Next Big Sound's Head of Engineering Dave Zwieback cautions against the perils of blame — and shares how to circumvent them to build a more resilient company.
The only way to extract a full account of what happened is to remove blame and punishment from our retrospectives.
If we want to make our systems and companies more resilient, we have to not wish away the failure, but learn and improve from it.
Choose reconciliation over retribution when something goes wrong. You’re less likely to lose people and lessons.
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