This article summarizes the user support pitfalls facing enterprise IT shops as consumer devices proliferate among employees. Calls out important issues around business productivity and time spent by employees troubleshooting their devices in the absence of a robust support infrastructure.
Those smartphones and tablets are wonderful, except when they're not. Instead of telling employees they're on their own, IT must bone up on consumer tech support.
More: http://www.informationweek.com/news/global-cio/interviews/232601410



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