"To thrive in business, a business owner needs to have a great antennae, and the ability to look at their business through the eyes of others."
"Unfortunately, as time goes by and a measure of success is achieved, many business owner's antennae signals start to fade and they no longer look at their business through fresh eyes."
"This excellent article, identifies seven things that your customers will most likely not tell you, and it suggests ways in which a business can obtain the information they need from their customers to help improve their performance."
The article explores 6 areas customers may not be telling you about today, yet they may be lowering the customer experience for all. Plus 1 more which is actually a very positive thing to know about, yet your customers still don't tell you about it.
Via Daniel Watson