Language at Work
1.2K views | +0 today
Follow
Language at Work
Professional and Business communication, Workplace and Business Discourse
Your new post is loading...
Your new post is loading...
Scooped by Lingua Digitalis
Scoop.it!

Language in/as business

Language in/as business | Language at Work | Scoop.it
Lingua Digitalis's insight:

Researchers and practitioners recognize the dual role of language as a technical skill in the workplace and as a saleable commodity in the marketplace. In fields such as marketing, translation, tourism, customer service and communication training, language work has now become central to economic globalization (Boutet 2012). In many other fields, demands for accountability require professionals to document their practices, resulting in the textualization of work (Tusting 2010). However, to expose (and exploit) the impact of language use in and as business, it is essential that we understand its added symbolic values, standardization, visionary myths, encoded power struggles, group boundaries, regulations for the flow of people, goods and information, auguries of changes to come or engraved relics of changes past (Czerniawska, 1997).

The panel (proposed to present at "i-mean 4 @ Warwick" 9-11 April 2015) would like to explore the impact of language use in professional contexts as this relates to:

actors and agents (clients, colleagues, stakeholders)traditional, emergent and innovative genres, practices and featuresthe creation of economic valueresearch on language and communication

If you are interested in participating please get in touch. We welcome abstracts at this point, but also tentative suggestions, or ideas for more specific themes or discussion formats.

e.darics@aston.ac.uk
tom.vanhout@uantwerp.be

Timing:

1 December 2014: deadline for panel proposals15 December 2014: panel acceptance ;-) announced31 January 2015: deadline for submitting abstracts9-11 April 2015: I-mean conference @ Warwick University

References:

Czerniawska, F. (1997) Corporate Speak: The Use of Language in Business.Basingstoke: Macmillan.Boutet, J. (2012) Language workers: emblematic figures of late capitalism. In A. Duchene & M. Heller (Eds). Language in late capitalism. Pride and profit. (pp. 207-229) London: Routledge.Tusting, K. (2010) Eruptions of interruptions: managing tensions between writing and other tasks in a textualized childcare workplace. In D. Barton and U. Papen (Eds.) The anthropology of writing: understanding textually mediated worlds. (pp. 67-89). London: Continuum.
more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

When you change your brand’s language, you change what your customers see.

When you change your brand’s language, you change what your customers see. | Language at Work | Scoop.it

Some people are still sceptical how powerful language can be. So, here’s proof that language affects how you see the world around you. And, more than that, it changes what you see as well.

Lingua Digitalis's insight:
A thought-provoking summary about the power of language when it comes to our perception of reality.
more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Communicate Magazine

Communicate Magazine | Language at Work | Scoop.it
Soft skills such as communication, decision making and strong leadership are being increasingly overlooked in favour of hard skills such as technical ability and type speed; despite their desirability in the digital sector.
Lingua Digitalis's insight:

Are we surprised that yet again survey has shown the importance of soft skills and the black of attention and acknowledgement they receive? I am certainly not surprised. 

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Why Diversity And Inclusion Will Be A Top Priority For 2016

Why Diversity And Inclusion Will Be A Top Priority For 2016 | Language at Work | Scoop.it

Research now proves that companies with great diversity outperform their peers by a significant margin. If you aren’t taking this topic seriously, you should be. Here’s evidence:

McKinsey’s research shows that gender-diverse companies are 15% more likely to outperform their peers and ethnically-diverse companies are 35% more likely to do the same.

Catalyst research shows that companies with more women on the board statistically outperform their peers over a long period of time.

Deloitte Australia research shows that inclusive teams outperform their peers by 80% in team-based assessments.

Lingua Digitalis's insight:

Ever wondered what diversity and inclusion bring to business? You can find are some serious numbers in this article proving that companies that embrace diversity and inclusion in all aspects of their business statistically outperform their peers.
And when it comes to diversity, inclusion and talent management, language plays a crucial role: both in constitutive terms, enforcing (or eliminating) in-group/out-group differences, and as a lingua franca that allows even linguistically diverse groups to interact. 

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

School leavers are unemployable because they can't speak properly

School leavers are unemployable because they can't speak properly | Language at Work | Scoop.it
Almost nine in 10 firms (88 per cent) said they value communication skills most, compared to 69 per cent for literacy, 64 per cent for numeracy and 56 per cent who said IT skills.
Lingua Digitalis's insight:

"Almost nine in 10 firms (88 per cent) said they value communication skills most, compared to 69 per cent for literacy, 64 per cent for numeracy and 56 per cent who said IT skills."

So why don't universities respond to the need for better communicators? Because soft skills are still lesser valued than "hard skills"!


more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Language and Communication at Work

Language and Communication at Work | Language at Work | Scoop.it
This book examines language and communication as an inherent part of on-going organizational processes. It explores language and communication as constitutive of work; analyses how they actually 'work'; and examines their role as part of strategic and institutional work in and around organizational phenomena.
Lingua Digitalis's insight:

Just finished this book on Language and Communication at work. It claims to show the reader how language and communication are  crucial in the "processes, activities and practices the constitute an organisation and organizational phenomena". There is not one linguist among the contributors. NOT ONE.

(OK, except Ruth Wodak but even she is introduced  as a professor of discourse analysis)

So either it is not necessary any more to have linguistic knowledge to study and make claims about language, or organizational scientists are simply not aware of the developments and people in business and professional discourse studies.

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Writing Online: A Guide to Effective Digital Communication at Work

Writing Online: A Guide to Effective Digital Communication at Work | Language at Work | Scoop.it
Online writing plays a complex and increasingly prominent role in the life of organizations. From newsletters to press releases, social media marketing and advertising, to virtual presentations and interactions via e-mail and instant messaging, digital writing intertwines and affects the day-to-day running of the company - yet we rarely pay enough attention to it. Typing on the screen can become particularly problematic because digital text-based communication increases the opportunities for misunderstanding: it lacks the direct audio-visual contact and the norms and conventions that would normally help people to understand each other.

Providing a clear, convincing and approachable discussion, this book addresses arenas of online writing: virtual teamwork, instant messaging, emails, corporate communication channels, and social media. Instead of offering do and don’t lists, however, it teaches the reader to develop a practice that is observant, reflective, and grounded in the understanding of the basic principles of language and communication. Through real-life examples and case studies, it helps the reader to notice previously unnoticed small details, question previously unchallenged assumptions and practices, and become a competent digital communicator in a wide range of professional contexts.
Lingua Digitalis's insight:

For insider views you know who to talk to.

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

The Potter’s Wheel of Leadership | Leadership Freak

The Potter’s Wheel of Leadership | Leadership Freak | Language at Work | Scoop.it
Listen to your language. It points to the future. Habits of speech are the potter’s wheel of leadership. Both you and your organization are formed by the language you repeat. Choose your language before it forms your future. In order to lead, you must lead your personal habits of speech. Reflection: Reflect on your language.  Do you…
Lingua Digitalis's insight:

Great reminder of  the power of discourses intertwining organisations: "Both you and your organisation are formed by the language you repeat".

In a recent consultancy I have found that the way management addressed a particular job made a huge difference in how meaningful/worthwhile  the coworkers viewed their jobs. Lesson: do not ever refer to a job as "bread and butter".

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

You mean you don't break the law?

You mean you don't break the law? | Language at Work | Scoop.it
The takeaway: Don’t assume you are sending all of your customers the same message – adapt your language to your international markets!
Lingua Digitalis's insight:

A brief, but to-the-point  post about why it is essential to understand the culture and language(!) of our audience. Even is we both speak English.

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Screw your CV: Here's how to really succeed at work

Screw your CV: Here's how to really succeed at work | Language at Work | Scoop.it
The absence of these ‘soft skills’ is the reason why, despite terrifying youth unemployment figures (737,000 people, nearly 17 per cent of 16- to 24-year-olds, are currently jobless), 54 per cent of employers still complain that they can’t fill vacancies (despite agreeing recruits are more highly qualified than ever).
Lingua Digitalis's insight:

Laden with mixed messages and written in an annoying, patronising style, but the key idea - again- boils down to one thing: the importance of soft skills/people skills/communication. 
 

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Twitter’s Cofounder on Creating Opportunities

Twitter’s Cofounder on Creating Opportunities | Language at Work | Scoop.it
I also made it my job to build the company’s culture. A culture is going to form whether you like it or not, and if you pay attention to it, you can craft something that makes the company stronger. One way I tried to build culture was by blogging on the company’s website every day. I wanted to show our humanity and vulnerability, which are things more companies and leaders should embrace. Our website went down very often in the early days, and I tried to be transparent about it: “We broke. Here’s what happened. All I can say is we won’t break in exactly that way again.”
Lingua Digitalis's insight:

Biz Stone, the cofounder of Twitter talk about the opportunities he has taken - and in between the lines, about the importance of communication, company culture and language. Thanks @VerbID for bringing this article to my attention.

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Employers prefer 'soft' skills in graduates, study says - BBC News

Employers prefer 'soft' skills in graduates, study says - BBC News | Language at Work | Scoop.it
Rob Wall, CBI head of education and employment policy, said: "The UK is facing a growing skills gap, so we must have an education system that better prepares young people for the world of work.
"That means not only do they need higher skills, but the character, determination and ability to communicate effectively and help forge successful careers."
Lingua Digitalis's insight:

I don't need to comment on this as I have done many times before. Soft skills are THE skills that sell you.

more...
No comment yet.
Rescooped by Lingua Digitalis from How Language Works in the Real World
Scoop.it!

Stop Saying Women Are Bad at Negotiating Salaries

Stop Saying Women Are Bad at Negotiating Salaries | Language at Work | Scoop.it
You have to brainstorm all the possible things you can get from the company. It's much more than just salary negotiations. ... I mean seriously, now concierge services are being offered by a lot of companies. Also, you have to practice. As goofy as it sounds, you have to get up and practice with someone because negotiation is a behavior—and in order to get better at a behavior, you have to engage in it. If I want to get better at tennis, I can't just watch Roger Federer. You have to put yourself into the mix and just do it.
Lingua Digitalis's insight:

This is a strong - and very welcome - argument for communication training, no matter what the job is. If you can negotiate, you will win, no matter what your gender is!

more...
Lingua Digitalis's curator insight, June 5, 2015 4:41 PM

This is a strong - and very welcome - argument for communication training, no matter what the job is. If you can negotiate, you will win, no matter what your gender is!

Scooped by Lingua Digitalis
Scoop.it!

How language shapes the way we work? | Business Management and English Language at Aston

How language shapes the way we work? | Business Management and English Language at Aston | Language at Work | Scoop.it
Words are really powerful — no wonder more and more business leaders take greater notice. As Branson says: “In business, language is often used as a weapon. Sharp-suited  businesspersons can try to intimidate with complicated wordplay and hide behind acronyms, when all that is needed is simple terms to explain the issues. I always stop people who are overcomplicating things and ask them to put it in plain terms. If they can’t, what they are talking about is probably not worth the trouble. The same goes with business pitches – if you can’t explain it on the back of an envelope, it’s probably rubbish”.

Greater notice, however, doesn’t always mean better notice. Words can only become weapons if they are used effectively — and the only way to achieve this is by understanding how language really works. Linguistics, that is.
more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

How just a little small talk can get you the job

How just a little small talk can get you the job | Language at Work | Scoop.it
Researchers found the first 12 words a prospective employee utters could make or break whether they are offered a job, but people without privileged backgrounds struggle to make small talk.
Lingua Digitalis's insight:

I am unsure about the 12 words (we have seen similar claims about the first 3 seconds, about handshake, etc) but I am certain that confidence IS a critical point in securing  a job. It has nothing to do with "bred into people" though - it has to do with practice, self-awareness  and a conscious development of soft skills. 

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

The Neuroscience of Leadership

The Neuroscience of Leadership | Language at Work | Scoop.it
Breakthroughs in brain research explain how to make organizational transformation succeed.
more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Management or Leadership?

Management or Leadership? | Language at Work | Scoop.it
Organisations lacking effective leadership tend to see a number of recurring issues affecting their business, such as a lack of motivation and inspiration, ineffective communication, confusion in vision and a higher than average turnover of staff. It is essential that those with a leadership role understand the difference between ‘managing’ a team and ‘leading’ a team and how to develop a balance between the two. Managing a team is all about ensuring that your company or team is succeeding on an operational level – are you hitting your goals and targets, are people delivering, do employees turn up to work when they are supposed to, do you have enough staff with ample capacity to deliver the work?
more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Avoid Gender Bias When Writing a Reference

Avoid Gender Bias When Writing a Reference | Language at Work | Scoop.it

Letters of reference for men are 4x more likely to mention publications and twice as likely to have multiple references to research. Make sure you put these critical accomplishments in every letter!

On average, letters for men are 16% longer than letters for women and letters for women are 2.5x as likely to make a minimal assurance (‘she can do the job’) rather than a ringing endorsement (‘she is the best for the job’).

 

Lingua Digitalis's insight:

 A prime example of applied - and APPLICABLE - linguistics! A must-read.

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

How to Grow a Company Culture

http://management30.com How do we grow a great organizational culture? How do we create a work environment people will be proud of?
Lingua Digitalis's insight:

Excellent slideshow about the importance of values in the formation of culture and working processes of an organisation. I also agree that "the primary function of leadership is to nurture culture through values."...

There is, of course, the issue of values not being espoused,  and that culture comes to exist rather than is enforced...
Apart form learning how to intervene in that process, it is also important to understand the processes of this. The concept of Communities of Practice, for example, is a great way to do it. 

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

The Leadership Style of the Future - People Development

The Leadership Style of the Future - People Development | Language at Work | Scoop.it
The leadership style of the future is the supportive style which does not rely its effectiveness on authority. An effective leader does not criticize.
Lingua Digitalis's insight:

I'm always suspicious of articles that quote Dale Carnegie as seminal knowledge, but there is a good summary here about the differences between management and leadership, and some good points about the crucial nature of interactions and people skills in leadership.

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Lack of skills makes hiring young people 'a risky move'

Lack of skills makes hiring young people 'a risky move' | Language at Work | Scoop.it
Firms need young people that are resilient, good communicators and understand how to work as part of a team.
Lingua Digitalis's insight:

The British Chamber of Commerce came to realise that recent graduates lack soft skills  - and are therefore not ready for the workplace. 

"Firms need young people that are resilient, good communicators and understand how to work as part of a team." the Director General of the BCC said.

 
more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

What’s the hook? : UK Speechwriters' Guild

What’s the hook? : UK Speechwriters' Guild | Language at Work | Scoop.it
A great hook catches your attention, arouses your curiosity and makes you wan to listen carefully.
Lingua Digitalis's insight:

Can you find anything common in the three quoted examples? 
The STORY element. We live in stories. We think in stories. " "Stories are inescapably fundamental in human life, central to the (re)constitution and interpretation of personal, social, and cultural reality"  (Georgakopoulou, 2011: 190) 
So it should not come as a surprise that if something is packaged as a story it will instantly grab our attention. 

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Mhairi Black goes viral: how Britain's youngest MP became a political star

Mhairi Black goes viral: how Britain's youngest MP became a political star | Language at Work | Scoop.it
Mhairi Black is making history. In 24 hours, the maiden speech of the Scottish National Party’s MP for Paisley and Renfrewshire South has been watched almost 3.5 million times on the Channel 4 Facebook page alone. At 20 years of age, Britain’s youngest MP since 1667 spoke with wit and power. Even the Daily Mail, a newspaper that seldom praises the SNP, called Black’s speech one of the best of the year.
Lingua Digitalis's insight:

A prime example of how a well-written, well-performed speech can make all the difference! Engaging, emotional, effective - 

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

U.K. Industry In Call To Create A Formal Framework For 'Soft Skills'

U.K. Industry In Call To Create A Formal Framework For 'Soft Skills' | Language at Work | Scoop.it
In a bid to define these skills, communication, teamwork and time management come under the heading of ‘soft.’

To put them in context, a piece this week in the Financial Times, says:”‘hard’ skills, may, for example, ‘include understanding foreign currencies and capital markets’ while soft skills could be the ones “that enable a student to empathise with a local culture.”

Surely, it is not hard to see an innate bias there within the labels ‘hard’ and ‘soft’?
Lingua Digitalis's insight:

Well-written piece to point out how the label of "soft" affects the perception of soft skills being of less value. This image could not be any worse. As pointed out by the campaign several times, the ‘prize’ for the use of such skills might be worth more than £109 billion ($171 billion) to the UK economy by 2020.

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Home

Home | Language at Work | Scoop.it

DICOEN aims to promote interaction and discussion among researchers interested in the relevance of discourse and communication to the world of business, and to expand research networks among scholars working in the area of discourse and communication in organisational settings. Contributions are invited from scholars working in a variety of disciplines including: linguistics, discourse analysis, communication studies, organisation studies, management studies, sociology, anthropology, social psychology, economics, business economics, accountancy, marketing, etc.

Lingua Digitalis's insight:

Looking at the programme of DICOEN VIII, I  became really excited to see the work done at the intersection of language and business. Can't wait to attend the conference.

more...
No comment yet.
Scooped by Lingua Digitalis
Scoop.it!

Why Language and Business? | Business Management and English Language at Aston

Why Language and Business? | Business Management and English Language at Aston | Language at Work | Scoop.it
Language and communication are now fundamental to the way in which organizations operate internally and compete externally. However much we distrust it, we are much more dependent on language in business than we used to be (Fiona Czerniawska)
Lingua Digitalis's insight:

Ever wondered what does language have to do with business success? We have a whole new degree programme to answer this question.

more...
No comment yet.