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The Unexpected Benefits of Compassion for Business

The Unexpected Benefits of Compassion for Business | Community Connection | Scoop.it
Compassionate workplaces - good for employees AND the corporate bottom line.

 

Managers often mistakenly think that putting pressure on employees will increase performance. What it does increase is stress—and research has shown that high levels of stress carry a number of costs to employers and employees alike.

 

Stress brings high health care and turnover costs. In a study of employees from various organizations, health care expenditures for employees with high levels of stress were 46 percent greater than at similar organizations without high levels of stress. In particular, workplace stress has been linked to coronary heart disease in retrospective (observing past patterns) and prospective (predicting future patterns) studies. Then there’s the impact on turnover: 52 percent of employees report that workplace stress has led them to look for a new job, decline a promotion...

 

 This is the kind of dialogue we are trying to promote at the Compassion and Business Conference on April 30 at Stanford University, hosted by the Center for Compassion and Altruism Research and Education (CCARE), of which I am the Associate Director.

 

by Emma M. Seppala, Ph.D.

 

Culture of Empathy Builder Page:  Emma Malcolm Seppala

http://j.mp/NdBlho

 


Via Edwin Rutsch
LeanneStewart's insight:

Compassion and empathy can also be translated to the online customer experience. Looks like there's much to learn from this conference that might transfer over to community connection and engagement.

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Rescooped by LeanneStewart from Social Media Publishing and Curation
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How To Execute A Content Marketing Plan With A Small Budget

How To Execute A Content Marketing Plan With A Small Budget | Community Connection | Scoop.it
How To Execute A Content Marketing Plan With A Small Budget http://t.co/jQ01DfOQfn via @SteamFeedcom

Via Ally Greer
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Ally Greer's curator insight, October 30, 2013 10:49 AM

Winning social media content: 


Goals

Reactivity

Influencer Engagement

lorrinda's curator insight, November 7, 2013 3:42 AM

a must do when you have no moolah

Witmer Group's curator insight, January 9, 9:47 AM

Good advice for small business clients! 

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It turns out empathy can be taught: 5 tips to improve business leaders ... - Financial Post

It turns out empathy can be taught: 5 tips to improve business leaders ... - Financial Post | Community Connection | Scoop.it
Financial Post
It turns out empathy can be taught: 5 tips to improve business leaders ...
Financial Post
There has been increased emphasis on empathy in the field of medicine in recent years.
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Ambassador Program as Latest Addition to Social Engagement and Community Building Efforts

Ambassador Program as Latest Addition to Social Engagement and Community Building Efforts | Community Connection | Scoop.it
Nitto Tire, a leading innovator in high performance tires, has launched a new Ambassador program as the latest extension of its dynamic community (Ambassador Program as Latest Addition to Social Engagement and Community Building Efforts
LeanneStewart's insight:

BRILLIANT! "... we have to explore new ways to facilitate communication with our 3.2 million loyal fans,"

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An ounce of empathy, a dash of humanity - Daily News & Analysis

An ounce of empathy, a dash of humanity - Daily News & Analysis | Community Connection | Scoop.it
Daily News & Analysis
An ounce of empathy, a dash of humanity
Daily News & Analysis
It is not the money that the hospital has given which makes me happy. It is the blessings they have showered for me and my family that makes me happy.
LeanneStewart's insight:

Doing "community" at the grass roots level. :)

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Building A Viable Community - The XC Way - XperienceConnections

Building A Viable Community - The XC Way - XperienceConnections | Community Connection | Scoop.it
Sometimes, marketing can be overwhelming. There's face to face efforts. There's online marketing. There's direct mail and advertising. Women owned business.
LeanneStewart's insight:

This group is doing it right! "With this innovative program, women have significant opportunities to engage face to face and to engage through an online, no fee XC Community directory."

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Relationship Building with Influencers - Search Laboratory

Relationship Building with Influencers - Search Laboratory | Community Connection | Scoop.it
Find out how we built successful working relationships with bloggers at German Fashion Week...
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Why Brands Should Be Human on Social Media

Why Brands Should Be Human on Social Media | Community Connection | Scoop.it
The success of any social program is ultimately determined by its ability to connect on a one-to-one, human level. But how can your brand be more human?

Via Torbjörn Ungvall
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Torbjörn Ungvall's curator insight, April 27, 2013 1:48 PM

Being a humanized brand means learning the art of authenticity. It means being genuine, being passionate about whatever it is your brand is and does...

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The 10 most clickable Twitter headlines

The 10 most clickable Twitter headlines | Community Connection | Scoop.it
Here it is: Your guide to snagging more clicks for the links you post on Twitter.
LeanneStewart's insight:

Some great ways to use Twitter to increase community awareness and engagement.

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The Best Kept Secret to Happiness: Compassion | Project Happiness

The Best Kept Secret to Happiness: Compassion | Project Happiness | Community Connection | Scoop.it

A closer look at our own experiences as well as research data suggests that the secret to lasting happiness does not lie in any goods, relationships or achievements, but rather in what we can give: not just material gifts, but gifts of time, gifts of love, gifts of ourselves. Compassion and service don’t justmake us happy but they also have a host of other associated benefits and may even contribute to a longer life. Here’s how:

Compassion Makes You Happy...

Compassion Makes You Wise..

Compassion Makes You Attractive...

Compassion Gives You Money and Time....

Compassion Boosts Your Health...

Compassion Uplifts & Spreads...

Compassion is 100% Natural...

 

by Emma Seppala


Via Edwin Rutsch
LeanneStewart's insight:

"Compassion and service don’t just make us happy but they also have a host of other associated benefits and may even contribute to a longer life." This lines up with Robert K. Greenleaf and Servant Leadership quite nicely.  

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Torbjörn Ungvall's curator insight, April 25, 2013 11:37 PM

Always listen to the brain in your heart first, then the one on your stomach. Last your real brain...

Zophya Labrador's curator insight, April 26, 2013 10:05 AM

Once again, I would call it "empathy", not compassion. We should seek to understand other people's emotions on a horizontal level relationship, not a vertical. No body is better or knows better about emotions. They just are.

 

We must certainly learn to accept them, embrace them, share them and engage to understand the content of what the other is feeling.

 

Once all this is placed... we will have very different societies and mind-frames.

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Model Behavior for Authentic Customer Relationship

Model Behavior for Authentic Customer Relationship | Community Connection | Scoop.it
So I’ve been deep diving into Twitter for a month and am starting to see patterns. For a lot of users, this is not going to have any more value than what they expect. Equivalent of waving hello to a neighbor or making small talk. Some connect on a...
LeanneStewart's insight:

Not your average Twitter Article. Rather, a solid piece on how to build business through human connection. Favorite part? :"Powerful and lasting relationships can be built with a fleeting feed when the interaction is genuine and personal."

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Mural.ly - Think, Imagine, Discuss Ideas

Mural.ly - Think, Imagine, Discuss Ideas | Community Connection | Scoop.it
Mural.ly - Google Docs for Visual People. Thousands of creative people from all over the world are using Mural.ly to grow ideas.

Via Ana Cristina Pratas, jaap den dulk
LeanneStewart's insight:

Imagine what your community could come up with if they used Mural.ly! It could be an excellent way to see where what you're offering lines up with what they desire. 

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LeanneStewart's comment, April 23, 2013 11:53 AM
Love the idea of creating presentations out of this!
Jordi Castells's curator insight, April 28, 2013 9:19 AM

Another excellent wall to "Pin up", organize  and share content

Viljenka Savli's comment, June 24, 2013 12:52 AM
interesting, useful and collaborative, now also coming with an app for iPad
Rescooped by LeanneStewart from Empathy and Compassion
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The Unexpected Benefits of Compassion for Business

The Unexpected Benefits of Compassion for Business | Community Connection | Scoop.it
Compassionate workplaces - good for employees AND the corporate bottom line.

 

Managers often mistakenly think that putting pressure on employees will increase performance. What it does increase is stress—and research has shown that high levels of stress carry a number of costs to employers and employees alike.

 

Stress brings high health care and turnover costs. In a study of employees from various organizations, health care expenditures for employees with high levels of stress were 46 percent greater than at similar organizations without high levels of stress. In particular, workplace stress has been linked to coronary heart disease in retrospective (observing past patterns) and prospective (predicting future patterns) studies. Then there’s the impact on turnover: 52 percent of employees report that workplace stress has led them to look for a new job, decline a promotion...

 

 This is the kind of dialogue we are trying to promote at the Compassion and Business Conference on April 30 at Stanford University, hosted by the Center for Compassion and Altruism Research and Education (CCARE), of which I am the Associate Director.

 

by Emma M. Seppala, Ph.D.

 

Culture of Empathy Builder Page:  Emma Malcolm Seppala

http://j.mp/NdBlho

 


Via Edwin Rutsch
LeanneStewart's insight:

Compassion and empathy can also be translated to the online customer experience. Looks like there's much to learn from this conference that might transfer over to community connection and engagement.

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Rescooped by LeanneStewart from New Customer - Passenger Experience
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Customer Journey Maps | Social Media Today

Customer Journey Maps | Social Media Today | Community Connection | Scoop.it
How can you improve the customer experience if you don’t know what the journey is? Here's how to learn the true terrain your customers trek through just to buy your products or services.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, September 12, 2013 2:08 PM

As Jeannie highlights, the importance is to include them all before defining the final journey map.

 

This will then help you setup the right solutions and the right engagements at every touchpoint of this journey.

Andrew Cassidy's curator insight, September 15, 2013 12:16 PM

I'm a fan of customer journey maps. The mapping process itself can be a bit involved at times Here is a nice pragmatic overview.

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Contact Centers: Why Customer Engagement Initiatives Fail - IT Business Edge

Contact Centers: Why Customer Engagement Initiatives Fail - IT Business Edge | Community Connection | Scoop.it
IT Business Edge Contact Centers: Why Customer Engagement Initiatives Fail IT Business Edge Organizations across a wide range of industries are making significant investments in technology to improve their engagement with customers and the overall...
LeanneStewart's insight:

"A 2011 study by Ventana showed that “34 percent of enterprises must get data from six or more systems to produce their analytics.” Today’s business software does not capture the true richness and complexity of customers. It captures data – not context. "

 

Sounds like a job for #TargitBI to me!

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In the Spotlight: Employee Engagement and Customer Experience

In the Spotlight: Employee Engagement and Customer Experience | Community Connection | Scoop.it
Recently, J.D. Power and Associates recognized various companies for ranking highest in customer satisfaction in their respective industries.  For two years running, one young and growing company h...
LeanneStewart's insight:

I couldn't agree more: "a people-centric company culture is what drives success"

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Turning Twitter Experiences into Meaningful Customer Engagement - CMSWire - CMSWire

Turning Twitter Experiences into Meaningful Customer Engagement - CMSWire - CMSWire | Community Connection | Scoop.it
Turning Twitter Experiences into Meaningful Customer Engagement - CMSWire
CMSWire
It's no secret that Twitter has become a popular platform for users seeking customer support or venting customer experience frustrations.
LeanneStewart's insight:

A new feature from FanAppz that might change this? "We all know that people can ReTweet without clicking through or can share information without attributing specific mentions to a company, which can make it difficult to understand social ROI or track customer sentiment."

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4 Community Building Tips to Turn Your Brand into a Global Cult

4 Community Building Tips to Turn Your Brand into a Global Cult | Community Connection | Scoop.it
Can your business make huge gains by building authentic relationships with every single enthusiastic user? Even the non-paying ones? Is it worthwhile to spend time injecting your brand with (Can you make your brand a global cult?
LeanneStewart's insight:

A great question: "

 Is it worthwhile to spend time injecting your brand with intangible elements like passion, empathy and heart?"

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Torbjörn Ungvall's curator insight, April 29, 2013 12:42 PM

Through passionate, proactive and on-the-ground outreach carried out by our incredible community. An most important, and a lot of times forgotten; Be humble, never take anything for granted...

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Google Drive got some new collaboration features today. Not only will you see profile pictures of pe

Google Drive got some new collaboration features today. Not only will you see profile pictures of pe | Community Connection | Scoop.it
Google Drive got some new collaboration features today. Not only will you see profile pictures of people viewing your document, but you can start a group chat with one click. Check out the Google Drive Blog for more info.
LeanneStewart's insight:

Having used the older version of this (Google Docs) and now, more recently using drive with clients, I can say this new update is fantastic!

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Is Creativity the New Business Edge? | Innovation Management

Is Creativity the New Business Edge? | Innovation Management | Community Connection | Scoop.it
The business world is very rational. Operational excellence, financial mastery and technology savviness have become pre-requisite not to stand out as a winner but to be allowed to compete.

Via Torbjörn Ungvall
LeanneStewart's insight:

I like the idea of cross-cultural co-creation. Something I think we need more of: “It is one thing to have a strategic intent and it is another to see a broad range of how that strategy can come to life from multiple cultural perspectives,”

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LeanneStewart's comment, April 26, 2013 2:41 PM
Tom, you hit the nail on the head re. "aspirations and goals" having the potential to get "bunkered away in silos". I'd love to hear your thoughts on ways creativity can avoid such traps.
Tom Leckrone's comment, April 28, 2013 9:10 AM
Thanks, Leanne! I believe that the great majority of organizations are "stuck," as stakeholders know that a shift has occurred and the old frameworks for engagement have been outmoded in our newly digitised world. (I use the "s" because Europeans tend to be more inclined to embrace the paradigm shift at this moment : ) . To reach the tremendous gains in collective intelligence that are now available, a mutual leap of faith is needed. A critical mass of creative and digitally equipped contributors is aware that now is the time. But in what direction are we to leap? It is incumbent on organizations to provide us with a map or other conceptualization to guide us. Organizational design may seem abstract, but new technology provides the tools to co-create a model which fractures old linear models and reforms them into multi-faceted, dynamic models. Silos were contructed for important reasons, and leaders will not allow them to be destroyed. But we can open them up and foment interchange, from their outer edges, inward. We can equip teams to refine their awareness of what knowledge is strictly inward facing and most closely held to the unit's core and what knowledge/processes/objectives are more properly shared with adjacent units, leadership, the public, and other personnel based on explicit indicia. The old incentives more hoarding information will begin to fall away as new expectations and incentives are published. Proper organizational scaffolding will facilitate that simultaneous leap that is needed: "I will loosen my hold on my gems so long as I see that you are opening up gems of similar worth at the same time." The model that I envision takes linear realtionships and transforms them into a three dimensional corporate ecosystem...Dyads form triangles (work groups) that form polygons (units) that are stitched together to form the dynamic platonic solids and spheres that properly convey the development of the corporate entity in all its pulsing glory. We now have the tools to do this, and more crucially, these tools have enhanced the capacity of individuals to productively engage with and shape this new vision. It falls to organizational leaders to let go of old brittle constructs so that they can begin to array their resources in a manner that "lets the light in" and facilitates a dynamic interplay between the myriad nodes representing each of the diverse talents within the organization. In turn, this new more open design will provide the canvas for individuals and small groups to work out more effective patterns that will be captured and taken into account by increasingly robust and intuitive IT systems.This, in turn, will place units and organizations in position to further refine and expand the quality of the questions that they ask. Okay sorry that was perhaps a bit more rambling than you may have expected, but as you can see I have an evangelistic fervor for taking advantage of all this lovely new terrain that is within our grasp!
LeanneStewart's comment, April 28, 2013 1:55 PM
You're preaching to the choir, Tom. I think change of this nature is something that's only going to happen sector by sector, and even within each sector, the adoption of a new organizational paradigm is going to be a challenge. At it's core, whatever we do involves ourselves in relation to others. It's the human element, as identified and made aware of in the individual, that either will or won't respond to the dramatic shifts in culture you describe. But...I have faith it can be done and probably already is; we just don't hear much about it because people are too focused on the improved dynamics. :)
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You Are Not Building a Community - Business 2 Community

You Are Not Building a Community - Business 2 Community | Community Connection | Scoop.it
Business 2 Community
You Are Not Building a Community
Business 2 Community
Yes, it's absurd, but this is how you go about building community sites.
LeanneStewart's insight:

GREAT/QUICK READ: A stinging, but needed, example of online community building (and why it needs to chage). 

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Video: Ray Wang Q&A: How to Build an Effective Customer Engagement Strategy

Constellation Research CEO R “Ray” Wang discusses “Building Your Interaction Strategy with 9 C's of Engagement” during the 2013 SXSW Interactive Festival. (RT @john_f_rizzo: Excellent advice!
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Attensity Uses Social Media Technology for Smarter Customer Engagement | SmartData Collective

Attensity Uses Social Media Technology for Smarter Customer Engagement | SmartData Collective | Community Connection | Scoop.it
Attensity's newest version of Respond uses natural language-based analysis to derive insights from any form of text-based data. (Attensity Uses Social Media Technology for Smarter Customer Engagement: Attensity's newest version of Respond ...
LeanneStewart's insight:

OODA Loop being replaced by LARA as tool in Social Media Monitoring?

 

"Its product Respond uses natural language-based analysis to derive insights from any form of text-based data and among other results can produce analyses of customer sentiment, hot issues, trends and key metrics. The product supports what Attensity calls LARA – listen, analyze, relate, act – which is a form of closed-loop performance management."

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Effective community building for social change

Effective community building for social change | Community Connection | Scoop.it
NOTE: Eric is talking about the non-profit sector, but these rules apply seamlessly to for-profit operations, personal brands, and enthusiasts.
LeanneStewart's insight:

An excellent read on the often overlooked aspects of creating and building an online community. 

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Empathy is a Social Currency — Danny Brown

Empathy is a Social Currency — Danny Brown | Community Connection | Scoop.it
As organizations look to move to become social businesses, one of the most important areas they need to focus on is empathy, internally as well as externally.

Via Ray Hiltz
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