Five Steps To Create And Sustain a Customer-Centric Culture 1to1 Media (blog) In my latest Forrester report, "5 Steps To Create And Sustain Customer-Centric Culture," I answered the question I hear most often from clients: What are the steps in the...
Wendy Dowd's insight:
This article is encouraging because I feel Humana has all the right pieces in place and it also reminds me we have a lot of work.
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