Consumer Centric Culture
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Four considerations for cultivating a consumer-centric culture - A view from the Center | Deloitte Center for Health Solutions Blog

Four considerations for cultivating a consumer-centric culture - A view from the Center | Deloitte Center for Health Solutions Blog | Consumer Centric Culture | Scoop.it
How does the health care industry move forward in cultivating a culture focused on the consumer experience? It starts by focusing on four core customer experience capabilities.
Wendy Dowd's insight:

I like how Deloitte adds the very important consideration (technology) to becoming consumer centric. 

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Five Steps To Create And Sustain a Customer-Centric Culture - 1to1 Media (blog)

Five Steps To Create And Sustain a Customer-Centric Culture - 1to1 Media (blog) | Consumer Centric Culture | Scoop.it
Five Steps To Create And Sustain a Customer-Centric Culture 1to1 Media (blog) In my latest Forrester report, "5 Steps To Create And Sustain Customer-Centric Culture," I answered the question I hear most often from clients: What are the steps in the...
Wendy Dowd's insight:

This article is encouraging because I feel Humana has all the right pieces in place and it also reminds me we have a lot of work.

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