Nitto Tire, a leading innovator in high performance tires, has launched a new Ambassador program as the latest extension of its dynamic community (Ambassador Program as Latest Addition to Social Engagement and Community Building Efforts
BRILLIANT! "... we have to explore new ways to facilitate communication with our 3.2 million loyal fans,"
Daily News & Analysis An ounce of empathy, a dash of humanity Daily News & Analysis It is not the money that the hospital has given which makes me happy. It is the blessings they have showered for me and my family that makes me happy.
A closer look at our own experiences as well as research data suggests that the secret to lasting happiness does not lie in any goods, relationships or achievements, but rather in what we can give: not just material gifts, but gifts of time, gifts of love, gifts of ourselves. Compassion and service don’t justmake us happy but they also have a host of other associated benefits and may even contribute to a longer life. Here’s how:
"Compassion and service don’t just make us happy but they also have a host of other associated benefits and may even contribute to a longer life." This lines up with Robert K. Greenleaf and Servant Leadership quite nicely.
So I’ve been deep diving into Twitter for a month and am starting to see patterns. For a lot of users, this is not going to have any more value than what they expect. Equivalent of waving hello to a neighbor or making small talk. Some connect on a...
Not your average Twitter Article. Rather, a solid piece on how to build business through human connection. Favorite part? :"Powerful and lasting relationships can be built with a fleeting feed when the interaction is genuine and personal."
Compassionate workplaces - good for employees AND the corporate bottom line.
Managers often mistakenly think that putting pressure on employees will increase performance. What it does increase is stress—and research has shown that high levels of stress carry a number of costs to employers and employees alike.
Stress brings high health care and turnover costs. In a study of employees from various organizations, health care expenditures for employees with high levels of stress were 46 percent greater than at similar organizations without high levels of stress. In particular, workplace stress has been linked to coronary heart disease in retrospective (observing past patterns) and prospective (predicting future patterns) studies. Then there’s the impact on turnover: 52 percent of employees report that workplace stress has led them to look for a new job, decline a promotion...
This is the kind of dialogue we are trying to promote at the Compassion and Business Conference on April 30 at Stanford University, hosted by the Center for Compassion and Altruism Research and Education (CCARE), of which I am the Associate Director.
by Emma M. Seppala, Ph.D.
Culture of Empathy Builder Page: Emma Malcolm Seppala
IT Business Edge Contact Centers: Why Customer Engagement Initiatives Fail IT Business Edge Organizations across a wide range of industries are making significant investments in technology to improve their engagement with customers and the overall...
"A 2011 study by Ventana showed that “34 percent of enterprises must get data from six or more systems to produce their analytics.” Today’s business software does not capture the true richness and complexity of customers. It captures data – not context. "
Turning Twitter Experiences into Meaningful Customer Engagement - CMSWire CMSWire It's no secret that Twitter has become a popular platform for users seeking customer support or venting customer experience frustrations.
A new feature from FanAppz that might change this? "We all know that people can ReTweet without clicking through or can share information without attributing specific mentions to a company, which can make it difficult to understand social ROI or track customer sentiment."
Can your business make huge gains by building authentic relationships with every single enthusiastic user? Even the non-paying ones? Is it worthwhile to spend time injecting your brand with (Can you make your brand a global cult?
A great question: "
Is it worthwhile to spend time injecting your brand with intangible elements like passion, empathy and heart?"
Google Drive got some new collaboration features today. Not only will you see profile pictures of people viewing your document, but you can start a group chat with one click. Check out the Google Drive Blog for more info.
Having used the older version of this (Google Docs) and now, more recently using drive with clients, I can say this new update is fantastic!
The business world is very rational. Operational excellence, financial mastery and technology savviness have become pre-requisite not to stand out as a winner but to be allowed to compete.
I like the idea of cross-cultural co-creation. Something I think we need more of: “It is one thing to have a strategic intent and it is another to see a broad range of how that strategy can come to life from multiple cultural perspectives,”
Attensity's newest version of Respond uses natural language-based analysis to derive insights from any form of text-based data. (Attensity Uses Social Media Technology for Smarter Customer Engagement: Attensity's newest version of Respond ...
OODA Loop being replaced by LARA as tool in Social Media Monitoring?
"Its product Respond uses natural language-based analysis to derive insights from any form of text-based data and among other results can produce analyses of customer sentiment, hot issues, trends and key metrics. The product supports what Attensity calls LARA – listen, analyze, relate, act – which is a form of closed-loop performance management."
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