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AP: United Airlines Customer Support Problems #airline @United #CX #custsvc #fail

AP: United Airlines Customer Support Problems #airline @United #CX #custsvc #fail | Connected Airline | Scoop.it

United Airlines passengers were still having difficulty getting a reservations agent on the phone and experiencing other glitches on Tuesday, more than three weeks after a computerswitchover that was supposed to make traveling better after the airline's merger with Continental.

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Connected Airline
Ubiquitous connectivity and increasingly sophisticated mobile devices will change every aspect of airline operations
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PR: Air Canada Selects AirVault® for Aviation Maintenance Records Management System #connected #airline #RM

AirVault today announced that Air Canada has licensed the AirVault Mx Records Management Solution to provide the airline with a new, centralized web-based aircraft record-management system.

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"Identified" != "mitigated". Hackers, FAA Disagree Over ADS-B Vulnerability #nextgen #security #risks

The FAA said that the ADS-B system is secure and that fake ADS-B targets will be filtered from controllers’ displays. “An FAA ADS-B security action plan identified and mitigated risks and monitors the progress of corrective action,” an FAA spokeswoman told AIN.

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JEPPESEN and BOEING launch first class 3 EFB Paper replacement enroute solution for the Commercial Aviation Industry

Designed for use with certified and fully integrated aircraft EFB systems, designated as Class 3, the Boeing Enroute Application provides an interactive, data-driven enroute display based on industry-standard navigation information from Jeppesens global enroute library. Optimized, vector image rendering of current Jeppesen chart data helps pilots to enhance the decision making process to maintain or improve safety standards.The option to eliminate paper-based materials in the cockpit helps increase operational efficiency through improved fuel efficiency and a reduction of overall costs.

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GOL selects SITA's new Electronic Flight Bag (EFB) solution for entire fleet - Travel Daily News International #EFB #aviation #connected #airline

GOL selects SITA's new Electronic Flight Bag (EFB) solution for entire fleet - Travel Daily News International #EFB #aviation #connected #airline | Connected Airline | Scoop.it

GOL Linhas Aereas Inteligentes, the largest low-cost and low-fare airline in Latin America, has selected global air transport IT provider SITA, and its technology partner Flightman, to provide applications and services for the electronic flight bags (EFBs) on board its entire fleet of 130 Boeing 737-NG aircraft.

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EASA sets out new EFB guidance as technology quickens - Flightglobal #aviation #EFB #safety

The European Aviation Safety Agency believes there is a pressing need to update approvals given the continuous technological progress and concern that improper use of electronic flightbags constitutes a risk to flight safety.

Electronic flightbags are moving away from simply being a more economical storage medium for charts and other paperwork, towards replacing some of the functions traditionally carried out by aircraft avionics.

"However, most of the time they are not manufactured according to the same design and approval standards as the ones that are used in the frame of airworthiness," says EASA.
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US airlines look to satellites for Wi-Fi Internet in the sky - Vancouver Sun #airline #wifi #ku #ka #satellite

US airlines look to satellites for Wi-Fi Internet in the sky - Vancouver Sun #airline #wifi #ku #ka #satellite | Connected Airline | Scoop.it

Because they have few limits on bandwidth and can transmit data when planes are flying over water, satellites are an attractive option for U.S. airlines that are still figuring out the best and most affordable ways to deliver Internet on flights.

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Seven Questions to Reinvent Airlines ~ Future of CIO #connected #airline #IT #IFE&C #industry #disruption

Seven Questions to Reinvent Airlines ~ Future of CIO #connected #airline #IT #IFE&C #industry #disruption | Connected Airline | Scoop.it

By transforming into more integrated platforms, Airlines can enjoy greater business continuity, higher levels of redundancy, and enhanced internal and external service performance. Those changes translate directly into a lower total cost of ownership, a clearer focus on mission-critical objectives and a more competitive position in the demanding global economy.

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Building a Mobile App Is Not a Mobile Strategy - Jason Gurwin - Harvard Business Review #connected #mobile #app #strategy #travel

Building a Mobile App Is Not a Mobile Strategy - Jason Gurwin - Harvard Business Review #connected #mobile #app #strategy #travel | Connected Airline | Scoop.it

Building a mobile strategy is more than just having your own application. It means working with third-party mobile apps, mobile ad networks, and using offline marketing to drive further use in mobile.

 

Here are four things to remember as you consider a mobile strategy — and some reasons why you should expand your mobile strategy past just your mobile app.

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Flight Focus partners with ETS Aviation for fuel efficiency - #PR #connected #airline #EFB #fuel

Stef Slavujevic, who heads the Global Sales and Business Development team for Flight Focus said, “This gives our clients a significant added value. Fuel efficiency is one of the highest priorities for airlines worldwide.... Through using our EFB platform, we solve the issues of gathering data required for Fuel Saving analyses. Our system feeds the data directly into the FuelSaver software, this can be done real time or post flight. It doesn’t get any easier than that.”

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Can airlines have their HD IFE cake and eat it too? - @APEXEditor's blog #connected #airline #IFE #h264 #mpg4

Can airlines have their HD IFE cake and eat it too? - @APEXEditor's blog #connected #airline #IFE #h264 #mpg4 | Connected Airline | Scoop.it

Completed standard is due in January 2013, but the time from standard to market implementation will add a year or so and a new Ultra High-Definition Television (UHDTV) standard is coming as well.

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First InFlight 911 Service Will Use FAA-Approved iPad to Communicate InFlight Emergencies #connected #airline #iPad

InFlight Labs, LLC, new proprietary product called "Inflight 911 Services™" which is scheduled to be released later this year has selected the FAA-approved iPad as their device of choice. Inflight 911 Services™ will leverage the aircrafts Wi-Fi Internet connection over the iPad's web browser to establish a top priority connection between aircraft personnel and the Inflight 911 Services™ administrative team.
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PR: Bump Networks Launches Travel App for iPhone, Air Advocate #connected #travel #mobile #app #airline

Bump Networks today announced the launch of Air Advocate, the mobile app that helps air travelers navigate through unpredictable flight changes. The app is designed for inexperienced travelers who aren't quite sure what to do in the event of a delay, cancelation or overbooked flight as well as for sophisticated travelers who want information real time and want to make changes quickly. It's the only mobile app that indicates when a flight is full.
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Let's hope so: Lightsquared antenna fix solves potential billon-dollar problem - VentureBeat #GPS #WAAS #4G #NextGen

Let's hope so: Lightsquared antenna fix solves potential billon-dollar problem - VentureBeat #GPS #WAAS #4G #NextGen | Connected Airline | Scoop.it

Lightsquared had run into trouble earlier this year over the signal jamming, but pointed the finger back at the GPS industry in a letter to the Federal Communications Commision. At issue was whether the wireless spectrum assigned to LightSquared, which would enable rural Americans to access wireless broadband Internet, was infringing on the spectrum of GPS providers.

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ADS-B In, Out, And Portable - AVweb #nextgen

A new product joining the ranks of ADS-B offerings may have particular appeal to individuals and operators that own multiple aircraft as well as renters who own none, because it s portable.
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Mesa Airlines Named First Regional Approved to Use Electronic Flight Bag - MarketWatch #connected #airline

"We are pleased Mesa was approved as the first regional airline to utilize the electronic flight bag. The introduction of this technology will enhance our reliability, eliminate the ongoing expense of producing and updating paper manuals, and be a welcomed tool for our flight crews," noted Jonathan Ornstein, Chairman and Chief Executive Officer of Mesa Air Group, Inc. "Mesa continues to explore ways to improve efficiency while maintaining the highest level of safety and customer service, and endeavors to set the standard for the regional airline industry," continued Ornstein.

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SITA: Survey Shows 93% of Airlines Choose Mobile Services as top IT investment #airline #it #mobile

Launching the 2012 Airline IT Trends Survey, Francesco Violante CEO SITA, said, “This year’s survey shows how airlines are committed to mobile across the whole business. Mobile apps are being used to improve the passenger experience, reduce operating costs and generate revenue. This is the second year that mobile services for passengers tops the list of investment programs and it is the adoption of mobile apps across sales, customer services and passenger processing that truly shows that airlines are committed to transformation.”

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AP: United Airlines Customer Support Problems #airline @United #CX #custsvc #fail

AP: United Airlines Customer Support Problems #airline @United #CX #custsvc #fail | Connected Airline | Scoop.it

United Airlines passengers were still having difficulty getting a reservations agent on the phone and experiencing other glitches on Tuesday, more than three weeks after a computerswitchover that was supposed to make traveling better after the airline's merger with Continental.

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Salesforce Service Cloud, customers take home CRM awards - CRMinnovation @KLM @salesforce #social #crm

With the Service Cloud and Radian6, KLM introduced the first social media-driven flight schedule, which led to scaled social media engagement across the airline and a new way to assist and delight customers. The company is now able to collect, track and trace all conversations in one place, which allows the airline to see any customer's social engagement history with KLM and measure overall brand sentiment on the Web.

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PR: Monarch Airlines Selects Goodrich SmartDisplay Electronic Flight Bag System #connected #airline #EFB

Monarch Airlines Limited has selected Goodrich Corporation (NYSE: GR) to provide SmartDisplay® Electronic Flight Bags (EFB) for its Airbus A300, A320, A321 and A330 aircraft. Monarch has completed initial installation of the system on an A321 and conducted a successful 2-month in-service demonstration period. SmartDisplay EFBs will be rolled-out across the Airlines' remaining Airbus fleet with planned retrofit completion by the second quarter 2012.

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How Bulk SMS Is Revolutionising the Travel Industry #mobile #SMS #connected #travel #marketing #deals

In recent years a quiet revolution in the travel industry, as companies increasingly turn to manage bulk SMS and exchange. It is believed that use almost 80% of the travel industry mobile messaging to communicate with customers, including big names such as Continental Airlines, Expedia, lastminute.com and Avis. Creating of alerts on discounts to book a 2-way messaging tickets or reserve a rental car, travel or updated information, text messages, change the way the travel industry are interacting with consumers.

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Boeing talks to pilots in flight to save fuel - Reuters #connected #airline $BA #datastream #operations #fuel #wx

Boeing talks to pilots in flight to save fuel - Reuters #connected #airline $BA #datastream #operations #fuel #wx | Connected Airline | Scoop.it

The plane maker is promoting a new program that funnels real-time updates on wind and routes to cockpits, where crews can tweak their flight plans to shave minutes and cut costs.

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Alaska Air Cargo Debuts 'Mobile Track' Cargo Tracking - Sacramento Bee #connected #airline #cargo #mobile #SMS #logistics

With the service, customers send a text message to Alaska Air Cargo with their air waybill number and receive a text response with tracking information regarding their shipment. The feature is designed for customers who are on-the-go and want to receive tracking information wirelessly. Customers can also access the same information on the www.alaskacargo.comtracking webpage.
Read more: http://www.sacbee.com/2011/11/16/4058679/alaska-air-cargo-debuts-mobile.html#ixzz1eRw5BBxD
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Air Arabia tests 'dPAVES' IFE on its A320s - Aviation International News #IFE #connected #airline

dPAVES, now in its second generation, centers on a high-definition media server with 160 gigabytes of solid-state digital audio and video storage capacity. It has integrated prerecorded announcements and music (PRAM) functionality and embedded Airshow moving map. The system allows users to handle updates themselves via the Rockwell Collins Content Services Group.

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Airport customer service agents go mobile - Future Travel Experience #connected #airline #mobile #tablet #CX #service

Airport customer service agents go mobile - Future Travel Experience #connected #airline #mobile #tablet #CX #service | Connected Airline | Scoop.it

At a time when airlines are finding more ways to reduce face-to-face contact with passengers at airports, expanding the number of self-service options with do-it-yourself baggage check-in and self-boarding gates, airlines such as Delta, American Airlines and Iberia are also investing in ‘mobile’ service agents to improve customer service. Equipped with handheld devices and bearing names such as Red Coats, YADAs, LineBusters or Experience Agents, these agents are trained to be pro-active, approaching passengers without waiting to be called upon.

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China Airlines selects Spafax to provide IFE content management - spafax #IFE #airline #entertainment #VOD #CMS

China Airlines selects Spafax to provide IFE content management - spafax #IFE #airline #entertainment #VOD #CMS | Connected Airline | Scoop.it

The agreement includes full operational support and technical services, including encoding of Hollywood movies, AVOD management, duplication, quality control and fulfillment.

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