve how your contact center handles your customer interactions?
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Find Big Data Analytics Services in Support of Business Process Optimization

Find Big Data Analytics Services in Support of Business Process Optimization | Contact Call Center Outsourcing | Scoop.it
Are you analyzing your data to make the right business decisions? We at Vcare help to analyze the data and provide businesses with analysis which help in making the right decisions for their business.
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Vcare: Call Center Outsourcing | Outsourced Contact Center Services

Vcare: Call Center Outsourcing | Outsourced Contact Center Services | Contact Call Center Outsourcing | Scoop.it
Vcare provides call center outsourcing solutions to businesses that are looking outsourced contact centers to meet their process requirements and expectations of their customers.
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Vcaretec.com :: Turning Customers into Repeat Customers

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Repeated Customers are the core of most businesses. Customer service representatives are a key ingredient in turning happy customers into repeat customers by the standard of the service they provide. As a results of positive experiences, repeat customers have a relationship along with organization that keeps them returning for additional business.

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Boost NPS & CSAT Through Customer Mirroring | Vcaretec

Boost NPS & CSAT Through Customer Mirroring | Vcaretec | Contact Call Center Outsourcing | Scoop.it
Vcare Technology uses its unique Customer Mirroring technique to maximize customer service quality, which ultimately enhances Customer Satisfaction Scores.
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Techniques to Resolve Customer Queries During First Call | Vcall2customer

Techniques to Resolve Customer Queries During First Call | Vcall2customer | Contact Call Center Outsourcing | Scoop.it
Tips to improve resolution of customers on first call include data analytics, stringent agent training and employee motivation.
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9 Practical Tips to Handle Angry Customers in a Call Center | Vcall2customer

9 Practical Tips to Handle Angry Customers in a Call Center | Vcall2customer | Contact Call Center Outsourcing | Scoop.it
Call center agents can use proactive approach along with active listening to ensure angry customers are turned into happy consumers.
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The 6 Most Outdated Myths About Outsourced Customer Service | Vcaretec

The 6 Most Outdated Myths About Outsourced Customer Service | Vcaretec | Contact Call Center Outsourcing | Scoop.it

There are several myths linked to outsourced customer service like firms lose control of the process and call centers may inadequately treat end customers.

Alicia Gray's insight:

Several companies from different industries have some myths associated with outsourced customer service. One of the biggest myths is that customer care specialists of outsourced vendor will not be as proficient as in-house staff of a company. Also, companies usually fear that they will lose the control over a process if it is outsourced. But in reality, the analysis reports and dashboards etc. ensure that you have proper control over it.

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The Vcare Big List of Customer Care Conferences | Vcaretec

The Vcare Big List of Customer Care Conferences | Vcaretec | Contact Call Center Outsourcing | Scoop.it
The list represents essential conferences linked to call center industry. Conferences are categorized into general, retail and wireless customer support.
Alicia Gray's insight:

The list consists of essential conferences and expositions related to call center industry that will take place in 2016. MAGIC Vegas and Global Shop 2016 associated with retail customer support will held in Las Vegas, Nevada. Apex All Payments Show and NaLa Spring Conference 2016 linked to wireless customer support will take place in New Orleans, Los Angeles.

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Vcare Supports Retailers Through Their Most Successful Holiday Season | Vcaretec

Vcare Supports Retailers Through Their Most Successful Holiday Season | Vcaretec | Contact Call Center Outsourcing | Scoop.it
Various retailers in the U.S. have experience maximum benefits during holiday season of 2015 with the finest customer care support of Vcare Technology.
Alicia Gray's insight:

Maintaining customer satisfaction during holiday season has always remained a challenge for both offline and online retailers. Multiple retailers have experienced positive results in 2015 with the efforts of Vcare Technology in providing finest customer services.

 

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The Holidays Are Retailers’ Last Chance To Inspire Customer Loyalty | Vcaretec

The Holidays Are Retailers’ Last Chance To Inspire Customer Loyalty | Vcaretec | Contact Call Center Outsourcing | Scoop.it
The holiday season is the most critical time of the year for retailers - they can make 40% of their revenue during these few months - and inspiring customer
Alicia Gray's insight:

When it comes to customer loyalty during holiday season, optimum response time for query resolution should be top priority for retailers. Other methods to encourage loyalty from customer’s end include first touch resolution, in-depth product knowledge and making strong connection with customers.

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16 Omnichannel Customer Care Tips For Holiday 2015 | Vcaretec

16 Omnichannel Customer Care Tips For Holiday 2015 | Vcaretec | Contact Call Center Outsourcing | Scoop.it
One of the pillars of holiday customer care in 2015 is omnichannel support. Retailers cannot have any downtime across channels, from phone support, to their
Alicia Gray's insight:

The article discusses multiple tips for improving customer experience during holiday time through omnichannel support. Different channels for which the strategies are discussed include phone, web, online chat and social media. 

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Measuring Customer Loyalty Through Data | Vcaretec

Measuring Customer Loyalty Through Data | Vcaretec | Contact Call Center Outsourcing | Scoop.it
Customer Satisfaction is one of the most important elements of a successful business, whether you’re a major retailer, wireless carrier, healthcare provider.
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The article discusses the importance of key performance indicators (KPIs) associated with customer retention. Different categories of KPIs which are discussed include customer loyalty, customer retention and customer advocacy.  Importance of customer’s experience related to call center is also described. 

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Outsourced Contact Center & Customer Services By Vcare Technology

Outsourced Contact Center & Customer Services By Vcare Technology | Contact Call Center Outsourcing | Scoop.it
Outsource your contact center needs to Vcare Technology. We provide full customer support for your business including phone answering, technical support, chat and email support services.
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Call Center Outsourcing - New Jersey Based Contact Center

Call Center Outsourcing - New Jersey Based Contact Center | Contact Call Center Outsourcing | Scoop.it
Vcare Technology is prominent call center in New Jersey, offering diverse call center outsourcing services, telecom billing & oss systems, data analytics and CRM services to client spread across the Globe.
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Vcaretec.com :: 5 Ways to Provide Great Customer Service Through Email

Vcaretec.com :: 5 Ways to Provide Great Customer Service Through Email | Contact Call Center Outsourcing | Scoop.it
Alicia Gray's insight:

Email is the chosen way of communicating and will continue for years to come. Email Support System can make easy for #Customer Service representatives to respond to inquiries and support requests, while reducing the amount of resources needed to respond to these requests.

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Turning Customers into Repeat Customers

Turning Customers into Repeat Customers | Contact Call Center Outsourcing | Scoop.it
Alicia Gray's insight:

Providing a good customer service experience means people will be very likely to become repeat customers, and this translates into building loyal customers.

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