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Social Graphs of On-line Communities and Social Networking Sites

Social Graphs of On-line Communities and Social Networking Sites | computers | Scoop.it
Understanding how on-line communities and social networks can be mapped, measured and managed (@hillaryboucher It is good to be a lurker!
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Rescooped by George Boyce from Online-Communities
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How Well Do You Know Your Customers?

How Well Do You Know Your Customers? | computers | Scoop.it
Gone are the days when businesses could rely on crafty salesman alone to sell their products and services: today's customer is only a click...

Today's customer is only a click away from obtaining a huge variety of information about your brand and the things that you sell.

This highly informed customer wants you to know as much about them as they know about you.

This is because great interactions with customers begins with knowing your customers wants and needs.

Given that you aren't able to meet each and every one of them, how can you achieve this?

The answer is through research: studies in social psychology and customer satisfaction reveal consistent patterns of human behavior and the thoughts that people hold about the brands they interact with.

Help Scout showcases in this Infographic, 10 of the most important things that your customers wish you knew about them

 

By Help Scout. http://bit.ly/Oq55cy

Source. http://bit.ly/PkskHl


Via maxOz
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Wendy Michele Heilig's curator insight, December 13, 2012 5:11 PM

Great perspective on customer service and its importance - face to face or online.

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Time-Spent-Statistics-On-Social-Networks-538x354.jpg (538x354 pixels)

Time-Spent-Statistics-On-Social-Networks-538x354.jpg (538x354 pixels) | computers | Scoop.it
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6 Questions To Ask Before Starting An Online Community - Business 2 Community

6 Questions To Ask Before Starting An Online Community - Business 2 Community | computers | Scoop.it
6 Questions To Ask Before Starting An Online Community http://t.co/4EoMtzlcwY #SM
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How Much Time Do You Spend On Social Networking?

How Much Time Do You Spend On Social Networking? | computers | Scoop.it
Social Media and Social Networking now accounts for 18% of time spent online, according to this Infographic by Morrison Foerster Socially Aware Blog.

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John van den Brink's curator insight, November 29, 2012 4:58 PM


John van den Brink's comment, November 29, 2012 4:59 PM
Great Infographic, thank you!
Jesús Hernández's comment, November 29, 2012 5:04 PM
Yes!! Great Info!!!