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Competitive Edge
Creating your Unique Value Proposition to gain your Competitive Edge.
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54 Mistakes of a Startup CEO

54 Mistakes of a Startup CEO | Competitive Edge |
Here's a running list of my mistakes at CB Insights. They span all facets of building a company – everything from HR to culture to product to sales to operations to admin.

We’re having a pretty great year at CB Insights – revenue is up, the team is growing and we’re executing at a high level.

But things weren’t always good.

We’ve had lean times and made many, many mistakes. Most were the result of things I did (or didn’t do) and I’ve been keeping a list of my screw-ups as a reminder to myself.

With that in mind, and as the new year approaches, I thought I’d share my list more publicly as a reminder to myself and as a public way for the team to keep me honest. For other entrepreneurs, I hope this list is useful, provides a laugh, or lets you see that you’re not the only one.

As you’ll see, my screw-ups span all facets of building a company – everything from HR to culture to product to sales to operations to admin. I am what you might call “multi-talented.”

So here they are in no particular order, bucketed by category.  You’ll notice that some of these screw-ups sorta contradict each other. Yup – building a company is messy. Read more:

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Growthink really understands how to create compelling business plans and raise capital, and Growthink's Capital Raising Products succeed in infusing this knowledge.
-John Morris
Managing Director, GKM Ventures,
Board of Governors, Tech Coast Angels

Via ukituki, Business Credit
Marc Kneepkens's insight:

And mistakes we'll make. This CEO kept track of them and made a great list. Good stuff to learn from and shorten the learning curve.

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Success Will Never Come to Entrepreneurs Who Do These 10 Things

Success Will Never Come to Entrepreneurs Who Do These 10 Things | Competitive Edge |
There will always be winners and losers. Make sure you don't end up the latter.

Whether we are talking about a football game, an election or an entrepreneurial journey, one thing is certain -- there are going to be winners and there are going to be losers.

Want to stack the odds of being a successful entrepreneur in your favor? You can start by taking note of the following 10 things that you should never do.

1. Be jealous or envious

Seeing other people around you succeed should motivate you, even if they are your competitors. You should understand that every single person has the ability to become successful, and wasting time focusing on other people’s success or achievements will just sidetrack your own progress.

2. Look back

You are going to face hard times, difficult decisions and possibly even failure at some point. Don’t let small bumps in the road stop your forward progress. Find ways to maneuver around obstacles and continue to push forward, never looking back.

3. Make excuses

If you make a bad decision and screw up, own it. If something doesn’t work out as planned, don’t look for excuses. Search for the cause of the problem and chalk it up to a valuable business lesson. If you identify and own the problem you will not make the same mistake again. If you are constantly making excuses for your mistakes, you will continue to make them because you haven’t properly identified the root of the problem.

4. Stop learning

Your age, years of experience or level of success should never prevent you from learning. There isn’t a single person on this planet who knows everything. We can all continue to learn and be inspired from other entrepreneurs, whether they are billionaire household names or those just starting his or her entrepreneurial journey. 

5. Associate with negative individuals

People who constantly make excuses, complain and have a negative outlook should be avoided like the plague. We all know people like this. No matter what you say or what the situation is, they always chime in with negativity. People like this are a cancer and their negative aura can rub off on you. Surround yourself with like-minded individuals that are as focused and determined as you are.

6. Wake up without a plan

Time management is a crucial part of being an entrepreneur. There are only so many hours in a day, so to be efficient you need to know what your goals are and what tasks you need to get done prior to starting your day. If you are scrambling to create a plan of attack every day you are going to be in trouble. End each day by mapping out the following day’s to-do list.

7. Be scared to make changes and adapt

You need to be willing and able to adjust your plan and overall strategy, because there is a very good chance that you will need to adapt to maintain success in the future. Imagine if Apple never adapted and just stuck to making computers? After releasing the iPod it started manufacturing smartphones, tablets and now are releasing its first wearable technology, the Apple Watch. Once just a computer company, it is now a consumer-electronics powerhouse. 

8. Let your bark be bigger than your bite

Successful entrepreneurs don’t sit back and talk about what they are going to do. They plan, follow through and conquer. Nothing is going to get accomplished just by talking about it, and nobody is going to be impressed with words alone. 

9. Focus solely on dollar signs and decimal points

Instead of chasing the money, focus on creating products and services that make a difference and provide value. If you do this, the money will come. I would be lying if I said the goal of my company wasn’t to make money, but focusing on providing a great service paves the path for the money to follow.

10. Let failure stop you

Most statistics state that eight out of every 10 new businesses fail. Successful entrepreneurs go into everything knowing that there is a chance of failure. If in fact they fail it is viewed as part of their growth and they keep plugging along.

James Dyson is a perfect example, as his first 5,126 prototypes were failures, but the 5,127th one worked and went on to become the top-selling vacuum in the U.S. He is now worth $4.5 billion because he never once let failure stop him.

What are some others things that successful entrepreneurs should never do? Share your own in the comments section below.

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Marc Kneepkens's insight:

Don't end up with the losers. No mistakes.

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7 Warning Signs Before Your Startup Fails

7 Warning Signs Before Your Startup Fails | Competitive Edge |
A startup can be seen as a series of trials and errors - some things work others do not. Here are some early warning signs that you might be in trouble.

Andrew Condurache is the founder of Closed Club, a startup that archives closed down startup products and key lessons learned

A startup can be seen as a series of trials and errors – some things work others do not, but you keep pushing on. Sometimes you think you are on the right path and everything is going smoothly… then out of nowhere, an unexpected obstacle stares you right in the eye. What do you do?

Below are some early warning signs that you might be in trouble.

1. Your sales cycles or customer acquisition time is getting longer

You may have launched an awesome product, received a lot of buzz and lots people signed up to your mailing list. However, you have noticed your acquisition rates are declining or are starting to take longer than previously.

2. You don’t really know your end user

You created something that you assumed people wanted, people told you they wanted it before you built it, you built it then people said “Cool, I will probably use this one day, good luck with it all!”

You are still trying to work out why a gush of users didn’t come flocking with open arms.

3. Your market is gradually shrinking

Being in a market that has declining demand rates is not a good idea if you want sustainable long term growth. If you have noticed demand decreasing and it’s nothing to do with your product, competitiveness or pricing strategy, it’s time to rethink the industry you’re in.

Declining demand is an early warning sign that you might need to consider diversifying into a new market or pivot away from the product or service you currently offer.

4. You don’t have time to focus on your core product

You understand the product is paramount to your success; however, unexpected things have popped up which means that resources and time are now getting allocated to something else.

When you deviate away from improving upon your core offering, i.e. your product or service, you might find yourself in trouble later on. Competitors might “come out of nowhere” with a better product offering while you were focusing on “more important things.”

5. You have no real plans for monetization

It’s okay if you don’t want to monetize your product immediately or in the near future, but experimenting with potential monetization options early on gives you insight into probable scenarios regarding how you could profit in the future.

Expecting to just flip a switch on when the “time comes” is slightly naive and you might find yourself with unexpected obstacles. Experimentation improves your learning curve and provides greater insight when you do decide to monetize if you have not already done so.

6. Price wars are coming your way

When you start feeling your competitors squeezing your last drip of margin real tight, you’re most likely experiencing a price war. This occurs for many reasons, one of which could be that you are in a commodity market, a market driven purely by price differentiation.

This could be okay if you are prepared to fight back with an ever declining pricing strategy. If you are not in that position, you might find yourself in trouble.

7. You are getting bored of it all

If you are finding that the excitement of running your business is wearing off and the thrill behind creating something of long term value is depreciating, then you’re more than likely in trouble. This is a very early sign of the potential demise of your business.

If you’re not passionate about your company anymore, it will show in your product and the way you manage your business.

Watching your startup decline is not easy, but as many entrepreneurs will tell you, failure teaches you to succeed. Don’t be discouraged if you find yourself in this position – you may just be experiencing a little serendipity and all might work out in the end.

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Marc Kneepkens's insight:

Warning signs to know about early and make adjustments or pivots.

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20 Signs You’re Succeeding In Life Even If You Don’t Feel You Are

20 Signs You’re Succeeding In Life Even If You Don’t Feel You Are | Competitive Edge |
Do you feel like a failure sometimes? Don't worry, here are 20 signs that you are probably succeeding a lot more than you think you are.

We all feel like failures from time to time. While this is a normal feeling, you have to find a way to see yourself and your life from a different perspective. Sometimes we ignore the “little things.” Just because you are not a millionaire, don’t live in a mansion, and you don’t drive a fancy car, that doesn’t mean you’re a failure. In fact, it’s quite the contrary.

Here are 20 signs that you are succeeding in life:

1. Your relationships are less dramatic than they used to be.

Drama is not maturity. As we age, we should develop maturity. So maybe your relationships were drama-filled in your past, but if you have moved beyond that, then you are successful.

2. You are not afraid to ask for help and support any more.

Asking for help does not equal weakness. In fact, it is a strength. No person has ever succeeded in isolation. It takes teamwork to accomplish goals.

3. You have raised your standards.

You don’t tolerate bad behavior any more – from other people, or even yourself. You hold people accountable for their actions. You don’t spend time with the “energy vampires” in your life anymore.

4. You let go of things that don’t make you feel good.

No, this is not narcissistic even though it might seem like it. Self-love is success. Love yourself enough to say ‘no’ to anything that doesn’t make you happy, doesn’t serve your purpose, or drags you down.

5. You have moments where you appreciate who you see in the mirror.

Ideally, you should appreciate who you see in the mirror at every moment. But even if that doesn’t happen, if you do it more than you used to, then that is success. Love yourself. You are awesome.

6. You have learned that setbacks and failureare part of self-growth.

Not everyone can have success 100% of the time. That’s just not realistic. Life is about victories and losses. So look at your setbacks as stepping stones to something better. In reality, there really is no such thing as as setback. It’s all just part of a wondrous journey.

7. You have a support system that includes people who would do anything for you.

If you have figured out the people who “have your back” and recognized the ones who only pretend that they do, then you have succeeded. This is a painful realization, but once you learn to see the signs of betrayal, you can stay away from those people.

8. You don’t complain much.

Because you know there really is nothing to complain about. Unless you really have gone through some horrific life experience and had unimaginable losses, most of what we all experience on a day-to-day basis is just mundane. And successful people know that. And they live in a space of gratitude.

9. You can celebrate others’ successes.

Just because other people succeed, that doesn’t make you a failure. Applaud the people who rise to the top. The more positive energy you give to other people’s victories, the more you will create your own.

10. You have passions that you pursue.

You are not stagnant. You know you have something wonderful to contribute to the world. You have unique talents and gifts. Not only do you know that, you pursue it.

11. You have things to look forward to.

If you don’t have exciting things going on in your life that you are eagerly anticipating, then you are slowly dying inside. Successful people create goals that they are passionate about pursuing. They let this excitement drive their life.

12. You have goals that have come true.

Even though “failures” are a part of life, you have stuck to your goals and dreams long enough to make them come to fruition. You have  some tastes of victory. It fuels you.

13. You have empathy for others.

A person without empathy is dead inside. Empathy equals spreading love and positive energy into the world. Successful people know this. They love others as if they are family.

14. You love deeply and open yourself up to be loved by others.

Love is risky, and sometimes scary for people. It’s the one thing we all strive for, but it’s also intimately tied to the one thing we fear the most – rejection. If you open your heart enough to love and be loved, then you are successful.

15. You refuse to be be a victim.

You know that life doesn’t always happen to you. Many times, you are a co-creator of your life experiences. Successful people know this and refuse to be kept down by life experiences. The rise up and conquer anyway.

16. You don’t care what other people think.

You know you can’t please everyone. You know that the standards with which society judges people is many times unrealistic. So you just keep true to yourself and love the person you are.

17. You always look on the bright side.

Life can be full of disappointments – if you choose to see them that way. Otherwise, they are learning opportunities. No negative experience is ever wasted as long as you learn from it.

18. You accept what you can’t change.

Let’s face it – there many things you can’t change in life. All you can change is how you view what happens. If you can change your negative perspective on situations to a positive one, then you are successful.

19. You change what you can.

And let’s face it again – there are many things you can change in life. Successful people don’t sit around accepting the negatives that are changeable. They get out there and do something about it!!

20. You are happy.

To me, this is the ultimate definition of success. It doesn’t matter what the balance is in your bank account, how big your house is,  or how many fancy vacations you take. If you are happy, then you are succeeding in life.

Even if you don’t see yourself in many of these 20 things, don’t fret. It’s okay. Be happy that you see yourself in just a few. In time, the rest will come. You just need to keep moving onward and upward.

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Via massimo facchinetti
Marc Kneepkens's insight:

Very often things like 'feeling good', 'being healthy', 'being happy', are not very obvious, or are just there when there are no negative symptoms or pain. You function and move ahead and focus. It's only when we're out of 'sync' that we become aware of our situation.

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Common Small Business Pitfalls to Avoid - I Sold My Business Blog

Common Small Business Pitfalls to Avoid - I Sold My Business Blog | Competitive Edge |

According to Business Insider, there were approximately 543,000 new businesses that opened each month in 2013. With such a high number, we can presume there are thousands of people who dream about owning their business. However, 3 out of 10 businesses that opened closed within 2 years. This could mean that many business owners weren’t

able to enjoy their businesses for a long time.

There are a lot of perks that come with being your own boss. Among them are taking full control of your life and having more flexibility, but it also comes with responsibility. Following are few listed things to avoid before setting up a business to evade bankruptcy.

To read the full article, click on the title or image.

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Marc Kneepkens's insight:

First tip in the article:

Launching with no plans
The biggest mistake most business owners often do is venturing into a business without any plans. As Benjamin Franklin said, “If you fail to plan, you are planning to fail.” This is also true for starting and running a business. If you just open a business willy-nilly, you can’t expect your business to bloom for a long time. In fact, you’re even lucky if your business survives up to 1 year without a good plan.

It is necessary to plan before launching your business. Although planning may take some time and seem tedious as you would need to do extensive research to come out with a viable and sustainable business idea, it is far better than to hang on the cliff of bankruptcy once you’ve opened your business.

Do yourself a favor and write a business plan, if not for funding, do it for yourself. It challenges you to think through a lot of aspects of the business. You can get free business plan templates on my site:

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Paul Graham's Startup Survival Rules 

Paul Graham's Startup Survival Rules  | Competitive Edge |
Based on Y Combinator's cofounder Paul Graham's "Startups in 13 Sentences" we shared startup survival tips for startups

When things get difficult, sometimes you have to whip out the old survival guide to make sure your startup gets through a challenging phase in your business. That’s why we are sharing this guide with entrepreneurs, based on Y Combinator’s cofounder Paul Graham‘s “Startups in 13 Sentences“.  He shared 13 tips you every entrepreneur should live by:

Pick Good Cofounders

Sometimes the problem lives within. Finding a good cofounder is not always easy, and just like finding a partner in love, finding the right business partner takes time. Graham says that, “the success of a startup is almost always a function of its founders,” and we couldn’t agree more.

Launch Fast

You don’t really know what your customers want until you launch. Launch before you get used to not being useful.

Let Your Idea Evolve

Many successful startups changed their ideas fundamentally. Pivoting is part of your startup growth, and sometimes you just have to let that initial idea go.

Click image or title to

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Growthink really understands how to create compelling business plans and raise capital, and Growthink's Capital Raising Products succeed in infusing this knowledge.
-John Morris
Managing Director, GKM Ventures,
Board of Governors, Tech Coast Angels

Via StartupYard
Marc Kneepkens's insight:

Live by simple rules, Paul Graham understands that.

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Little’s Law Is Big For Startups | TechCrunch

Little’s Law Is Big For Startups  |  TechCrunch | Competitive Edge |

Traffic, traction, growth. We all know that these terms are prerequisites to success. As we launch our startups we hope for initial customer acceptance, which would lead to traffic, traction and growth (TTG). In some cases, we’re willing to pay for traffic. In most other cases, we work around the clock to ignite organic TTG.

When we read about the successful co-founders of a Yelp, Pinterest, or WhatsApp, we find ourselves inspired by their drive and intellect, but we often leave wondering what it really was that gave these startups the astronomical TTG that we all want. There’s certainly no shortage of ideas and opinions about how one startup achieved success, but as analytical founders, the prescribed path from “good to great” often does not satisfy us. We crave more mathematical guidance.

One discipline to turn to in order to understand the underlying mechanics of business is operations research (OR).

OR principles not only guide us to optimize and run our businesses smoothly but also provide us with statistical analysis of underlying business concepts via modeling and simulation. One of the most interesting studies in OR which provides relevant guidance to today’s applications is queuing theory. And inside queuing theory, Little’s law is a hidden gem that gives us profound hints on where to focus to achieve superior traffic, traction and growth.

Queuing theory in its simplest terms tackles problems within the context of the following flow in a store:

Arrival –> Service–> Departure

In a queuing system, there are items that arrive at some rate to the system. Then they depart. An item can be a customer or inventory. When we think about it, this is exactly what we have on a website or app. Visitors arrive, they stick around for a while, then they leave. The most valuable company is the one with the most visitors that stay the longest.

Little’s Law says that, under steady state conditions, the average number of items in a queuing system equals the average rate at which items arrive multiplied by the average time that an item spends in the system.


L =average number of items in the queuing system,

W = average waiting time in the system for an item, and

λ =average number of items arriving per unit time, the law states the following:

“The long-term average number of customers in a stable system is equal to the long-term effective arrival rate multiplied by the average time a customer spends in the store.”

This statement sounds trivial. Its magic, however, lies in the simplicity that the relationship is not influenced by the service distribution, service order or anything else. It’s not influenced by the color of the site, the distribution of the content or the price of the product. The only thing that matters is how fast the visitors are coming and how long they’re staying. Everything else is secondary. Little’s law doesn’t only apply to queues in physical stores; it applies to networks and to any system where there’s a flow of items.

To examine a real-life situation, it’s safe to claim that Google, as a search engine, has the highest arrival rate of visitors, namely λ. But the visitors don’t stick around much. They quickly click through to another site via organic or paid links. Then they come back later for another search only to leave quickly. Google has done a phenomenal job at building up that arrival rate that made the company what it is today. But take a look at the acquisitions, research or any other top initiative at Google, and you’ll easily see that all of them target the second part of Little’s law: W, the average time a customer spends at a Google property, whether that’s email, phone, calendar or web browser.

According to Comscore, Google received about 13 billion search queries in March 2014. This translates to 433.3 million queries per day, 18 million per hour, 300 thousand per minute and only 5,000 per second. A quick comparison to Bing looks like this:


Number of search queries

TimeframeMicrosoftGooglePermonth3,600,000,000.0013,000,000,000.00Per day120,000,000.00433,333,333.33Per hour5,000,000.0018,055,555.56Per minute83,333.33300,925.93Per second1,388.895,015.43Per millisecond1.45


One wonders if Bing at any point exceeded Google’s 5,000 per second search rate. If yes, that’s good for Bing and bad for Google and it’s crucial to figure out why that jolt happened at that particular second. Investigating short bursts of higher-than-usual traffic leads to significant hints versus observing daily or monthly numbers.

Now consider Facebook. Facebook has both great arrival rate and time spent in “store.” But its customer arrival rate (λ) is not as high as Google’s. This is why all the top acquisitions and projects at Facebook target increasing the arrival rate. We visit Facebook a few times a day and stick around a little bit but then we quickly jump to a Google search.

Operation managers and entrepreneurs are more concerned with the throughput rate rather than the arrival rate. But the throughput rate is important only if there is arrival. Arrival is certainly a binary function without which there’s no usefulness. Once visitors arrive, the key metric to monitor is how fast they arrive, not how many.

Here are three implications of Little’s law as it applies to startups:

  1. For investors evaluating startups, it’s best to examine traffic figures at the lowest level of granularity possible. Even if the monthly uniques are low, surges in traffic at much smaller time intervals provide traces of higher value. The reverse is also true. Dips in arrival rates may suggest potential problems.
  2. For an entrepreneur, instead of focusing on the monthly stats, working on how to increase the searches per second is a healthier effort — particularly for those wanting to disrupt a certain market. The traffic numbers may be up and down and all over the place throughout the month, but it is the peaks of high traffic per second (or millisecond) that deserves the attention.
  3. It’s important to focus on why and how the influx of visitors surged in the smallest time frame available. Work to figure out ways to sustain that instead of focusing on monthly uniques.

Little’s law provides hints for social or viral growth, too, because in both cases, influence is spread out in short bursts as people visit the site/page/app almost all at the same time. Viral influx is the dream of a startup and after that, some level of stickiness is required to keep people around. But early traction trumps great content. Normalizing your metrics over time and looking at meaningful windows of time are a lot more useful than just looking at long-term averages.

If you’re hungry for analytical insights on traffic, traction and growth, look no further than queuing theory and particularly Little’s law. For those of you interested in the mathematical proof of Little’s law, here’s the link to Professor Little’s 2011 paper celebrating the 50th anniversary of his theory.

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Startup experts talking formulas...

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Failure is good, but here are 10 mistakes your startup should never make

Failure is good, but here are 10 mistakes your startup should never make | Competitive Edge |
If you believe you need to fail before you can succeed, at least make sure you fail in an original way.

Failure is the fertilizer of Silicon Valley, or so we would have you believe. Like fraternity hazing, we take excessive pleasure in warning plebes (aspiring entrepreneurs) that 80 to 90 percent of all startups fail.

But failure, when you get right down to it, is neither inevitable nor anything to brag about. As Silicon Valley veterans — Oracle, Sun, SynOptics, and over 40 startups and tech giants — we’ve had ringside seats to some of the greatest successes and flame-outs in tech history. And while everyone associated with technology startups knows that you need to kiss a few frogs at times, we’ve created an early warning ‘failure list’ that we consult before we pucker up:

  1. It’s the technology, stupid. If they take this approach, they’re lost before they start — and yet it’s the single largest startup sin. The founders have spent years creating their technology and so assume it’s as compelling to others as it is to them. It isn’t. It’s not what the technology can do (speeds and feeds), it’s what it can do for the customer. Solutions sell, technology doesn’t.
  2. Make the CEO a rock star. Too many first-time CEOs think they’re the next Steve Jobs — down to the bullying behavior and grandiose statements. But even Jobs had his Wozniak. VCs invest in teams, not individuals. As Walter Isaacson’s new book The Innovators attests, if a CEO doesn’t bring in a strong exec team, listen to them, and share the credit, the startup will soon be a true one-man operation for all the wrong reasons.
  3. Spend early and big on branding. Don’t create your brand in a cocoon, or with the help of a high-priced branding agency. Let it evolve organically, based on your company culture and customer reactions. The resulting brand will be truer — and cheaper.
  4. Give the UX director power over the brand. A powerful UX director, strong on visuals and light on Marketing, can do great damage to your marketing efforts. If you’re not going to let your VP of Marketing design your UX, don’t let your UX director have control over your brand.
  5. Let your people choose their own job titles. Then consider what titles like “sales guru” and “growth hacker” are costing you in enterprise sales.
  6. Print T-shirts to mark product milestones instead of customer milestones. The more t-shirts your company has before its first major sale, the quicker investors should head for the door.
  7. Go virtual from the start (flex time over face time). This is a tough one, since we know how hard it is to hire these days, especially with Google and Facebook poaching the best talent. But hiring remotely from the start is a recipe for failure. Too many of a startup’s best ideas happen in ad hoc meetings and shared work space. Bottom line: Face time trumps flex time, at least in the early, formative days of a startup.
  8. Revise your value proposition early and often. Many companies, having read The Lean Startup, think that just because they can throw their product out into the market, gauge initial reaction, and quickly respond, they can do the same with their core value proposition to the customer. Nope. Playing with your core customer value doesn’t make you look responsive, it makes you look indecisive. Challenge and iterate your positioning and messaging before you launch, then go through one sales cycle before you make any major changes.
  9. Leadership, not management, is the key to success. “Vision” (usually the domain of the CEO) is critical to a strong launch. But once you’ve had a strong start and early sales success, it’s time to focus on growth and execution. The days of everyone reporting to the CEO are over, as are the days of the CEO making every major decision. It’s time to manage — in some cases ‘manage managers’ — an entirely new (and essential) skill. If the CEO can’t make the transition, make him/her ‘Chief Evangelist’ and find a new CEO.
  10. Let your Board of Directors be very hands-on. The more you see board members on-site at a startup, the better the chances that the company is flailing. A strong CEO needs to rely on the BOD without depending on them.

So, if you believe you need to fail before you can succeed, make sure you fail in an original way. Because all of the above are avoidable.

Tom Hogan and Carol Broadbent are the founders and principles of Crowded Ocean, a Silicon Valley marketing agency that has launched over 30 startups, with 10 of those companies being either acquired or gone public.

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Marc Kneepkens's insight:

Wow! Lots of wisdom and experience here. Startups, listen to this.

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20 Quotes To Turn Your Obstacles Into Opportunities

Adapted from "The Obstacle Is The Way: The Timeless Art of Turning Trials into Triumph"

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Via Justin Jones
Marc Kneepkens's insight:

Every step is learning. Failure is part of the learning process. Great slideshare.

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