Macy's testing artificial intelligence tool to improve service | consumer psychology | Scoop.it
From www.ctvnews.ca - July 22, 2016 7:44 AM

"Macy's is testing a mobile tool using artificial intelligence that lets shoppers get answers about the store they're in - like where a particular brand is located or what's in stock - that they would normally ask a sales associate face-to-face ..."