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Mystery Shopping Is Hot Again!

Brand New Mystery Shopper. High Conversions. Minimal Refunds. Red Hot Sales Page. Quality Product. Exceptional Service. Must See! (Go to homepage now Mystery Shopping Is Hot Again!: Brand New Mystery Shopper.
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Service design and customer satisfaction in Lap...

Service design and customer satisfaction in Lap... | Conexperience | Scoop.it
Lapland Safaris started a service design co-creational project with the service design team from University of Lapland to increase the customer satisfaction.
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Iberia Airlines: nine key elements of local customer service and experience

Iberia Airlines: nine key elements of local customer service and experience | Conexperience | Scoop.it
The Spanish airline Iberia achieved the fastest social media response time of any European airline in 2013: 28 seconds.
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Amazon.com: The Service Startup: Design gets Lean eBook: Tenny Pinheiro, Joel Stein, Lucas Toledo: Kindle Store

The Service Startup: Design gets Lean - Kindle edition by Tenny Pinheiro, Joel Stein, Lucas Toledo. Download it once and read it on your Kindle device, PC, phones or tablets.
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Create Customer Loyalty through Journey Mapping - Live Webinars - Heart of the Customer

Create Customer Loyalty through Journey Mapping - Live Webinars - Heart of the Customer | Conexperience | Scoop.it
Customer journey maps are a great way to build customer-based capabilities. Learn journey mapping best practices in these live webinars.
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Customer Journey Mapping and the Government | Significant Feelings

Customer Journey Mapping and the Government | Significant Feelings | Conexperience | Scoop.it
Customer Journey Mapping & the Government #CustomerService #CustomerExperience CustomersJourney #Mapping #Article http://t.co/3s4VxSXz8I
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Customer Impact - 5 Mystery Shopping Myths – Busted!

Customer Impact - 5 Mystery Shopping Myths – Busted! | Conexperience | Scoop.it
Customer Impact - 5 Mystery Shopping Myths – Busted! http://t.co/XZa5BthxOO
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Employee journey mapping – the first step to getting customer journey mapping right - CallCentre.co.uk

Employee journey mapping – the first step to getting customer journey mapping right - CallCentre.co.uk | Conexperience | Scoop.it
Graham Frost argues that employee journey mapping is every bit as important as customer journey mapping (1st step in customer journey starts with the employee map http://t.co/YuJs6Uj0Jf)...
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What Heartbleed Revealed About Customer Experience - Re/code

What Heartbleed Revealed About Customer Experience - Re/code | Conexperience | Scoop.it
What Heartbleed Revealed About Customer Experience Re/code Heartbleed uncovered that very few businesses were prepared to quickly reach their customers in a crisis.
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Aktio investing in customer experience solutions for LatAm - Business News Americas

Aktio investing in customer experience solutions for LatAm - Business News Americas | Conexperience | Scoop.it
Aktio investing in customer experience solutions for LatAm Business News Americas Aktio is anticipating strong demand in Latin America in the near future for solutions in areas such as customer experience and big data, while today strongest demand...
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Customer Journey Mapping the Easy Way - Heart of the Customer

Customer Journey Mapping the Easy Way - Heart of the Customer | Conexperience | Scoop.it

Customer journey mapping can mean either a research-based map or a workshop. Learn how to integrate these two to create the greatest impact. (Journey maps are a critical tool in the #cx tool belt.

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Why Mystery Shopping is Important

Why Mystery Shopping is Important | Conexperience | Scoop.it
Everyone is talking about mystery shopping blog these d… (RT @eShoppingStores: #Shopping: Why Mystery Shopping is...
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Mapping the Multifamily Customer Journey: A Visual Guide

Mapping the Multifamily Customer Journey: A Visual Guide | Conexperience | Scoop.it
If you're interested in what a customer journey map looks like for the apartment industry, you won't want to miss next week's preview webinar of the A (AIM Post: Mapping the Multifamily Customer Journey: A Visual Guide
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CX is Not Equivalent to CS - Business 2 Community

CX is Not Equivalent to CS - Business 2 Community | Conexperience | Scoop.it
CX is Not Equivalent to CS
Business 2 Community
There are too many people who use the customer experience and customer service/support terms interchangeably.
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Iberia Airlines: nine key elements of local customer service and experience

Iberia Airlines: nine key elements of local customer service and experience | Conexperience | Scoop.it
The Spanish airline Iberia achieved the fastest social media response time of any European airline in 2013: 28 seconds.
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Customer Journey Mapping the Stanford Style | Significant Feelings

Customer Journey Mapping the Stanford Style | Significant Feelings | Conexperience | Scoop.it
Customer Journey Mapping the Stanford Style: Nice video describing the journey mapping tool as part... http://t.co/Zv8gaXdSJJ #crm #news
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Leveraging the customer journey map for optimum delivery (2)

Leveraging the customer journey map for optimum delivery (2) | Conexperience | Scoop.it
Customer's journey mapping has a lot of benefits, which include diagnosing problems and process flaws, breaking down silos within large organisations, fostering cohesion within a company. This is the focal point of business ...
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People Love You: The Real Secret to Delivering Legendary Customer Experiences | Social Media Today

People Love You: The Real Secret to Delivering Legendary Customer Experiences | Social Media Today | Conexperience | Scoop.it
If you’re looking to take your marketing efforts to the next level with advanced inbound or marketing automation, join us for a free webinar. (Deliver lasting customer experience!
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Employee journey mapping – the first step to getting customer journey mapping right - CallCentre.co.uk

Employee journey mapping – the first step to getting customer journey mapping right - CallCentre.co.uk | Conexperience | Scoop.it
Graham Frost argues that employee journey mapping is every bit as important as customer journey mapping (1st step in customer journey starts with the employee map http://t.co/YuJs6Uj0Jf)...
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Customer Impact - 5 Mystery Shopping Myths – Busted!

Customer Impact - 5 Mystery Shopping Myths – Busted! | Conexperience | Scoop.it
Customer Impact - 5 Mystery Shopping Myths – Busted! http://t.co/XZa5BthxOO
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BMW Radically Rethinks The Car Buying Experience

BMW Radically Rethinks The Car Buying Experience | Conexperience | Scoop.it

Brands that fail to improve the experience at every touch point run the very real risk of losing the loyalty of their customers.

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BMW Radically Rethinks The Car Buying Experience

BMW Radically Rethinks The Car Buying Experience | Conexperience | Scoop.it
Brands that fail to improve the experience at every touch point run the very real risk of losing the loyalty of their customers.
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AstraZeneca Jobs - Manager of Service Design (Global Commercial Operations)

The Manager of Service Design (Global Commercial Operations) is a vacancy at our Wilmington, United States location. (#Marketing #Job in #Wilmington , DE: Manager of Service Design (Global Comm...
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9 Tips For Staying Motivated When You Work From Home

9 Tips For Staying Motivated When You Work From Home | Conexperience | Scoop.it
Working from home offers a level of freedom that can make you more productive, but it can also be isolating and distracting. Here's how to stay focused.
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Customer Journey Mapping the Easy Way - Heart of the Customer

Customer Journey Mapping the Easy Way - Heart of the Customer | Conexperience | Scoop.it
Customer journey mapping can mean either a research-based map or a workshop. Learn how to integrate these two to create the greatest impact. (Journey maps are a critical tool in the #cx tool belt.
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