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Communication, IVR and On-hold design
Communication, IVR and On-hold design
Curated by Daniel Aslet
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What Siri Means for the Future of Mobile Shopping

What Siri Means for the Future of Mobile Shopping | Communication, IVR and On-hold design | Scoop.it
Apple’s “personal assistant” was rolled out last fall with the iPhone 4S and is still available only on the company’s newest devices.
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Is Facebook right for self-service?

Is Facebook right for self-service? | Communication, IVR and On-hold design | Scoop.it

VoxGen's Helen Casewell takes a closer look at the possibility of Facebook as a self-service channel.


Via Wally Brill
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Wally Brill's curator insight, July 26, 2013 11:12 AM

Helen Casewell researches the good, the bad and the ugly of self-service in social media channels and delivers 5 useful tips for companies thinking of deploying customer facing applications.

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Skype Rips Into Twitter and Facebook in New Ads

Skype Rips Into Twitter and Facebook in New Ads | Communication, IVR and On-hold design | Scoop.it
It's a familiar gripe: Technology makes communication more efficient, but less personal.
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Apple Stock Crosses $700 Per Share After Hours On The Strength Of iPhone 5 | TechCrunch

Apple Stock Crosses $700 Per Share After Hours On The Strength Of iPhone 5 | TechCrunch | Communication, IVR and On-hold design | Scoop.it
Apple joined the illustrious $700 club today in after-hours trading, a list of stocks that have traded at or above that price per share which includes only a few select companies, including Google, which passed that mark earlier in September.
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The future of news: You - USA TODAY

The future of news: You - USA TODAY | Communication, IVR and On-hold design | Scoop.it
The future of news: YouUSA TODAYThirty years ago, you got your news by newspapers, magazines, television and radio. Different journalists provided coverage through different media.

Via EA
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New Documents Reveal How Apple Really Invented the iPhone

New Documents Reveal How Apple Really Invented the iPhone | Communication, IVR and On-hold design | Scoop.it
Like many of Apple’s inventions, the iPhone began not with a vision, but with a problem.

 

SUMMARY: Looking back at how Apple invented the iPhone - Apple's legal battle with Samsung gave industry watchers an unprecedented glimpse into the company's design process. Inventing and refining the iPhone was the work of a "pretty maniacal group of people" who would gather to review dozens of iterations of features, veteran designer Christopher Stringer said. "Our role is to imagine products that don't exist and guide them to life," he said.

 

READ ARTICLE 

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Designing With Audio: What Is Sound Good For? | Smashing UX Design

Designing With Audio: What Is Sound Good For? | Smashing UX Design | Communication, IVR and On-hold design | Scoop.it
In this article, we’ll explore some of the uses of audio, where we might find it and when it is useful. This is meant not as a tutorial but rather as a discussion of some basics on using audio feedback.
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What Does Social Networks tell us about your Personality?

What Does Social Networks tell us about your Personality? | Communication, IVR and On-hold design | Scoop.it
What Does Social Networks tell us about your Personality?
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On Hold And In Hell

On Hold And In Hell | Communication, IVR and On-hold design | Scoop.it

Some interesting reseearch here - the muzak isn't as effective as some corps might hope...

 

Inside the young science of keeping callers on the line. Damn you, Erik Satie.


Via Andrew McCluskey
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great minds on music : an interview with tom o’keefe

great minds on music : an interview with tom o’keefe | Communication, IVR and On-hold design | Scoop.it

“…no matter how well you write a piece of dialog, or how well the visual elements come together, I think music is the thing that moves you the most” – Tom O’Keefe

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Siri gets Facebook integration, movie recommendations in iOS 6

Siri gets Facebook integration, movie recommendations in iOS 6 | Communication, IVR and On-hold design | Scoop.it
Apple is rolling out a variety of key improvements with the latest iteration of the personal assistant software.

 

What i find more interesting is:  "Another neat feature is that Siri can now plug directly into restaurants’ reservations systems, telling iPhone users exactly when restaurants have open tables." - thats an impressive future :-)

@safegaard


Via Henrik Safegaard - Cloneartist, Daniel Aslet
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SRI Has Innovations Other Than Siri That Might Make Your Life Even Easier

SRI Has Innovations Other Than Siri That Might Make Your Life Even Easier | Communication, IVR and On-hold design | Scoop.it

Riding high after the success of Siri, SRI is getting back to business as unusual.

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New GAME will feature 'the best of Gamestation'

New GAME will feature 'the best of Gamestation' | Communication, IVR and On-hold design | Scoop.it

The new GAME will combine the best of Gamestation and GAME into one new chain, the firm has told MCV.

All 122 Gamestation are being rebranded GAME throughout September and October......

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Is Google Glass A Siri Killer?

Is Google Glass A Siri Killer? | Communication, IVR and On-hold design | Scoop.it
It was just seven days ago that I went to the Google Glass HQ in New York to pick up my first foray into wearable computing.  I had some preconceived notions about what to expect, and many of those expectations have been smashed in the past week.

Via Kamal Bennani
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Wi-Fi Underground: How Cisco and Virgin Media Brought Mobile Broadband to the London Underground

See how Cisco and Virgin Media built a one-of-a-kind Wi-Fi network that enables passengers to access the mobile Internet from London Underground stations acr...
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Warren Buckley, BT: How measuring customer effort saved our service operations

Warren Buckley, BT: How measuring customer effort saved our service operations | Communication, IVR and On-hold design | Scoop.it
BT's MD of customer service talks to MyCustomer.com about revolutionising service through customer effort scores.
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iPhone 5 sees 2m pre-orders in 24 hours

iPhone 5 sees 2m pre-orders in 24 hours | Communication, IVR and On-hold design | Scoop.it
Apple's new device scores "phenomenal" customer response...
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5 financial benefits of voice recognition technology | Healthcare Finance News

Does voice documentation have a place in the array of data collection tools that can be used by healthcare companies

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Guidelines For Designing With Audio | Smashing UX Design

Guidelines For Designing With Audio | Smashing UX Design | Communication, IVR and On-hold design | Scoop.it

There are many subtleties to designing with audio in order to create useful, non-intrusive experiences. Here, we’ll explore some guidelines and principles to consider when designing with audio.

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What can you say to Siri in iOS 6?

What can you say to Siri in iOS 6? | Communication, IVR and On-hold design | Scoop.it
Last year, Steve Sande and I put together a \"What can you say to Siri\" post that proved to be hugely popular.
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IVR Deconstructed » Going Native with Voice

IVR Deconstructed » Going Native with Voice | Communication, IVR and On-hold design | Scoop.it

Going Native with Voice within Voice Applications.....So the question is, will the future of voice control look like a completely voice-activated world, or will we be simply chatting with our telephonic devices from here on out?

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Guide to Building Personas: How to Understand and Meet User Needs | Social Media Today

Guide to Building Personas: How to Understand and Meet User Needs | Social Media Today | Communication, IVR and On-hold design | Scoop.it
guide to creating personas They may evoke memories of advertising practices based on old-fashioned stereotypes dating back to as early as the 1910s but brand personas are now actually more important than ever as business goes digital.
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Design Research Tactic: Persona Creation | Tips

Design Research Tactic: Persona Creation | Tips | Communication, IVR and On-hold design | Scoop.it
The first step of the design process for every designer should be research.
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For a Future-Friendly Web

For full breakdown, visit http://bradfrostweb.com/blog/web/for-a-future-friendly-web/ This talk was from Web Design Day (http://webdesignday.com) in beautiful P...

Via Mario K. Sakata, Daniel Aslet
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From Information to Understanding: Moving Beyond Search In The Age Of Siri | Google News | Trường Anh ngữ InFocus - Luyện thi TOEIC - Luyện thi IELTS - Học tiếng Anh - InFocus Language School

From Information to Understanding: Moving Beyond Search In The Age Of Siri | Google News | Trường Anh ngữ InFocus - Luyện thi TOEIC - Luyện thi IELTS - Học tiếng Anh - InFocus Language School | Communication, IVR and On-hold design | Scoop.it

“Any fool can know. The point is to understand.” – Albert Einstein

 

Since the launch of Siri on the iPhone 4S last year, the media has been abuzz with the potential implications of what’s next...

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