Traditional enterprise has come under fire from both disillusioned users and unhappy managers.
A key takeaway:
"Addressing the disillusionment that many users feel toward enterprise software requires basic changes in the relationship between vendors and customers. The solution lies in a new breed of software vendor, mostly based in the cloud, which creates software intended specifically to delight users with simplicity and intuitive design. Prioritizing end-user satisfaction over complicated IT processes, these new companies are an increasingly disruptive and positive force in enterprise IT. "