Contextual insights in banking
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Shoppers Demanding Mobile Banking Still Want Easy Access to Cash - The Financial Brand

Shoppers Demanding Mobile Banking Still Want Easy Access to Cash - The Financial Brand | Contextual insights in banking | Scoop.it
Shoppers Demanding Mobile Banking Still Want Easy Access to Cash
The Financial Brand
Insights from Rob Rubin Rob Rubin is Managing Director of Novantas Data Services.
Personetics's insight:

2 Out of 5 Consumers Who Demand Mobile Banking Insist on Free ATMs as Well.

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Banking in a Digital World

Banking in a Digital World | Contextual insights in banking | Scoop.it
Banking in a Digital World http://t.co/qC4j5UhSCK via @atkearney
Personetics's insight:

Leading players are offering a new and improved customer experience and delivering faster and more efficient services.

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Digital Banking: Building Better Customer Relationships

Digital Banking: Building Better Customer Relationships | Contextual insights in banking | Scoop.it
You've probably dabbled with some of the digital banking features that come with your bank accounts. But how is technology shaping the future of banking?
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Monkey insights mobile banking smart device usage March 2014 - CUinsight.com (press release)

Monkey insights mobile banking smart device usage March 2014 - CUinsight.com (press release) | Contextual insights in banking | Scoop.it
Monkey insights mobile banking smart device usage March 2014 CUinsight.com (press release) AUSTIN, TX (April 2014) – Malauzai Software, a leader in mobile banking, today released its monthly Monkey Insights “little-data” report, the report where an...
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Ow.ly - image uploaded by @Capgemini

Ow.ly - image uploaded by @Capgemini | Contextual insights in banking | Scoop.it
1st time in 3 years; #banks face inflection point in meeting customer expectations. Check #WRBR14 infographic http://t.co/JFcO8Mxw2s
Personetics's insight:

North America is the only region with positive CX over 50%

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Three Technologies that Cater to Mobile-only Customers

Three Technologies that Cater to Mobile-only Customers | Contextual insights in banking | Scoop.it
Banks increasingly need to ind ways to differentiate their mobile offerings. Here are three ways they can do just that. (RT @RosineSuire: #Banking on #Mobile in 2014?
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Does Your Big Data Strategy Need a Reality Check? - The Financial Brand

Does Your Big Data Strategy Need a Reality Check? - The Financial Brand | Contextual insights in banking | Scoop.it
Does Your Big Data Strategy Need a Reality Check?
The Financial Brand
Mobile data will provide organizations immense insights into behavior that have never been uncovered before.
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Study: 60% of smartphone users consider dropping bank that doesn ...

Study: 60% of smartphone users consider dropping bank that doesn ... | Contextual insights in banking | Scoop.it
Backing up that statement is a study conducted by global banking consulting company, IDC Financial Insights. In the company's 2014 Consumer Channel Preference Survey of global banking and credit union customers, IDC ...
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Big Data: Profitability, Potential and Problems in Banking - The Financial Brand

Big Data: Profitability, Potential and Problems in Banking - The Financial Brand | Contextual insights in banking | Scoop.it
The Financial Brand
Big Data: Profitability, Potential and Problems in Banking
The Financial Brand
Banks are only using a small portion of this data to generate insights that enhance the customer experience.
Personetics's insight:

Capgemini believes banks can maximize the value of their customer data by leveraging big data analytics across the three key areas of customer retention, market share growth and increasing share of wallet.

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Digital Darwinism: How Disruptive Technology Is Changing Business for Good | Innovation Insights | Wired.com

Digital Darwinism: How Disruptive Technology Is Changing Business for Good | Innovation Insights | Wired.com | Contextual insights in banking | Scoop.it
Image: keoni101/Flickr Social media, mobile, wearables, Internet of Things, real-time -- these are just some of the technologies that are disrupting market (The real threat & opportunity in disruption lies in evolution of customer & employee...
Personetics's insight:

Forward-looking companies are investing in digital transformation to adapt and outperform peers

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How Contextual Insights Can Inform Brand Strategy

How Contextual Insights Can Inform Brand Strategy | Contextual insights in banking | Scoop.it
Understanding how a brand stacks up against its competitors in the eyes of target consumers is a quest pursued by organizations worldwide, a (How Contextual Insights Can Inform Brand Strategy: Understanding how a brand stacks up against its ...
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Customers are leaving banks that don't offer mobile banking services - FierceMobileIT

Customers are leaving banks that don't offer mobile banking services - FierceMobileIT | Contextual insights in banking | Scoop.it
Customers are leaving banks that don't offer mobile banking services FierceMobileIT Customers are leaving banks that are not offering mobile banking services, such as balance inquiries and transfers and bill payments through photo imaging, the Wall...

Via beyondthearc
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Human touch: Customer loyalty in a digital world

Human touch: Customer loyalty in a digital world | Contextual insights in banking | Scoop.it
When it comes to the world of digital engagement – it's not enough to see your customers as clicks. Today belongs to the customer experience; tomorrow belongs to human touch. How do you get there? It all starts with intelligent engagement.

Via beyondthearc
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Attracting Women Customers for Digital Banking Engagement - The Financial Brand

Attracting Women Customers for Digital Banking Engagement - The Financial Brand | Contextual insights in banking | Scoop.it
Attracting Women Customers for Digital Banking Engagement The Financial Brand In a report, “Banking with Women Customer: Strategies to Increase Digital Banking Engagement,” from Javelin Strategy & Research explores how gender plays a role in...
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Driving Digitization in Retail Banking

Driving Digitization in Retail Banking | Contextual insights in banking | Scoop.it
A call to arms for the digital executive. (Why has the retail banking industry been lagging behind?
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Analytics, Semantics & Sense: Q&A with Marie Wallace, IBM - Smart Data Collective

Analytics, Semantics & Sense: Q&A with Marie Wallace, IBM - Smart Data Collective | Contextual insights in banking | Scoop.it
Analytics, Semantics & Sense: Q&A with Marie Wallace, IBM
Smart Data Collective
Mobile is the mother load of contextual meta-data that will allow us to provide the type of situational insights the contextual enterprise requires.
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New UK Research Results Show 65+ Age Group Now More Reliant on Mobile ... - EIN News (press release)

New UK Research Results Show 65+ Age Group Now More Reliant on Mobile ...
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Mobile Banking Transactions in the UK Grew Nearly 105% in 2013

Mobile Banking Transactions in the UK Grew Nearly 105% in 2013 | Contextual insights in banking | Scoop.it
UK mobile phone users appear to be adopting mobile banking, with the number of transactions via apps more than doubling last year. On top of mobile apps, banks are also using text messages to communicate with customers.
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Jumping on the omni-channel bandwagon? Here's how to keep the ride from ... - Financial Post

Jumping on the omni-channel bandwagon? Here's how to keep the ride from ... - Financial Post | Contextual insights in banking | Scoop.it
Financial Post
Jumping on the omni-channel bandwagon? Here's how to keep the ride from ...
Financial Post
The bank receives a daily flow of usage data across each channel generating real-time insights on a user's behaviours and needs.
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It's Time For A New Approach To Marketing | Forrester Blogs

It's Time For A New Approach To Marketing | Forrester Blogs | Contextual insights in banking | Scoop.it
It's time for a new approach to marketing, based on deep customer insights derived from a contextual, self-perpetuating, interaction cycle. Each interaction with your brand teaches you what a customer is trying to accomplish at ...
Personetics's insight:

Context and experience are joined together.

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Wake-Up Call for Retail Banks: How Long Will Customers Wait? - MarketWatch

Wake-Up Call for Retail Banks: How Long Will Customers Wait? - MarketWatch | Contextual insights in banking | Scoop.it
Wake-Up Call for Retail Banks: How Long Will Customers Wait?
MarketWatch
“Banks have ignored their customer service shortcomings for too long, and now they are paying the price,” said Ambrosino.
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Consumers Look for Banks with Mobile - MediaPost Communications

Consumers Look for Banks with Mobile - MediaPost Communications | Contextual insights in banking | Scoop.it
Consumers Look for Banks with Mobile
MediaPost Communications
Deep inside the Consumer Banking Insights Study conducted by Harris Poll for BancVue is an indication that mobile may be good for banks, at least for acquiring new customers.
Personetics's insight:

Consumers want mobile baking so they can see all their banking activities in one place, with 81% seeing that as important. Harris poll.

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Tapping Big Data Analytics to Acquire, Engage and Retain Customers

Tapping Big Data Analytics to Acquire, Engage and Retain Customers | Contextual insights in banking | Scoop.it
According to a recent McKinsey Global Institute Report, marketing and sales consume about 15 percent of costs for bank and insurance customers. Recognizing that acquiring each new customer can cost ...
Personetics's insight:

Combine Data Sources for More Targeted Promotions

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All Roads Lead to the Omnichannel - Banktech (blog)

All Roads Lead to the Omnichannel - Banktech (blog) | Contextual insights in banking | Scoop.it
All Roads Lead to the Omnichannel
Banktech (blog)
How to chase the savvy banking customer through an omnichannel strategy. Tags: Analytics ...
Personetics's insight:

An analytics engine is the “traffic cop” in an omnichannel platform, making sure that processes are executed properly between channels and services.

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Game of Thrones: Fintech Power Struggles in the Age of Digital Disruption

Game of Thrones: Fintech Power Struggles in the Age of Digital Disruption | Contextual insights in banking | Scoop.it
Changes in financial technology investments signal a major shift in power. Banks and credit unions must be prepared.

Via beyondthearc
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